manage, secure and deliver it for a remote workforceDo you have the right remote capabilities to support your remote workforce fanbase?

Journey and Evolution

I grew up in a time when music was shifting in its analog roots. I knew what a reel-to-reel machine was simply because it was collecting dust on a shelf at my uncle’s house. My first album was on the vinyl record. I acquired a few more records over my early music years, and then all of a sudden everything was cassette tapes. They stuck around for a bit before CDs, and the digital music revolution kicked off.

Today is a world of streaming music. No physical media required! On-demand. Mobile. Wherever we go, our music can go with us—and we can trace a similar evolution to work. In the office at a desk. The “9 to 5” as some would sing.

Then technology came in and made getting work done in or out of the office possible. We went mobile. Work was no longer confined to the office. And of course, becoming completely mobile launched the rise of remote working. Everything across the internet—work streamed, in the cloud, just like our music.

Today’s situation around the world is unique. Where remote working was traditionally supported for specific jobs and positions, it’s become the norm for many more types of position. And not just today, or this month, but going forward.

Jared Spataro, head of Microsoft 365, was recently quoted saying, “The new normal is not going to be, like what I thought two weeks ago, that all is clear, go back everybody. There will be a new normal that will require us to continue to use these new tools for a long time.”

Satisfaction–IT Remote Capabilities

So, as IT organizations like yours work to satisfy the needs of your remote workers, supporting them with the right remote capabilities goes a long way in meeting expectations and improving service and support efficiencies. Your ability to handle the influx of in-bound help desk requests, resolve issues and in some cases, train those new to remote working is on stage front and center.

Gartner states, “By 2023, crowdsourcing, work at home (WAH), telecommuting and the gig economy will account for 35% of the customer service workforce, up from 5% in 2017, driven by changing labor practices and business continuity planning.” (1)

One area you may find yourself under-resourced is in your remote capabilities. Being able to analyze systems and resolve problems from a distance is a bigger part of the new daily norm. And that really starts with the ability to securely remotely control nearly any device, anytime, from anywhere.

Gartner again states “…remote device control tools offer capabilities to support internet-connected devices and techniques to bridge network firewalls. During a remote-control session, agents can install software, apply updates and change configuration settings.” (1)

And with Ivanti, you can add to that the ability to resolve common issues such as visibility into a device’s task manager, and the ability to start and stop services, troubleshoot network outages, and execute scripts, all without a remote-control session. This frees up time for IT organizations to focus on more serious issues and keeps remote workers productive while providing the same experience they would receive in the office. After all, nobody likes a skip in the middle of their favorite song.

Closing Time

Ivanti’s number one tune has always been to support all workers. And Remote capabilities are just one area where we can help IT organizations scale to meet the growth of their remote workforce today.

You can learn more about the remote capabilities offered in Ivanti Cloud here. And more about Ivanti’s Remote Control here.

1 - Gartner Inc, Running an Effective IT Service Desk During and After a Pandemic, 17 April 2020