List of Subprocessors
The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).
Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.
Ivanti Subprocessors
On premise Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Citrix Systems, Inc |
United States |
15 Network Drive, Burlington, MA 01803, USA |
Secure file transfer |
|
|
Cloudsphere |
United States |
privacy |
425 Tasso Street, Palo Alto, CA 94301, USA |
On premise agentless data center discovery service |
|
inContact, Inc. |
United States |
75 W Towne Ridge Pkwy, Sandy, UT 84070, USA |
Phone management and support |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way, Redmond Washington, 98052, USA |
Microsoft suite of applications and services within the organization |
|
Salesforce.com, Inc |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
Hosted Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Aha! Labs Inc |
United States |
122 W 26th St Fl 8, New York City, New York, 10001, USA |
Product suggestion/enhancement portal |
|
|
AWAN InfoTech Private Limited |
India |
privacy |
Anejas Towers, Fifth Floor, No: 4 & 5, Developed Plots, Industrial Estate, OMR, Perungudi, Chennai - 600096, Tamilnadu. India |
24/7 Network Operation Center and Database Administrator |
|
Citrix Systems, Inc |
United States |
15 Network Drive, Burlington, MA 01803, USA |
Secure file transfer |
|
|
Cloudflare, Inc |
United States |
[email protected] privacyquestions |
101 Townsend St., San Francisco, CA 94107, USA |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Coveo Software Corp |
Canada, United States |
coveoprivacy |
620 Davis Street, San Francisco, CA 94111, USA |
Support Community intelligent search tool |
|
Critical Start, Inc. |
United States |
Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected] |
6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA |
24/7 managed detection and response provider |
|
Crowdstrike, Inc. |
United States |
150 Mathilda Place, Sunnyvale, CA 94068, USA |
Endpoint and Cloud Workload Protection. |
|
|
Cynerio, Inc. |
United States |
The Yard, 157 Columbus Ave., New York, NY 10023, USA |
IoT platform for Ivanti Neurons for Healthcare, escalated support. |
|
|
Datadog, Inc. |
United States |
620 8th Avenue, 45th Floor, New York, 10018, USA |
Application Analytics |
|
|
ElasticSearch, Inc. |
United States |
[email protected], Attn: Privacy Team |
800 West El Camino Real Suite 350, Mountain View, CA 94040, USA |
Monitoring Tool |
|
Espressive, Inc. |
United States |
5201 Great America Parkway, Suite 110 Santa Clara, CA 95054, USA |
Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant |
|
|
Full Story, Inc. |
United States |
120 Ottley Dr. NE , Atlanta, GA 30324, USA |
Website analytics |
|
|
inContact, Inc. |
United States |
75 W Towne Ridge Pkwy, Sandy, UT 84070, USA |
Phone management and support |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Microsoft Azure |
Australia, Canada, Germany, United Kingdom, United States |
Microsoft Enterprise Service Privacy Microsoft Corporation |
One Microsoft Way, Redmond Washington, 98052, USA |
Infrastructure and data hosting, CDN, Operations |
|
MongoDB Limited |
Ireland, United States |
1633 Broadway, 38th Floor, New York, NY 10019, USA |
Storage of environment configuration, engine data, and audit logs |
|
|
New Relic, Inc. |
United States |
188 Spear St , San Francisco, CA 94105, USA |
Infrastructure monitoring platform |
|
|
Persistent Systems Limited |
India |
privacyofficer |
402 Senapati Bapat Road, Pune 411016, India |
Provides technical support services |
|
Qualys, Inc. |
United States |
Qualys Privacy Administrator |
919 E Hillsdale Blvd, 4th Floor Foster City, CA 94404, USA |
Vulnerability Management |
|
Rackspace US, Inc.* |
United States |
206 E. 9th Street, Suite 1300 Austin, TX 78701, USA |
Outbound email relay service |
|
|
R. Software, Inc. DBA RapidAPI* |
United States |
2 Shaw Alley, San Francisco, CA 94105, USA |
API Proxy that is used only when utilizing third party customer/partner integrations |
|
|
Salesforce.com, Inc |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
|
|
SendGrid, Inc.* |
United States |
375 Beale St #300 San Francisco, CA 94105, USA |
Email Relay service |
|
|
Virima, Inc. |
United States |
1155 Mount Vernon Hwy Ste 800, Atlanta, GA 30338, USA |
Ivanti Neurons for Discovery Service Mapping, escalated support |
|
|
Whitehat Security, Inc. |
United States |
4665 S Ash Ave, Tempe, AZ 85282, USA |
Vulnerability scanning tool for Dev environments |
*Optional
Cherwell Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Beyond Trust Software, Inc. |
United States |
dataprotectionofficer |
11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097 USA |
Remote support, session security |
|
Hosted FTP |
United States |
100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5 |
Secure file transfer |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Salesforce.com, Inc |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
Hosted Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Amazon Web Services, Inc. |
United States |
410 Terry Avenue North Seattle, WA 98109-5210, USA |
Infrastructure and data hosting, CDN, Operations |
|
|
Atlassian, Inc. |
United States |
350 Bush Street Floor 13, San Francisco, CA 94104 USA |
Multiple services, including status page, wiki |
|
|
Beyond Trust Software, Inc. |
United States |
dataprotectionofficer |
11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097, USA |
Remote support, session security |
|
Cloudflare, Inc. |
United States |
[email protected], privacyquestions |
101 Townsend St, San Francisco, CA 94107, USA |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Critical Start, Inc. |
United States |
Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected] |
6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA |
24/7 managed detection and response provider |
|
CrowdStrike, Inc. |
United States |
15440 Laguna Canyon Road #250, Irvine, CA 92618, USA |
Endpoint and Cloud Workload Protection |
|
|
Hosted FTP |
United States |
100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5 |
Secure file transfer |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Microsoft Azure |
Australia, Canada, Netherlands, United Kingdom, United States |
Microsoft Enterprise Service Privacy, Microsoft Corporation |
One Microsoft Way, Redmond Washington 98052, USA |
Infrastructure and data hosting, CDN, Operations |
|
New Relic, Inc. |
United States |
188 Spear St, Suite 1200, San Francisco, CA 94105, USA |
Infrastructure monitoring platform. |
|
|
Palo Alto Networks, Inc. |
United States |
privacy |
3000 Tannery Way, Santa Clara, CA 95054, USA |
Network firewall and endpoint security |
|
Salesforce.com, Inc. |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
|
|
TalkDesk, Inc. |
United States |
535 Mission St., Floor 12, San Francisco, CA 94105, USA |
Enterprise cloud contact center |
MobileIron Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Amazon AWS |
United States |
410 Terry Avenue North Seattle, WA 98109-5210, USA |
Ivanti End Point Manager Mobile (Core) App Gateway, Dedicated Core |
|
|
Answer Connect* |
United States |
privacy |
1033 SE Main St Portland, OR 97214, USA |
24x7 Support overflow call answering service |
|
Apple Inc.* |
United States |
1 Infinite Loop MS 301-1TEV Cupertino, CA, 95014, USA |
Push notification service for Apple devices |
|
|
Benison Tech USA, Inc. |
United States |
info |
2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA |
Engineering and Support services |
|
Clickatell, Inc.* |
United States |
dataprotection |
900 Island Dr UNIT 202, Redwood City, CA 94065, USA |
Online messaging service provider for device users with non-US phone numbers |
|
Google LLC* |
United States |
1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA |
Push notification service for Android devices |
|
|
Lookout, Inc. |
Canada, India, Ireland, Germany, Japan, Singapore, United States |
3 Center Plaza, |
Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way, Redmond Washington, 98052, USA |
Microsoft suite of applications and services within the organization |
|
NetNumber Inc. |
Netherlands, United States |
dataprivacy |
650 Suffolk Street, Suite 307, Lowell, MA 01854, USA |
Carrier and country lookup |
|
New Relic |
United States |
privacy |
188 Spear St, San Francisco, CA 94105, USA |
Logging |
|
Persistent Systems Limited |
India |
privacyofficer |
402 Senapati Bapat Road, Pune 411016, India |
Provides technical support services |
|
Salesforce.com, Inc. |
United States |
privacy |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
|
SendGrid, Inc. |
United States |
375 Beale St #300, San Francisco, CA 94105, USA |
Email relay service |
|
|
TeamViewer Germany GmbH |
Germany |
[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO |
Bahnhofsplatz 2 73033 Göppingen, Germany |
Help@Work integration. Provide remote access capabilities to the mobile device |
|
Zimperium, Inc. |
Australia, Germany, Japan, Singapore, United States |
privacy |
4055 Valley View, Dallas, TX 75244, USA |
Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support. |
*Optional
Hosted Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Amazon Web Services, Inc. |
United States, Germany, Ireland, Japan, Australia, Singapore |
410 Terry Avenue North Seattle, WA 98109-5210, USA |
Infrastructure and data hosting, CDN, Operations |
|
|
Answer Connect* |
United States |
privacy |
1033 SE Main St Portland, OR 97214, USA |
24x7 Support overflow call answering service |
|
Apple Inc.* |
United States |
1 Infinite Loop MS 301-1TEV Cupertino, CA 95014, USA |
Push notification service for Apple devices |
|
|
Benison Tech USA, Inc |
United States |
2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA |
Engineering and Support services |
|
|
Clickatell, Inc.* |
United States |
dataprotection |
900 Island Dr UNIT 202, Redwood City, CA 94065, USA |
Online messaging service provider for device users with non-US phone numbers |
|
Cloudflare, Inc |
United States |
[email protected] privacyquestions |
101 Townsend St., San Francisco, CA 94107, USA |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Coveo Solutions, Inc. |
United States |
coveoprivacy |
620 Davis Street San Francisco, CA 94111, USA |
Support Community intelligent search tool |
|
Critical Start, Inc. |
United States |
Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected] |
6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA |
24/7 managed detection and response provider |
|
Gainsight, Inc. |
United States |
50 Bay Street Suite 100 San Francisco, CA 94133, USA |
Product business intelligence and email communications to administrators |
|
|
Google LLC* |
United States |
1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA |
Push notification service for Android devices |
|
|
Lookout, Inc. |
Canada, India, Ireland, Germany, Japan, Singapore, United States |
3 Center Plaza, |
Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support |
|
|
MapQuest Holdings LLC |
United States |
4235 Redwood Ave., Marina Del Rey, CA 90066, USA |
Map Quest feature in the administrative and self-service portals |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way, Redmond Washington, 98052, USA |
Microsoft suite of applications and services within the organization. |
|
Microsoft Azure |
United States, Germany, Ireland, Japan, Australia, Singapore |
Microsoft Enterprise Service Privacy, Microsoft Corporation |
One Microsoft Way Redmond, Washington 98052 USA |
Infrastructure and data hosting, CDN, Operations |
|
Mixpanel, Inc. |
United States |
[email protected], Mixpanel, Inc. One Front Street, 28th Floor San Francisco, CA 94111 USA |
One Front Street, 28th Floor, San Francisco, CA 94111, USA |
Product analytics for Mobile Iron apps |
|
New Relic |
United States |
188 Spear St, San Francisco, CA 94105, USA |
Logging |
|
|
Persistent Systems Limited |
India |
privacyofficer |
402 Senapati Bapat Road, Pune 411016, India |
Provides technical support services |
|
Salesforce.com, Inc. |
United States |
privacy |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
|
SendGrid, Inc. |
United States |
375 Beale St #300, San Francisco, CA 94105, USA |
Email relay service |
|
|
Splunk, Inc. |
United States |
d[email protected], Splunk Inc. Office of the Data Protection Officer |
270 Brannan Street, San Francisco, CA 94107, USA |
Logging used for trouble shooting |
|
TeamViewer Germany GmbH |
Germany |
[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO |
Bahnhofsplatz 2 73033 Göppingen, Germany |
Help@Work integration. Provide remote access capabilities to the mobile device |
|
zAgile Inc. |
United States |
One Sansome St Suite 3500, San Francisco, CA 94104, USA |
Connects Jira with Salesforce to help support teams |
|
|
Zimperium, Inc. |
Australia, Germany, Japan, Singapore, United States |
privacy |
4055 Valley View, Dallas, TX 75244, USA |
Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support. |
*Optional
Pulse Secure Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Citrix Systems, Inc |
United States |
15 Network Drive, Burlington, MA 01803, USA |
Secure file transfer |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Salesforce.com, Inc. |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
|
|
Tech Mahindra Limited |
India, Philippines |
Gateway Building, Apollo Bunder, Mumbai-400 001, India |
Customer and Technical Support services |
Hosted Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Amazon Web Services, Inc. |
Germany, India, United States |
410 Terry Avenue North Seattle, WA 98109-5210, USA |
Infrastructure and data hosting, CDN, Operations |
|
|
Benison Tech USA, Inc. |
India |
2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA |
Engineering contractor services |
|
|
Citrix Systems, Inc |
United States |
15 Network Drive, Burlington, MA 01803, USA |
Secure file transfer |
|
|
Cloudflare, Inc |
United States |
[email protected] privacyquestions |
101 Townsend St., San Francisco, CA 94107, USA |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Critical Start, Inc. |
United States |
Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected] |
6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA |
24/7 managed detection and response provider |
|
Lookout, Inc. |
Canada, Ireland, United States |
3 Center Plaza, |
Integrated Cloud Access Security Broker and Secure Web Gateway for Ivanti Neurons for Zero Trust Access, escalated support services |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Microsoft Azure |
Canada, Netherlands, Singapore, United Arab Emirates, United States |
Microsoft Enterprise Service Privacy, Microsoft Corporation |
One Microsoft Way, Redmond Washington, 98052, USA |
Infrastructure and data hosting, CDN, Operations |
|
New Relic |
United States |
188 Spear St, San Francisco, CA 94105, USA |
Logging |
|
|
Salesforce.com, Inc. |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
|
|
Tech Mahindra Limited |
India, Philippines |
Gateway Building, Apollo Bunder, Mumbai-400 001, India |
Customer and Technical Support services |
RiskSense Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Atlassian, Inc. |
United States |
350 Bush Street Floor 13 San Francisco, CA 94104, USA |
Support ticketing system |
|
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Salesforce.com, Inc. |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
Hosted Products and Solutions
|
Name |
Location |
Privacy Contact |
Address |
Description of Services |
|---|---|---|---|---|
|
Amazon Web Services, Inc. |
Germany, India, United States |
410 Terry Avenue North Seattle, WA 98109-5210, USA |
Infrastructure and data hosting, CDN, Operations |
|
|
Atlassian, Inc. |
United States |
350 Bush Street Floor 13 San Francisco, CA 94104, USA |
Support ticketing system |
|
|
Cloudflare, Inc |
United States |
[email protected] privacyquestions |
101 Townsend St., San Francisco, CA 94107, USA |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Critical Start, Inc. |
United States |
Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected] |
6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA |
24/7 managed detection and response provider |
|
Securin, Inc, Inc. |
United States |
Privacy Officer |
2440 Louisiana Blvd NE Suite560, Albuquerque, New Mexico, 87110, USA |
Vulnerability Management |
|
Microsoft |
United States |
Microsoft Privacy, Microsoft Corporation |
One Microsoft Way Redmond Washington, 98052 USA |
Microsoft suite of applications and services within the organization |
|
Salesforce.com, Inc. |
United States |
One Market Street, San Francisco, CA 94105, USA |
Customer Relationship Management System |
Subsidiary Affiliates
|
Name |
Primary Operating Location |
Address (City/Country) |
Privacy Contact |
|---|---|---|---|
|
Cherwell Software APAC Pty Ltd |
Australia |
New South Wales, Australia |
|
|
Cherwell Software GmbH |
Germany |
Heidelberg, Germany |
|
|
Cherwell Software Limited |
United Kingdom |
Wiltshire, United Kingdom |
|
|
Cherwell Software, LLC |
United States |
Utah, USA |
|
|
Ivanti Comercio de Software Brasil Ltda |
Brazil |
Sao Paulo Brazil |
|
|
Ivanti Software Canada, Inc |
Canada |
Vancouver, Canada |
|
|
Ivanti France SAS |
France |
Paris, France |
|
|
Ivanti Germany GmbH |
Germany |
Frankfurt am Main, Germany |
|
|
Ivanti Hong Kong Limited |
Hong Kong |
Wanchai, Hong Kong |
|
|
IT Ivanti Israel Ltd |
Israel |
Ramat Gan, Israel |
|
|
Ivanti International Limited |
Ireland |
Dublin, Ireland |
|
|
Ivanti Singapore PTE Limited |
Singapore |
Singapore |
|
|
Ivanti Software (Schweiz) AG |
Switzerland |
Zurich, Switzerland |
|
|
Ivanti Australia PTY Limited |
Australia |
Sydney, Australia |
|
|
Ivanti Software BV |
Netherlands |
Hertogenbosch, Netherlands |
|
|
Ivanti Software de Mexico, S. de R.L. de C.V. |
Mexico |
Mexico City, Mexico |
|
|
Ivanti Software Engineering Romania S.R.L. |
Romania |
Bucharest, Romania |
|
|
Ivanti Software Ireland Group Limited |
Ireland |
Dublin, Ireland |
|
|
Ivanti Software KK |
Japan |
Tokyo, Japan |
|
|
Ivanti Poland Sp. Z. o o |
Poland |
Warsaw, Poland |
|
|
Ivanti Software Technology (Beijing) Co., Ltd |
China |
Beijing, China |
|
|
Ivanti Sweden AB |
Sweden |
Stockholm, Sweden |
|
|
Ivanti Technology India Pvt Ltd |
India |
Hyderabad, India |
|
|
Ivanti UK Limited |
United Kingdom |
London, United Kingdom |
|
|
Ivanti Foreign Branches, Inc. |
United States |
Utah, USA |
|
|
Pulse Secure GmbH |
Germany |
Munich, Germany |
|
|
Pulse Secure UK Limited |
United Kingdom |
Doncaster, United Kingdom |
|
|
Pulse Secure, LLC |
United States |
Utah, USA |
Notice and Disclaimer
This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.
VERSION: October 20, 2023