List of Subprocessors

The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.

Ivanti Subprocessors

On premise Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Citrix Systems, Inc	United States	[email protected]	15 Network Drive, Burlington, MA 01803, USA	Secure file transfer
Cloudsphere	United States	privacy @CloudSphere.com	425 Tasso Street, Palo Alto, CA 94301, USA	On premise agentless data center discovery service
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
inContact, Inc.	United States	[email protected]	75 W Towne Ridge Pkwy, Sandy, UT 84070, USA	Phone management and support
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way, Redmond Washington, 98052, USA	Microsoft suite of applications and services within the organization
Salesforce.com, Inc	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System

Hosted Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Aha! Labs Inc	United States	[email protected]	122 W 26th St Fl 8, New York City, New York, 10001, USA	Product suggestion/enhancement portal
AWAN InfoTech Private Limited	India	privacy @awaninfotech.com	Anejas Towers, Fifth Floor, No: 4 & 5, Developed Plots, Industrial Estate, OMR, Perungudi, Chennai - 600096, Tamilnadu. India	24/7 Network Operation Center and Database Administrator
Citrix Systems, Inc	United States	[email protected]	15 Network Drive, Burlington, MA 01803, USA	Secure file transfer
Cloudflare, Inc	United States	[email protected] privacyquestions @cloudflare.com	101 Townsend St., San Francisco, CA 94107, USA	Web monitoring, WAF, Denial of Service protection, and CDN provider
Coveo Software Corp	Canada, United States	coveoprivacy @coveo.com	620 Davis Street, San Francisco, CA 94111, USA	Support Community intelligent search tool
Critical Start, Inc.	United States	Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected]	6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA	24/7 managed detection and response provider
Crowdstrike, Inc.	United States	[email protected]	150 Mathilda Place, Sunnyvale, CA 94068, USA	Endpoint and Cloud Workload Protection.
Cynerio, Inc.	United States	[email protected]	The Yard, 157 Columbus Ave., New York, NY 10023, USA	IoT platform for Ivanti Neurons for Healthcare, escalated support.
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
Espressive, Inc.	United States	[email protected]	5201 Great America Parkway, Suite 110 Santa Clara, CA 95054, USA	Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant
Full Story, Inc.	United States	[email protected]	120 Ottley Dr. NE , Atlanta, GA 30324, USA	Website analytics
inContact, Inc.	United States	[email protected]	75 W Towne Ridge Pkwy, Sandy, UT 84070, USA	Phone management and support
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way Redmond Washington, 98052 USA	Microsoft suite of applications and services within the organization
Microsoft Azure	Australia, Canada, Germany, United Kingdom, United States	Microsoft Enterprise Service Privacy Microsoft Corporation	One Microsoft Way, Redmond Washington, 98052, USA	Infrastructure and data hosting, CDN, Operations
MongoDB Limited	Ireland, United States	[email protected]	1633 Broadway, 38th Floor, New York, NY 10019, USA	Storage of environment configuration, engine data, and audit logs
New Relic, Inc.	United States	[email protected]	188 Spear St , San Francisco, CA 94105, USA	Infrastructure monitoring platform
Persistent Systems Limited	India	privacyofficer @persistent.com	402 Senapati Bapat Road, Pune 411016, India	Provides technical support services
Qualys, Inc.	United States	Qualys Privacy Administrator [email protected]	919 E Hillsdale Blvd, 4th Floor Foster City, CA 94404, USA	Vulnerability Management
Rackspace US, Inc.*	United States	[email protected]	206 E. 9th Street, Suite 1300 Austin, TX 78701, USA	Outbound email relay service
R. Software, Inc. DBA RapidAPI*	United States	[email protected]	2 Shaw Alley, San Francisco, CA 94105, USA	API Proxy that is used only when utilizing third party customer/partner integrations
Salesforce.com, Inc	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System
Securin, Inc.	United States	Privacy Officer [email protected]	2440 Louisiana Blvd NE Suite560, Albuquerque, New Mexico, 87110, USA	Vulnerability Management
SendGrid, Inc.*	United States	[email protected]	375 Beale St #300 San Francisco, CA 94105, USA	Email Relay service
Virima, Inc.	United States	[email protected]	1155 Mount Vernon Hwy Ste 800, Atlanta, GA 30338, USA	Ivanti Neurons for Discovery Service Mapping, escalated support
Workato, Inc.	United States, Singapore, Germany	[email protected]	215 Castro Street, Suite 300, Mountain View, CA 94041, USA	iPaaS platform for Ivanti Neurons for ITSM, ITAM and Lines of Business

*Optional

Cherwell Subprocessors

On-premise Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Citrix Systems, Inc	United States	[email protected]	15 Network Drive, Burlington, MA 01803, USA	Secure file transfer
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
inContact, Inc.	United States	[email protected]	75 W Towne Ridge Pkwy, Sandy, UT 84070, USA	Phone management and support
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way Redmond Washington, 98052 USA	Microsoft suite of applications and services within the organization
Salesforce.com, Inc	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System

Hosted Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Amazon Web Services, Inc.	United States	[email protected]	410 Terry Avenue North Seattle, WA 98109-5210, USA	Infrastructure and data hosting, CDN, Operations
Atlassian, Inc.	United States	[email protected]	350 Bush Street Floor 13, San Francisco, CA 94104 USA	Multiple services, including status page, wiki
Citrix Systems, Inc	United States	[email protected]	15 Network Drive, Burlington, MA 01803, USA	Secure file transfer
Cloudflare, Inc.	United States	[email protected], privacyquestions @cloudflare.com	101 Townsend St, San Francisco, CA 94107, USA	Web monitoring, WAF, Denial of Service protection, and CDN provider
Critical Start, Inc.	United States	Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected]	6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA	24/7 managed detection and response provider
CrowdStrike, Inc.	United States	[email protected]	15440 Laguna Canyon Road #250, Irvine, CA 92618, USA	Endpoint and Cloud Workload Protection
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
inContact, Inc.	United States	[email protected]	75 W Towne Ridge Pkwy, Sandy, UT 84070, USA	Phone management and support
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way Redmond Washington, 98052 USA	Microsoft suite of applications and services within the organization
Microsoft Azure	Australia, Canada, Netherlands, United Kingdom, United States	Microsoft Enterprise Service Privacy, Microsoft Corporation	One Microsoft Way, Redmond Washington 98052, USA	Infrastructure and data hosting, CDN, Operations
New Relic, Inc.	United States	[email protected]	188 Spear St, Suite 1200, San Francisco, CA 94105, USA	Infrastructure monitoring platform.
Palo Alto Networks, Inc.	United States	privacy @paloaltonetworks.com	3000 Tannery Way, Santa Clara, CA 95054, USA	Network firewall and endpoint security
Salesforce.com, Inc.	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System

MobileIron Subprocessors

On-premise Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Amazon AWS	United States	[email protected]	410 Terry Avenue North Seattle, WA 98109-5210, USA	Ivanti End Point Manager Mobile (Core) App Gateway, Dedicated Core
Answer Connect*	United States	privacy @answerconnect.com	1033 SE Main St Portland, OR 97214, USA	24x7 Support overflow call answering service
Benison Tech USA, Inc.	United States	info @benisontech.com	2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA	Engineering and Support services
Clickatell, Inc.*	United States	dataprotection @clickatell.com	900 Island Dr UNIT 202, Redwood City, CA 94065, USA	Online messaging service provider for device users with non-US phone numbers
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
Lookout, Inc.	Canada, India, Ireland, Germany, Japan, Singapore, United States	[email protected]	3 Center Plaza, Suite 330, Boston, MA 02108, USA	Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way, Redmond Washington, 98052, USA	Microsoft suite of applications and services within the organization
NetNumber Inc.	Netherlands, United States	dataprivacy @netnumber.com	650 Suffolk Street, Suite 307, Lowell, MA 01854, USA	Carrier and country lookup
New Relic	United States	privacy @newrelic.com	188 Spear St, San Francisco, CA 94105, USA	Logging
Persistent Systems Limited	India	privacyofficer @persistent.com	402 Senapati Bapat Road, Pune 411016, India	Provides technical support services
Salesforce.com, Inc.	United States	privacy @salesforce.com	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System
SendGrid, Inc.	United States	[email protected]	375 Beale St #300, San Francisco, CA 94105, USA	Email relay service
TeamViewer Germany GmbH	Germany	[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO	Bahnhofsplatz 2 73033 Göppingen, Germany	Help@Work integration. Provide remote access capabilities to the mobile device
Zimperium, Inc.	Australia, Germany, Japan, Singapore, United States	privacy @zimperium.com	4055 Valley View, Dallas, TX 75244, USA	Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support.

*Optional

Hosted Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Amazon Web Services, Inc.	United States, Germany, Ireland, Japan, Australia, Singapore	[email protected]	410 Terry Avenue North Seattle, WA 98109-5210, USA	Infrastructure and data hosting, CDN, Operations
Answer Connect*	United States	privacy @answerconnect.com	1033 SE Main St Portland, OR 97214, USA	24x7 Support overflow call answering service
Benison Tech USA, Inc	United States	[email protected]	2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA	Engineering and Support services
Clickatell, Inc.*	United States	dataprotection @clickatell.com	900 Island Dr UNIT 202, Redwood City, CA 94065, USA	Online messaging service provider for device users with non-US phone numbers
Cloudflare, Inc	United States	[email protected] privacyquestions @cloudflare.com	101 Townsend St., San Francisco, CA 94107, USA	Web monitoring, WAF, Denial of Service protection, and CDN provider
Confluent, Inc.	United States	[email protected]	899 West Evelyn Ave, Mountain View CA 94041 USA	Facilitates Neurons for outgoing MDM messaging, data replication and logging.
Coveo Solutions, Inc.	United States	coveoprivacy @coveo.com	620 Davis Street San Francisco, CA 94111, USA	Support Community intelligent search tool
Critical Start, Inc.	United States	Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected]	6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA	24/7 managed detection and response provider
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
ElasticSearch, Inc.	United States	[email protected], Attn: Privacy Team, 800 W. El Camino Real, Suite 350, Mountain View, CA 94040, USA	800 West El Camino Real Suite 350, Mountain View, CA 94040, USA	Data hosting for Neurons for MDM
Lookout, Inc.	Canada, India, Ireland, Germany, Japan, Singapore, United States	[email protected]	3 Center Plaza, Suite 330, Boston, MA 02108, USA	Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support
MapQuest Holdings LLC	United States	[email protected]	4235 Redwood Ave., Marina Del Rey, CA 90066, USA	Map Quest feature in the administrative and self-service portals
MacStadium	Ireland	privacy @macstadium.com	3525 Piedmont Rd NE Building 7, Suite 700, Atlanta, GA 30305, USA	Infrastructure as a Service provider for Incapptic Connect
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way, Redmond Washington, 98052, USA	Microsoft suite of applications and services within the organization.
Microsoft Azure	United States, Germany, Ireland, Japan, Australia, Singapore	Microsoft Enterprise Service Privacy, Microsoft Corporation	One Microsoft Way Redmond, Washington 98052 USA	Infrastructure and data hosting, CDN, Operations
Mixpanel, Inc.	United States	[email protected], Mixpanel, Inc. One Front Street, 28th Floor San Francisco, CA 94111 USA	One Front Street, 28th Floor, San Francisco, CA 94111, USA	Product analytics for Mobile Iron apps
New Relic	United States	[email protected]	188 Spear St, San Francisco, CA 94105, USA	Logging
Persistent Systems Limited	India	privacyofficer @persistent.com	402 Senapati Bapat Road, Pune 411016, India	Provides technical support services
Salesforce.com, Inc.	United States	privacy @salesforce.com	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System
SendGrid, Inc.	United States	[email protected]	375 Beale St #300, San Francisco, CA 94105, USA	Email relay service
Splunk, Inc.	United States	[email protected], Splunk Inc. Office of the Data Protection Officer	270 Brannan Street, San Francisco, CA 94107, USA	Logging used for trouble shooting
TeamViewer Germany GmbH	Germany	[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO	Bahnhofsplatz 2 73033 Göppingen, Germany	Help@Work integration. Provide remote access capabilities to the mobile device
Zimperium, Inc.	Australia, Germany, Japan, Singapore, United States	privacy @zimperium.com	4055 Valley View, Dallas, TX 75244, USA	Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support.

*Optional

Pulse Secure Subprocessors

On-premise Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Citrix Systems, Inc	United States	[email protected]	15 Network Drive, Burlington, MA 01803, USA	Secure file transfer
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
inContact, Inc.	United States	[email protected]	75 W Towne Ridge Pkwy, Sandy, UT 84070, USA	Phone management and support
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way Redmond Washington, 98052 USA	Microsoft suite of applications and services within the organization
Salesforce.com, Inc.	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System

Hosted Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Amazon Web Services, Inc.	Germany, India, United States	[email protected]	410 Terry Avenue North Seattle, WA 98109-5210, USA	Infrastructure and data hosting, CDN, Operations
Benison Tech USA, Inc.	India	[email protected]	2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA	Engineering contractor services
Citrix Systems, Inc	United States	[email protected]	15 Network Drive, Burlington, MA 01803, USA	Secure file transfer
Cloudflare, Inc	United States	[email protected] privacyquestions @cloudflare.com	101 Townsend St., San Francisco, CA 94107, USA	Web monitoring, WAF, Denial of Service protection, and CDN provider
Critical Start, Inc.	United States	Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected]	6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA	24/7 managed detection and response provider
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
inContact, Inc.	United States	[email protected]	75 W Towne Ridge Pkwy, Sandy, UT 84070, USA	Phone management and support
Lookout, Inc.	Canada, Ireland, United States	[email protected]	3 Center Plaza, Suite 330, Boston, MA 02108, USA	Integrated Cloud Access Security Broker and Secure Web Gateway for Ivanti Neurons for Zero Trust Access, escalated support services
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way Redmond Washington, 98052 USA	Microsoft suite of applications and services within the organization
Microsoft Azure	Canada, Netherlands, Singapore, United Arab Emirates, United States	Microsoft Enterprise Service Privacy, Microsoft Corporation	One Microsoft Way, Redmond Washington, 98052, USA	Infrastructure and data hosting, CDN, Operations
New Relic	United States	[email protected]	188 Spear St, San Francisco, CA 94105, USA	Logging
Salesforce.com, Inc.	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System

RiskSense Subprocessors

Hosted Products and Solutions

Name	Location	Privacy Contact	Address	Description of Services
Amazon Web Services, Inc.	Germany, India, United States	[email protected]	410 Terry Avenue North Seattle, WA 98109-5210, USA	Infrastructure and data hosting, CDN, Operations
Cloudflare, Inc	United States	[email protected] privacyquestions @cloudflare.com	101 Townsend St., San Francisco, CA 94107, USA	Web monitoring, WAF, Denial of Service protection, and CDN provider
Critical Start, Inc.	United States	Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected]	6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA	24/7 managed detection and response provider
Docebo Inc.	United States	[email protected]	600 N. Thomas Street, Suite A, Athens, GA 30601, USA	Learning Management Software
Securin, Inc.	United States	Privacy Officer [email protected]	2440 Louisiana Blvd NE Suite560, Albuquerque, New Mexico, 87110, USA	Vulnerability Management
Microsoft	United States	Microsoft Privacy, Microsoft Corporation	One Microsoft Way Redmond Washington, 98052 USA	Microsoft suite of applications and services within the organization
Salesforce.com, Inc.	United States	[email protected]	One Market Street, San Francisco, CA 94105, USA	Customer Relationship Management System

Subsidiary Affiliates

Name	Primary Operating Location	Address (City/Country)	Privacy Contact
Cherwell Software APAC Pty Ltd	Australia	New South Wales, Australia	[email protected]
Cherwell Software GmbH	Germany	Heidelberg, Germany	[email protected]
Cherwell Software, LLC	United States	Utah, USA	[email protected]
Ivanti Comercio de Software Brasil Ltda	Brazil	Sao Paulo Brazil	[email protected]
Ivanti Software Canada, Inc	Canada	Vancouver, Canada	[email protected]
Ivanti France SAS	France	Paris, France	[email protected]
Ivanti Germany GmbH	Germany	Frankfurt am Main, Germany	[email protected]
Ivanti Hong Kong Limited	Hong Kong	Wanchai, Hong Kong	[email protected]
IT Ivanti Israel Ltd	Israel	Ramat Gan, Israel	[email protected]
Ivanti International Limited	Ireland	Dublin, Ireland	[email protected]
Ivanti Singapore PTE Limited	Singapore	Singapore	[email protected]
Ivanti Software (Schweiz) AG	Switzerland	Zurich, Switzerland	[email protected]
Ivanti Australia PTY Limited	Australia	Sydney, Australia	[email protected]
Ivanti Software BV	Netherlands	Hertogenbosch, Netherlands	[email protected]
Ivanti Software de Mexico, S. de R.L. de C.V.	Mexico	Mexico City, Mexico	[email protected]
Ivanti Software Engineering Romania S.R.L.	Romania	Bucharest, Romania	[email protected]
Ivanti Software Ireland Group Limited	Ireland	Dublin, Ireland	[email protected]
Ivanti Software KK	Japan	Tokyo, Japan	[email protected]
Ivanti Poland Sp. Z. o o	Poland	Warsaw, Poland	[email protected]
Ivanti Software Technology (Beijing) Co., Ltd	China	Beijing, China	[email protected]
Ivanti Sweden AB	Sweden	Stockholm, Sweden	[email protected]
Ivanti Technology India Pvt Ltd	India	Hyderabad, India	[email protected]
Ivanti UK Limited	United Kingdom	London, United Kingdom	[email protected]
Ivanti Foreign Branches, Inc.	United States	Utah, USA	[email protected]
Pulse Secure GmbH	Germany	Munich, Germany	[email protected]
Pulse Secure UK Limited	United Kingdom	Doncaster, United Kingdom	[email protected]
Pulse Secure, LLC	United States	Utah, USA	[email protected]

Notice and Disclaimer

This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: April 16, 2024