The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).
Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.
Ivanti Subprocessors
|
Name |
Location |
Description of Services |
|---|---|---|
|
AWAN |
India |
24/7 Network Operation Centre and Database Administrator |
|
Azure |
Australia, Canada, Germany, United Kingdom, United States |
Infrastructure and data hosting, CDN, Operations |
|
Citrix |
United States |
Secure file transfer solution for on-premise product support |
|
Cloudflare |
United States |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
CloudSphere |
United States |
Optional On-Premise agentless data center discovery service |
|
Coveo Software Corp |
Canada, United States |
Support Community intelligent search tool |
|
Critical Start |
United States |
24/7 managed detection and response provider |
|
Crowdstrike |
United States |
Endpoint and Cloud Workload Protection. |
|
Datadog |
United States |
Application Analytics |
|
ElasticSearch |
United States |
Monitoring Tool |
|
Full Story |
United States |
Website analytics |
|
Google Analytics |
United States |
Traffic analytics to the Ivanti Cloud tenant websites |
|
IDMWorks LLC |
United States |
Operations and Service Maintenance |
|
InContact |
United States |
Phone management and support |
|
KeyedIn Solutions |
United States |
Operations and Service Maintenance |
|
Launch Darkly |
United States |
Product feature flag mechanism |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
MongoDB |
Ireland, United States |
Storage of environment configuration, engine data, and audit logs |
|
New Relic |
United States |
Feature flag mechanism for Neurons |
|
Qualys |
United States |
Vulnerability Management |
|
Rackspace* |
United States |
Outbound email relay service |
|
Salesforce |
United States |
Customer Relationship Management System |
|
SendGrid* |
United States |
Email Relay service |
|
Site 24x7 |
United States |
Monitoring for website uptime |
|
SpringCM |
United States |
Customer and Technical Support |
|
UserVoice |
United States |
Product suggestion/enhancement portal |
|
Whitehat |
United States |
Vulnerability scanning tool for Dev environments |
|
Zoom* |
United States |
Customer and Technical Support call |
*Optional
If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:
|
Name |
Location |
Description of Services |
|---|---|---|
|
Cynerio |
United States |
IoT platform for Ivanti Neurons for Healthcare, escalated support. |
|
Espressive |
United States |
Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant |
|
Virima |
United States |
Ivanti Neurons for Discovery Service Mapping, escalated support |
Cherwell Subprocessors
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon AWS |
Canada, United States |
Infrastructure and data hosting, CDN, Operations |
|
Azure |
Australia, Netherlands, United Kingdom, United States |
Infrastructure and data hosting, CDN, Operations |
|
Atlassian |
United States |
Multiple services, including status page, wiki |
|
Beyond Trust |
United States |
Remote support, session security |
|
Cloudflare, Inc. |
United States |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Critical Start |
United States |
24/7 managed detection and response provider |
|
CrowdStrike |
United States |
Endpoint and Cloud Workload Protection |
|
Dynatrace LLC* |
United States |
Application performance monitoring. |
|
EraSearch |
United States |
Infrastructure monitoring tool. |
|
ERD Software |
United States |
Operations and Service Maintenance |
|
Hosted FTP |
United States |
Secure file transfer used for support cases |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
LogicMonitor |
United States |
Monitoring platform for servers and networking equipment, cloud resources, storage systems, etc. |
|
New Relic |
United States |
Infrastructure monitoring platform. |
|
Okta |
United States |
Multifactor authentication/Identity Provider |
|
Palo Alto Networks |
United States |
Network firewall and endpoint security |
|
Salesforce |
United States |
Customer Relationship Management System |
|
Slack |
United States |
Alert and messaging platform |
|
TalkDesk, Inc. |
United States |
Enterprise cloud contact center |
MobileIron Subprocessors
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon AWS |
United States, Germany, Ireland, Japan, Australia |
Infrastructure and data hosting, CDN, Operations |
|
Answer Connect* |
United States |
24x7 Support overflow call answering service |
|
Apple Inc.* |
United States |
Push notification service for Apple devices |
|
ASM Technologies Limited |
India |
Technical support services |
|
Benison |
United States |
Engineering and Support services |
|
Clickatell* |
United States |
Online messaging service provider for device users with non-US phone numbers |
|
Cogniance, Inc. |
Ukraine |
Technical support services |
|
Coveo Solutions Inc. |
United States |
Support Community intelligent search tool |
|
Critical Start |
United States |
24/7 managed detection and response provider |
|
Docebo, Inc.* |
United States |
Customer and partner learning management system |
|
Domo, Inc. |
United States |
Product analytics, insights, and reporting |
|
EPAM Systems, Inc. |
Belarus |
Technical support services |
|
Gainsight, Inc. |
United States |
Product business intelligence and email communications to administrators |
|
Google LLC* |
United States |
Push notification service for Android devices |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Mixpanel, Inc.* |
United States |
Product analytics for Mobile Iron apps |
|
NetNumber Inc. |
Netherlands, United States |
Carrier and country lookup |
|
Persistent Systems Limited |
India |
Provides technical support services |
|
Salesforce |
United States |
Customer Relationship Management System |
|
SendGrid, Inc. |
United States |
Email relay service |
|
Splunk |
United States |
Logging used for trouble shooting |
|
Star Global Consulting, Inc. |
Ukraine |
Technical support services |
|
System 1* |
United States |
Map feature in the administrative and self-service portals |
|
TeamViewer |
Germany |
[email protected] integration. Provide remote access capabilities to the mobile device |
|
Verizon Communications |
United States |
Verizon's MapQuest uses location data to provide a map for features in the Admin and Self-Service Portals |
|
zAgile |
United States |
Connects Jira with Salesforce to help support teams |
|
Zimperium |
Australia, Germany, Japan, Singapore, United States |
Mobile Threat Defense administrative portal, escalated support |
*Optional
Pulse Secure Subprocessors
|
Name |
Location |
Description of Services |
|---|---|---|
|
Altran |
India |
Customer and technical support |
|
Benison |
India |
Engineering contractor services |
|
Critical Start |
United States |
24/7 managed detection and response provider |
|
Genesys |
United States |
Customer and Technical Support services/call center services |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Primeshare |
United States |
Secure file transfer |
|
Salesforce |
United States |
Customer Relationship Management System |
|
Tech Mahindra |
India, Philippines |
Customer and Technical Support services |
RiskSense Subprocessors
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon (AWS) |
Germany, India, United States |
Infrastructure and data hosting, CDN, Operations |
|
Critical Start |
United States |
24/7 managed detection and response provider |
|
CyberSecurityWorks Inc |
United States |
Vulnerability Management |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Salesforce |
United States |
Customer Relationship Management System |
Subsidiary Affiliates
|
Name |
Primary Operating Location |
|---|---|
|
Cherwell Software APAC Pty Ltd |
Australia |
|
Cherwell Software GmbH |
Germany |
|
Cherwell Software Limited UK |
United Kingdom |
|
Cherwell Software, LLC |
United States |
|
Ivanti Canada |
Canada |
|
Ivanti France SAS |
France |
|
Ivanti Germany GmbH |
Germany |
|
Ivanti Hong Kong Ltd |
Hong Kong |
|
Ivanti IT Israel |
Israel |
|
Ivanti International Ltd |
Ireland |
|
Ivanti Singapore PTE Limited |
Singapore |
|
Ivanti Software (Schweiz) AG |
Switzerland |
|
Ivanti Software Australia PTY Limited |
Australia |
|
Ivanti Software BV |
Netherlands |
|
Ivanti Software de Mexico |
Mexico |
|
Ivanti Software Engineering Romania |
Romania |
|
Ivanti Software Ireland Group Limited |
Ireland |
|
Ivanti Software KK |
Japan |
|
Ivanti Software Poland Sp. Z. o o |
Poland |
|
Ivanti Software Technology (Beijing) Co., Ltd |
China |
|
Ivanti Sweden AB |
Sweden |
|
Ivanti Technology India Pvt Ltd |
India |
|
Ivanti UK Limited |
United Kingdom |
|
MobileIron, Inc. |
United States |
|
MobileIron International, Inc. |
United States |
|
Pulse Secure GmbH |
Germany |
|
Pulse Secure KK |
Japan |
|
Pulse Secure LLC, Beijing |
China |
|
Pulse Secure Mobile Pte Ltd |
Singapore |
|
Pulse Secure UK Limited |
United Kingdom |
|
Pulse Secure, LLC |
United States |
|
RiskSense, Inc. |
United States |
Notice and Disclaimer
This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.
VERSION: April 30, 2022