Subscription Services

Quickly and easily take your Ivanti platform to the next level

Looking to do more with your Ivanti Neurons for ITSM and Ivanti Neurons cloud-based solutions now that you have gone live, but not sure you have the expertise and resources to do so? Our new Subscription Services can help.

With this offering we are bringing you best practice solutions for the most common configuration needs our customers ask for. Get on-demand access to select services from our expert Professional Services team for one annual fee.

Your subscription includes up to five Basic requests and one Premium request each quarter from our defined catalog of services. Use our self-service portal to schedule on-demand and within days, you will have the enhancements you need without any hassle.

Subscription Model in 5 easy steps

Sign up for an annual package

Get up to 5 Basic and 1 Premium service requests per quarter for our supported cloud products. The allocation resets at the end of the quarter.

Select your services

Use the online self-service catalog to plan and select the configuration services that will deliver the value for you. Pick more than one of the same deliverable or six different ones – it is up to you.

Start the project

Share your requirements on the portal or speak with one of our consultants so we understand your exact requirements. You can follow progress of the request on the portal.

Get a Production-ready package

Within days you will receive the configuration package to test and validate. Then, you are ready to push the enhancements to your Production environment.

Monitor your usage

Know where you stand on your projects, how many more requests you have for the quarter and give us feedback – all via the online portal.




Examples of Services Available to You


Basic Premium
  • New form fields
  • Service request creation (low/medium complexity)
  • New Neuron creation (low/medium complexity)
  • Enablement sessions
  • Reporting configuration and enablement
  • Health check
  • Service request creation (high complexity)
  • New Neuron creation (high complexity)
  • Bespoke branding for your self-service portal
  • Asset import

Complete Listing of Services

The table below offers the complete list of services offered with the subscription:

Ivanti Neurons for ITSM

Product Level: Premium or Basic Service Request Title Short Description
Ivanti Neurons for ITSM Premium Self-Service Portal Branding Modification of your Self-Service Portal layout to adapt or update the look-and-feel to your branding requirements.
Ivanti Neurons for ITSM Premium SLAs Creation New Service Level Agreement.
Ivanti Neurons for ITSM Premium Service Request Creation (High Complexity) Order configuration of a new Service Request for your Catalog of Services. This request covers higher complexity demand with logical connector between tasks and includes creation of a quick action.
Ivanti Neurons for ITSM Premium Health Check Identification of inconsistencies and irregularities of your current Ivanti Neurons for ITSM setup, based on three (3) topics of your choice.
Ivanti Neurons for ITSM Basic Service Request Creation (Low Complexity) Order configuration of a new Service Request for your Catalog of Services. This request covers low complexity demand with logical connector between tasks.
Ivanti Neurons for ITSM Basic Service Request Creation (Medium Complexity) Order configuration of a new Service Request for your Catalog of Services. This request covers medium complexity demand with logical connector between tasks and includes creation of a quick action.
Ivanti Neurons for ITSM Basic Knowledge Module - Enablement Walkthrough session of the Knowledge module.
Ivanti Neurons for ITSM Basic Knowledge Module - Configuration Configuration of the Knowledge module within your Ivanti Neurons for ITSM platform.
Ivanti Neurons for ITSM Basic Enablement Session for Ivanti Neurons for ITSM (for Administrator or User) Session with our consultant to find out more about existing functionalities in Ivanti Neurons for ITSM and use 100% of the capabilities of the platform.
Ivanti Neurons for ITSM Basic Reporting (SSRS) Configuration and Enablement Walkthrough session of the Reporting module.
Ivanti Neurons for ITSM Basic New Expression or Business Rules Creation Creation of three new expressions or business rules to add automated actions and logic to your Ivanti Neurons for ITSM configuration.
Ivanti Neurons for ITSM Basic Email Configuration New email configuration with listeners for inbound (including .xml mail format) and new outbound mail.
Ivanti Neurons for ITSM Basic Service Level Management - New Subscription Subscription to a new Service Level Agreement for one (1) Organizational Unit & one (1) Service, including targets setup and exception.
Ivanti Neurons for ITSM Basic Field Creation Configuration of up to two (2) new fields added to existing forms of your choice. Request also allows you to add business rules based upon newly created fields.
Asset Manager Premium Asset Import (New Scheduling) New CI Import to add assets to your Ivanti Neurons for ITSM platform.

Ivanti Neurons

Product Level: Premium or Basic Service Request Title Short Description
Ivanti Neurons Premium New Neuron Creation (High Complexity)

Create a new workflow or "Neuron" on your platform and take advantage of Ivanti Neurons features with automated processes. This high-complexity request covers workflow creation including custom queries and actions (up to 15 steps total).

Ivanti Neurons Premium Neuron Correction (Complex Workflow)

Review and modification of existing Neurons workflow (including custom queries or actions).

Ivanti Neurons Basic Neuron Correction (Low Complexity)

Review and modification of existing Neurons workflow (including build-in queries or actions only).

Ivanti Neurons Basic New Neuron Creation (Low Complexity)

New workflow or "Neuron" on your platform and take advantage of Ivanti Neurons features with automated processes. This low-complexity request covers workflow creation including up to five (5) steps maximum and only build-in actions or queries.

Ivanti Neurons Basic New Neuron Connector Configuration

New connector to your Ivanti Neurons platform and access to more data.

Ivanti Neurons Basic New Neuron Creation (Medium Complexity)

New workflow or "Neuron" on your platform and take advantage of Ivanti Neurons features with automated processes. This medium-complexity request covers workflow creation including up to 5 custom queries and actions (and total of 10 steps maximum).

Xtraction

Product Level: Premium or Basic Service Request Title Short Description
Xtraction Basic Xtraction - Report creation Request to create a custom dashboard or reports to present the data you need in the way you need them
Xtraction Premium Xtraction (Installation) Installation or re-installation of Ivanti Xtraction via Ivanti Neurons for ITSM standard connector. The request also includes one (1) session of demonstration and dashboard creation.