The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).
Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.
Ivanti Subprocessors
|
Name |
Location |
Function |
|
Amazon AWS |
Global |
Operations and Service Maintenance |
|
AWAN |
India |
Operations and Service Maintenance |
|
Citrix |
Global |
Operations and Service Maintenance |
|
Cloudflare |
United States |
Operations and Service Maintenance |
|
CloudSphere |
Global |
Customer and Technical Support |
|
Coveo Software Corp |
United States, Canada |
Operations and Service Maintenance |
|
Critical Start |
Global |
Operations and Service Maintenance |
|
Crowdstrike |
Global |
Operations and Service Maintenance |
|
Datadog |
Global |
Operations and Service Maintenance |
|
ElasticSearch |
Global |
Content Delivery Network (CDN) |
|
Fortinet |
Global |
Operations and Service Maintenance |
|
Full Story |
Global |
Operations and Service Maintenance |
|
Google Analytics |
Global |
Operations and Service Maintenance |
|
IDMWorks LLC |
United States |
Operations and Service Maintenance |
|
InContact |
Global |
Customer and Technical Support |
|
KeyedIn Solutions |
Global |
Operations and Service Maintenance |
|
Launch Darkly |
Global |
Operations and Service Maintenance |
|
Microsoft |
Global |
Operations and Service Maintenance |
|
MongoDB |
Global |
Content Delivery Network (CDN) |
|
New Relic |
Global |
Operations and Service Maintenance |
|
Qualys |
United States |
Operations and Service Maintenance |
|
Rackspace |
Global |
Operations and Service Maintenance |
|
Salesforce |
Global |
Operations and Service Maintenance |
|
SendGrid |
Global |
Operations and Service Maintenance |
|
Site 24x7 |
United States |
Operations and Service Maintenance |
|
SpringCM |
Global |
Customer and Technical Support |
|
UserVoice |
Global |
Customer and Technical Support |
|
Whitehat |
United States |
Operations and Service Maintenance |
|
Zoom |
Global |
Customer and Technical Support |
If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:
|
Name |
Location |
Function |
Applicability |
|
Cynerio |
Global |
Operations and Service Maintenance |
For users of Ivanti Neurons for Healthcare |
|
Espressive |
Global |
Operations and Service Maintenance |
For users of Ivanti Neurons Digital Assistant |
|
Virima |
Global |
Operations and Service Maintenance |
For users of Ivanti Neurons for Discovery – Service Mapping |
Cherwell Subprocessors
|
Name |
Location |
Function |
|
Amazon AWS |
Global |
Operations and Service Maintenance |
|
Atlassian |
Global |
Operations and Service Maintenance |
|
Beyond Trust |
United States |
Customer and Technical Support |
|
Cloudflare, Inc. |
Global |
Operations and Service Maintenance |
|
Critical Start |
United States |
Operations and Service Maintenance |
|
CrowdStrike |
Global |
Operations and Service Maintenance |
|
Cybage |
Global |
Operations and Service Maintenance |
|
Dynatrace LLC |
Global |
Operations and Service Maintenance |
|
EraSearch |
United States |
Operations and Service Maintenance |
|
ERD Software |
Global |
Operations and Service Maintenance |
|
Hosted FTP |
United States |
Customer and Technical Support |
|
Microsoft |
Global |
Operations and Service Maintenance |
|
LogicMonitor |
United States |
Operations and Service Maintenance |
|
New Relic |
Global |
Operations and Service Maintenance |
|
Okta |
Global |
Operations and Service Maintenance |
|
Palo Alto Networks |
Global |
Operations and Service Maintenance |
|
Salesforce |
United States |
Operations and Service Maintenance |
|
Slack |
United States |
Customer and Technical Support |
|
TalkDesk, Inc. |
Global |
Operations and Service Maintenance |
MobileIron Subprocessors
|
Name |
Location |
Function |
|
ACIES Global |
Global |
Operations and Service Maintenance |
|
Amazon AWS |
Global |
Operations and Service Maintenance |
|
Answer Connect* |
United States |
Customer and Technical Support |
|
Apple Inc.* |
United States |
Operations and Service Maintenance |
|
ASM Technologies Limited |
India |
Customer and Technical Support |
|
Benison |
Global |
Customer and Technical Support |
|
Clickatell* |
United States |
Content Delivery Network (CDN) |
|
Cogniance |
Ukraine |
Customer and Technical Support |
|
Coveo Solutions Inc. |
United States |
Customer and Technical Support |
|
Critical Start |
Global |
Operations and Service Maintenance |
|
Docebo, Inc.* |
United States |
Operations and Service Maintenance |
|
Domo, Inc. |
United States |
Operations and Service Maintenance |
|
EPAM Systems, Inc. |
Belarus |
Customer and Technical Support |
|
Gainsight, Inc. |
United States |
Operations and Service Maintenance |
|
Google LLC* |
United States |
Operations and Service Maintenance |
|
Microsoft |
Global |
Operations and Service Maintenance |
|
Mixpanel, Inc.* |
United States |
Operations and Service Maintenance |
|
NetNumber Inc. |
United States & Netherlands |
Content Delivery Network (CDN) |
|
Persistent Systems Limited |
India |
Customer and Technical Support |
|
Salesforce |
United States |
Operations and Service Maintenance |
|
SendGrid, Inc. |
United States |
Customer and Technical Support |
|
Splunk |
Global |
Operations and Service Maintenance |
|
Star Global Consulting, Inc. |
Ukraine |
Customer and Technical Support |
|
System 1* |
United States |
Operations and Technical Support |
|
Verizon Communications |
United States |
Content Delivery Network (CDN) |
|
zAgile |
United States |
Customer and Technical Support |
|
Zimperium |
Global |
Operations and Service Maintenance |
*Optional
Pulse Secure Subprocessors
|
Name |
Location |
Function |
|
Altran |
Global |
Customer and Technical Support |
|
Benison |
Global |
Customer and Technical Support |
|
Critical Start |
Global |
Operations and Service Maintenance |
|
Genesys |
United States |
Customer and Technical Support |
|
Primeshare |
Global |
Customer and Technical Support |
|
Salesforce |
United States |
Operations and Service Maintenance |
|
Tech Mahindra |
India |
Customer and Technical Support |
RiskSense Subprocessors
|
Name |
Location |
Function |
|
Amazon (AWS) |
Global |
Operations and Service Maintenance |
|
Critical Start |
Global |
Operations and Service Maintenance |
|
CyberSecurityWorks Inc |
Global |
Operations and Service Maintenance |
|
Salesforce |
United States |
Operations and Service Maintenance |
Subsidiary Affiliates
|
Name |
Primary Operating Location |
|
Cherwell Software APAC Pty Ltd |
Australia |
|
Cherwell Software GmbH |
Germany |
|
Cherwell Software Limited UK |
United Kingdom |
|
Cherwell Software, LLC |
United States |
|
Ivanti Canada |
Canada |
|
Ivanti France SAS |
France |
|
Ivanti Germany GmbH |
Germany |
|
Ivanti Hong Kong Ltd |
Hong Kong |
|
Ivanti IT Israel |
Israel |
|
Ivanti International Ltd |
Ireland |
|
Ivanti Singapore PTE Limited |
Singapore |
|
Ivanti Software (Schweiz) AG |
Switzerland |
|
Ivanti Software Australia PTY Limited |
Australia |
|
Ivanti Software BV |
Netherlands |
|
Ivanti Software de Mexico |
Mexico |
|
Ivanti Software Engineering Romania |
Romania |
|
Ivanti Software Ireland Group Limited |
Ireland |
|
Ivanti Software KK |
Japan |
|
Ivanti Software Poland Sp. Z. o o |
Poland |
|
Ivanti Software Technology (Beijing) Co., Ltd |
China |
|
Ivanti Sweden AB |
Sweden |
|
Ivanti Technology India Pvt Ltd |
India |
|
Ivanti UK Limited |
United Kingdom |
|
MobileIron, Inc. |
United States |
|
MobileIron International, Inc. |
United States |
|
Pulse Secure GmbH |
Germany |
|
Pulse Secure KK |
Japan |
|
Pulse Secure LLC, Beijing |
China |
|
Pulse Secure Mobile Pte Ltd |
Singapore |
|
Pulse Secure UK Limited |
United Kingdom |
|
Pulse Secure, LLC |
United States |
|
RiskSense, Inc. |
United States |
Definitions
- Operations and Service Maintenance: These subcontractors assist with incident response, service operations, and troubleshooting problems.
- Customer and Technical Support: Assist in providing technical support to customers.
- Content Delivery Network (CDN): Provide infrastructure, operations and support for the CDN service
Notice and Disclaimer: This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.
VERSION: January 6, 2022