List of Subprocessors

The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.

Ivanti Subprocessors

On premise Products and Solutions

Name Location Privacy Contact Address Description of Services
Citrix Systems, Inc United States [email protected] 15 Network Drive, Burlington, MA 01803, USA Secure file transfer
Cloudsphere United States [email protected] 425 Tasso Street, Palo Alto, CA 94301, USA On premise agentless data center discovery service
inContact, Inc. United States [email protected] 75 W Towne Ridge Pkwy, Sandy, UT 84070, USA Phone management and support
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way, Redmond Washington, 98052, USA Microsoft suite of applications and services within the organization
Salesforce.com, Inc United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System

Hosted Products and Solutions

Name Location Privacy Contact Address Description of Services
Amazon Web Services, Inc. Australia, Ireland, United Kingdom, United States [email protected] 410 Terry Avenue North Seattle, WA 98109-5210, USA Infrastructure and data hosting, CDN, Operations
AWAN InfoTech Private Limited India [email protected] Anejas Towers, Fifth Floor, No: 4 & 5, Developed Plots, Industrial Estate, OMR, Perungudi, Chennai - 600096, Tamilnadu. India 24/7 Network Operation Center and Database Administrator
Microsoft Azure Australia, Canada, Germany, United Kingdom, United States Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA One Microsoft Way, Redmond Washington, 98052, USA Infrastructure and data hosting, CDN, Operations
Citrix Systems, Inc United States [email protected] 15 Network Drive, Burlington, MA 01803, USA Secure file transfer
Cloudflare, Inc United States [email protected] [email protected] 101 Townsend St., San Francisco, CA 94107, USA Web monitoring, WAF, Denial of Service protection, and CDN provider
Coveo Software Corp Canada, United States [email protected] 620 Davis Street, San Francisco, CA 94111, USA Support Community intelligent search tool
Critical Start, Inc. United States Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected] 6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA 24/7 managed detection and response provider
Crowdstrike, Inc. United States [email protected] 150 Mathilda Place, Sunnyvale, CA 94068, USA Endpoint and Cloud Workload Protection.
Datadog, Inc. United States [email protected] 620 8th Avenue, 45th Floor, New York, 10018, USA Application Analytics
ElasticSearch, Inc. United States [email protected], Attn: Privacy Team, 800 W. El Camino Real, Suite 350, Mountain View, CA 94040 USA 800 West El Camino Real Suite 350, Mountain View, CA 94040, USA Monitoring Tool
Full Story, Inc. United States [email protected] 120 Ottley Dr. NE , Atlanta, GA 30324, USA Website analytics
Google, Inc. United States Privacy Policy – Privacy & Terms – Google 1600 Amphitheatre Parkway in Mountain View, California, USA Google Analytics: Traffic analytics to the Ivanti Cloud tenant websites
inContact, Inc. United States [email protected] 75 W Towne Ridge Pkwy, Sandy, UT 84070, USA Phone management and support
KeyedIn Solutions, Inc. United States [email protected] 8500 Normandale Lake Blvd, Suite 400, Bloomington, MN  55437, USA Operations and Service Maintenance
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
MongoDB Limited Ireland, United States [email protected] 1633 Broadway, 38th Floor, New York, NY 10019, USA Storage of environment configuration, engine data, and audit logs
New Relic, Inc. United States [email protected] 188 Spear St , San Francisco, CA 94105, USA Infrastructure monitoring platform
Qualys, Inc. United States Qualys Privacy Administrator: 919 E. Hillsdale Blvd., 4th Floor, Foster City, CA 94404, USA [email protected] 919 E Hillsdale Blvd, 4th Floor Foster City, CA 94404, USA Vulnerability Management
Rackspace US, Inc.* United States [email protected] 206 E. 9th Street, Suite 1300 Austin, TX 78701, USA Outbound email relay service
R. Software, Inc. DBA RapidAPI* United States [email protected] 2 Shaw Alley, San Francisco, CA 94105, USA API Proxy that is used only when utilizing third party customer/partner integrations   
Salesforce.com, Inc United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System
SendGrid, Inc.* United States [email protected] 375 Beale St #300 San Francisco, CA 94105, USA Email Relay service
UserVoice, Inc. United States [email protected] 234 Fayetteville St, 3rd Floor, Raleigh, NC 27601, USA Product suggestion/enhancement portal
Whitehat Security, Inc. United States [email protected] 4665 S Ash Ave, Tempe, AZ 85282, USA Vulnerability scanning tool for Dev environments
Zoom Video Communications, Inc.* United States [email protected] 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA Customer and Technical Support call

*Optional If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:

Name Location Privacy Contact Address Description of Services
Cynerio, Inc. United States [email protected] The Yard, 157 Columbus Ave., New York, NY 10023, USA IoT platform for Ivanti Neurons for Healthcare, escalated support.  
Espressive, Inc. United States [email protected] 5201 Great America Parkway, Suite 110 Santa Clara, CA 95054, USA Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant
Virima, Inc. United States [email protected] 1155 Mount Vernon Hwy Ste 800, Atlanta, GA 30338, USA Ivanti Neurons for Discovery Service Mapping, escalated support  

Cherwell Subprocessors

On-premise Products and Solutions

Name Location Privacy Contact Address Description of Services
Beyond Trust Software, Inc. United States [email protected] 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097 USA Remote support, session security
Hosted FTP United States [email protected] 100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5 Secure file transfer
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
Salesforce.com, Inc United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System

Hosted Products and Solutions

Name Location Privacy Contact Address Description of Services
Amazon Web Services, Inc. United States [email protected] 410 Terry Avenue North Seattle, WA 98109-5210, USA Infrastructure and data hosting, CDN, Operations
Microsoft Azure Australia, Canada, Netherlands, United Kingdom, United States Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA One Microsoft Way, Redmond Washington 98052, USA Infrastructure and data hosting, CDN, Operations
Atlassian, Inc. United States [email protected] 350 Bush Street Floor 13, San Francisco, CA 94104 USA Multiple services, including status page, wiki
Beyond Trust Software, Inc. United States [email protected] 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097, USA Remote support, session security
Cloudflare, Inc. United States [email protected] [email protected] 101 Townsend St, San Francisco, CA 94107, USA Web monitoring, WAF, Denial of Service protection, and CDN provider
Critical Start, Inc. United States Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected] 6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA 24/7 managed detection and response provider
CrowdStrike, Inc. United States [email protected] 15440 Laguna Canyon Road #250, Irvine, CA 92618, USA Endpoint and Cloud Workload Protection
Hosted FTP United States [email protected] 100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5 Secure file transfer
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
LogicMonitor, Inc. United States [email protected] 820 State Street, 5th Floor, Santa Barbara, California 93101 USA Monitoring platform for servers and networking equipment, cloud resources, storage systems, etc.
New Relic, Inc. United States [email protected] 188 Spear St, Suite 1200, San Francisco, CA 94105, USA Infrastructure monitoring platform.
Palo Alto Networks, Inc. United States [email protected] 3000 Tannery Way, Santa Clara, CA 95054, USA Network firewall and endpoint security
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System
TalkDesk, Inc. United States [email protected] 535 Mission St., Floor 12, San Francisco, CA 94105, USA Enterprise cloud contact center

MobileIron Subprocessors

On-premise Products and Solutions

Name Location Privacy Contact Address Description of Services
Amazon AWS United States [email protected] 410 Terry Avenue North Seattle, WA 98109-5210, USA Ivanti End Point Manager Mobile (Core) App Gateway, Dedicated Core
Answer Connect* United States [email protected] 1033 SE Main St Portland, OR 97214, USA 24x7 Support overflow call answering service
Apple Inc.* United States Legal - Apple Privacy Policy - Apple 1 Infinite Loop MS 301-1TEV Cupertino, CA, 95014, USA Push notification service for Apple devices
ASM Technologies Limited India [email protected] 2020, Calamos Court, Naperville. IL, USA Technical support services
Benison Tech USA, Inc. United States [email protected] 2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA Engineering and Support services
Clickatell, Inc.* United States [email protected] 900 Island Dr UNIT 202, Redwood City, CA 94065, USA Online messaging service provider for device users with non-US phone numbers
Google LLC* United States Privacy Policy – Privacy & Terms – Google 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA Push notification service for Android devices
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way, Redmond Washington, 98052, USA Microsoft suite of applications and services within the organization
NetNumber Inc. Netherlands, United States [email protected] 650 Suffolk Street, Suite 307, Lowell, MA 01854, USA Carrier and country lookup
New Relic United States [email protected] 188 Spear St, San Francisco, CA 94105, USA Logging
Persistent Systems Limited India [email protected] 402 Senapati Bapat Road, Pune 411016, India Provides technical support services
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System
SendGrid, Inc. United States [email protected] 375 Beale St #300, San Francisco, CA 94105, USA Email relay service
Star Global Consulting, Inc. Ukraine [email protected] Postal address of data protection officer: Star, 1250 Borregas Avenue, Sunnyvale, CA 94089, USA 1250 Boreegas Avenue, Sunnyvale, CA 94089, USA Technical support services
TeamViewer Germany GmbH Germany [email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany Bahnhofsplatz 2 73033 Göppingen, Germany [email protected] integration. Provide remote access capabilities to the mobile device
Zimperium, Inc. Australia, Germany, Japan, Singapore, United States [email protected] 4055 Valley View, Dallas, TX 75244, USA Mobile Threat Defense administrative portal, escalated support

*Optional

Hosted Products and Solutions

Name Location Privacy Contact      Address Description of Services
Amazon Web Services, Inc. United States, Germany, Ireland, Japan, Australia, Singapore [email protected] 410 Terry Avenue North Seattle, WA 98109-5210, USA Infrastructure and data hosting, CDN, Operations
Answer Connect* United States [email protected] 1033 SE Main St Portland, OR 97214, USA 24x7 Support overflow call answering service
Apple Inc.* United States Legal - Apple Privacy Policy - Apple 1 Infinite Loop MS 301-1TEV Cupertino, CA 95014, USA Push notification service for Apple devices
ASM Technologies Limited India [email protected] 2020, Calamos Court, Naperville. IL, USA Technical support services
Benison Tech USA, Inc United States [email protected] 2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA Engineering and Support services
Clickatell, Inc.* United States [email protected] 900 Island Dr UNIT 202, Redwood City, CA 94065, USA Online messaging service provider for device users with non-US phone numbers
Cloudflare, Inc United States [email protected] [email protected] 101 Townsend St., San Francisco, CA 94107, USA Web monitoring, WAF, Denial of Service protection, and CDN provider
Coveo Solutions, Inc. United States [email protected] 620 Davis Street San Francisco, CA 94111, USA Support Community intelligent search tool
Critical Start, Inc. United States Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected] 6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA 24/7 managed detection and response provider
Docebo, Inc.* United States [email protected] 600 N. Thomas St. Suite A, Athens, GA 3060, USA Customer and partner learning management system
Gainsight, Inc. United States [email protected] 50 Bay Street Suite 100 San Francisco, CA 94133, USA Product business intelligence and email communications to administrators
Google LLC* United States Privacy Policy – Privacy & Terms – Google 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA Push notification service for Android devices
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way, Redmond Washington, 98052, USA Microsoft suite of applications and services within the organization.
Mixpanel, Inc.* United States [email protected], Mixpanel, Inc. One Front Street, 28th Floor San Francisco, CA 94111 USA One Front Street, 28th Floor, San Francisco, CA 94111, USA Product analytics for Mobile Iron apps
New Relic United States [email protected] 188 Spear St, San Francisco, CA 94105, USA Logging
Persistent Systems Limited India [email protected] 402 Senapati Bapat Road, Pune 411016, India Provides technical support services
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System
SendGrid, Inc. United States [email protected] 375 Beale St #300, San Francisco, CA 94105, USA Email relay service
Splunk, Inc. United States [email protected], Splunk Inc. Office of the Data Protection Officer, 270 Brannan Street, San Francisco, CA 94107, USA 270 Brannan Street, San Francisco, CA 94107, USA Logging used for trouble shooting
Star Global Consulting, Inc. Ukraine Star, 1250 Borregas Avenue, Sunnyvale, CA 94089, USA [email protected] 1250 Boreegas Avenue, Sunnyvale, CA 94089, USA Technical support services
MapQuest Holdings LLC United States [email protected] 4235 Redwood Ave., Marina Del Rey, CA 90066, USA Map Quest feature in the administrative and self-service portals
TeamViewer Germany GmbH Germany [email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany Bahnhofsplatz 2 73033 Göppingen, Germany [email protected] integration. Provide remote access capabilities to the mobile device
zAgile Inc. United States [email protected] One Sansome St Suite 3500, San Francisco, CA 94104, USA Connects Jira with Salesforce to help support teams
Zimperium, Inc. Australia, Germany, Japan, Singapore, United States [email protected] 4055 Valley View, Dallas, TX 75244, USA Mobile Threat Defense administrative portal, escalated support

*Optional

Pulse Secure Subprocessors

On-premise Products and Solutions

Name Location Privacy Contact Address Description of Services
Citrix Systems, Inc United States [email protected] 15 Network Drive, Burlington, MA 01803, USA Secure file transfer
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System
Tech Mahindra Limited India, Philippines [email protected] Gateway Building, Apollo Bunder, Mumbai-400 001, India Customer and Technical Support services

Hosted Products and Solutions

Name Location Privacy Contact Address Description of Services
Amazon Web Services, Inc. Germany, India, United States [email protected] 410 Terry Avenue North Seattle, WA 98109-5210, USA Infrastructure and data hosting, CDN, Operations
Microsoft Azure Canada, Netherlands, Singapore, United Arab Emirates, United States Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052, USA One Microsoft Way, Redmond Washington, 98052, USA Infrastructure and data hosting, CDN, Operations
Benison Tech USA, Inc. India [email protected] 2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA Engineering contractor services
Citrix Systems, Inc United States [email protected] 15 Network Drive, Burlington, MA 01803, USA Secure file transfer
Cloudflare, Inc United States [email protected] [email protected] 101 Townsend St., San Francisco, CA 94107, USA Web monitoring, WAF, Denial of Service protection, and CDN provider
Critical Start, Inc. United States Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected] 6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA 24/7 managed detection and response provider
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System
Tech Mahindra Limited India, Philippines [email protected] Gateway Building, Apollo Bunder, Mumbai-400 001, India Customer and Technical Support services

RiskSense Subprocessors

On-premise Products and Solutions

Name Location Privacy Contact Address Description of Services
Atlassian, Inc. United States [email protected] 350 Bush Street Floor 13 San Francisco, CA 94104, USA Support ticketing system
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
Progress Software Corporation United States [email protected] 15 Wayside Road, Suite 4000, Burlington, MA 01803, USA Secure File Transfer service for support
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System

Hosted Products and Solutions

Name Location Privacy Contact Address Description of Services
Amazon Web Services, Inc. Germany, India,   United States [email protected] 410 Terry Avenue North Seattle, WA 98109-5210, USA Infrastructure and data hosting, CDN, Operations
Atlassian, Inc. United States [email protected] 350 Bush Street Floor 13 San Francisco, CA 94104, USA Support ticketing system
Cloudflare, Inc United States [email protected] [email protected] 101 Townsend St., San Francisco, CA 94107, USA Web monitoring, WAF, Denial of Service protection, and CDN provider
Critical Start, Inc. United States Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected] 6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA 24/7 Managed detection and response provider
Securin, Inc, Inc. United States Privacy Officer 2440 Louisiana Blvd NE Suite 560  Albuquerque, NM 87110, USA [email protected] 2440 Louisiana Blvd NE Suite560, Albuquerque, New Mexico, 87110, USA Vulnerability Management
Microsoft United States Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA One Microsoft Way Redmond Washington, 98052 USA Microsoft suite of applications and services within the organization
Progress Software Corporation United States [email protected] 15 Wayside Road, Suite 4000, Burlington, MA 01803, USA Secure File Transfer service for support
Salesforce.com, Inc. United States [email protected] One Market Street, San Francisco, CA 94105, USA Customer Relationship Management System

Subsidiary Affiliates

Name Primary Operating Location Address (City/Country)  Privacy Contact
Cherwell Software APAC Pty Ltd Australia  New South Wales,  Australia [email protected]
Cherwell Software GmbH Germany Heidelberg, Germany [email protected]
Cherwell Software Limited United Kingdom Wiltshire, United Kingdom [email protected]
Cherwell Software, LLC United States Utah, USA [email protected]
Ivanti Comercio de Software Brasil Ltda Brazil Sao Paulo Brazil [email protected]
Ivanti Software Canada, Inc Canada Vancouver, Canada [email protected]
Ivanti France SAS France Paris, France [email protected]
Ivanti Germany GmbH Germany Frankfurt am Main, Germany [email protected]
Ivanti Hong Kong Limited Hong Kong Wanchai, Hong Kong [email protected]
IT Ivanti Israel Ltd Israel Ramat Gan, Israel [email protected]
Ivanti International Limited Ireland Dublin, Ireland [email protected]
Ivanti Singapore PTE Limited Singapore Singapore [email protected]
Ivanti Software (Schweiz) AG Switzerland Zurich, Switzerland [email protected]
Ivanti Australia PTY Limited Australia Sydney,  Australia [email protected]
Ivanti Software BV Netherlands Hertogenbosch, Netherlands [email protected]
Ivanti Software de Mexico, S. de R.L. de C.V. Mexico Mexico City, Mexico [email protected]
Ivanti Software Engineering Romania S.R.L. Romania Bucharest, Romania [email protected]
Ivanti Software Ireland Group Limited Ireland Dublin, Ireland [email protected]
Ivanti Software KK Japan Tokyo, Japan [email protected]
Ivanti Poland Sp. Z. o o Poland Warsaw,  Poland [email protected]
Ivanti Software Technology (Beijing) Co., Ltd China Beijing, China [email protected]
Ivanti Sweden AB Sweden Stockholm, Sweden [email protected]
Ivanti Technology India Pvt Ltd India Hyderabad, India [email protected]
Ivanti UK Limited United Kingdom London,  United Kingdom [email protected]
Ivanti Foreign Branches, Inc. United States Utah, USA [email protected]
Pulse Secure GmbH Germany Munich,  Germany [email protected]
Pulse Secure UK Limited United Kingdom Doncaster, United Kingdom [email protected]
Pulse Secure, LLC United States Utah, USA [email protected]

Notice and Disclaimer

This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: April 20, 2023