The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).
Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.
Ivanti Subprocessors
| Name | Location | Function |
| Amazon AWS | Global | Operations and Service Maintenance Content Delivery Network (CDN) |
| AWAN | India | Operations and Service Maintenance Customer Technical Support |
| Citrix | Global | Operations and Service Maintenance |
| Cloudflare | United States | Operations and Service Maintenance |
| Coveo Software Corp | United States, Canada | Operations and Service Maintenance |
| Elastic Search | Global | Content Delivery Network (CDN) |
| Fortinet | Global | Operations and Service Maintenance |
| IDMWorks LLC | United States | Operations and Service Maintenance |
| KeyedIn Solutions | Global | Operations and Service Maintenance |
| Launch Darkly | Global | Operations and Service Maintenance |
| Microsoft | Global | Operations and Service Maintenance Content Delivery Network (CDN) Customer and Technical Support |
| MongoDB | Global | Content Delivery Network (CDN) |
| Qualys | United States | Operations and Service Maintenance |
| Rackspace | United States | Operations and Service Maintenance |
| Salesforce | United States | Operations and Service Maintenance Customer and Technical Support |
| SendGrid | Global | Operations and Service Maintenance |
| Sirius Computer Solutions, Inc. | United States, Canada | Operations and Service Maintenance |
| Site 24x7 | United States, | Operations and Service Maintenance |
| SpringCM | Global | Customer and Technical Support |
| Whitehat | United States | Operations and Service Maintenance |
| Zoom | Global | Customer and Technical Support |
If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:
| Name | Location | Function | Applicability |
| Cynerio | Global | Operations and Service Maintenance Customer and Technical Support Content Delivery Network (CDN) |
For users of Ivanti Neurons for Healthcare |
| Espressive | Global | Operations and Service Maintenance Customer and Technical Support Content Delivery Network (CDN) |
For users of Ivanti Neurons Digital Assistant |
| Virima | Global | Operations and Service Maintenance Customer and Technical Support Content Delivery Network (CDN) |
For users of Ivanti Neurons for Discovery – Service Mapping |
Cherwell Subprocessors
| Name | Location | Function |
| Amazon AWS | Global | Operations and Service Maintenance Content Delivery Network (CDN) |
| Beyond Trust | Global | Customer and Technical Support |
| Cloudflare, Inc. | Global | Operations and Service Maintenance |
| Cybage | Global | Operations and Service Maintenance Customer and Technical Support |
| ERD Software | Global | Operations and Service Maintenance |
| Hosted FTP | Global | Customer and Technical Support |
| iLand | United Kingdom | Content Delivery Network (CDN) |
| Microsoft | Global | Operations and Service Maintenance Content Delivery Network (CDN) |
| Palo Alto Networks | Global | Operations and Service Maintenance |
| Salesforce | United States | Operations and Service Maintenance Customer and Technical Support |
| Sumologic, Inc. | Global | Operations and Service Maintenance |
| TalkDesk, Inc. | Global | Operations and Service Maintenance |
MobileIron Subprocessors
| Name | Location | Function |
| Amazon AWS | Global | Operations and Service Maintenance Content Delivery Network (CDN) |
| Clickatell | United States | Content Delivery Network (CDN) |
| Cogniance | Ukraine | Customer and Technical Support |
| Microsoft | Global | Operations and Service Maintenance Content Delivery Network (CDN) Customer and Technical Support |
| NetNumber, Inc. | United States & Netherlands | Content Delivery Network (CDN) |
| Persistant Systems Limited | India | Customer and Technical Support |
| Salesforce | United States | Operations and Service Maintenance Customer and Technical Support |
| zAgile | United States | Customer and Technical Support |
| Zimperium | Global | Operations and Service Maintenance Customer and Technical Support |
Pulse Secure Subprocessors
| Name | Location | Function |
| Benison Technologies | Global | Customer and Technical Support |
| Genesys | United States | Customer and Technical Support |
| Microsoft | Global | Operations and Service Maintenance Content Delivery Network (CDN) Customer and Technical Support |
| Primeshare | Global | Customer and Technical Support |
| Salesforce | United States | Operations and Service Maintenance Customer and Technical Support |
| Tech Mahindra | India | Customer and Technical Support |
RiskSense Subprocessors
| Name | Location | Function |
| CyberSecurityWorks Inc | Global | Operations and Service Maintenance |
| Microsoft | Global | Operations and Service Maintenance Content Delivery Network (CDN) Customer and Technical Support |
| Salesforce | United States | Operations and Service Maintenance Customer and Technical Support |
Subsidiary Affiliates
| Name | Location |
| Cherwell Software APAC Pty Ltd | Australia |
| Cherwell Software GmbH | Germany |
| Cherwell Software Limited UK | United Kingdom |
| Cherwell Software, LLC | United States |
| Ivanti Canada | Canada |
| Ivanti France SAS | France |
| Ivanti Germany GmbH | Germany |
| Ivanti Hong Kong Ltd | Hong Kong |
| Ivanti IT Israel | Israel |
| Ivanti International Ltd | Ireland |
| Ivanti Singapore PTE Limited | Singapore |
| Ivanti Software (Schweiz) AG | Switzerland |
| Ivanti Software Australia PTY Limited | Australia |
| Ivanti Software BV | Netherlands |
| Ivanti Software De Mexico | Mexico |
| Ivanti Software Engineering Romania | Romania |
| Ivanti Software Ireland Group Limited | Ireland |
| Ivanti Software KK | Japan |
| Ivanti Software Poland Sp. Z. o o | Poland |
| Ivanti Software Technology (Beijing) Co., Ltd | China |
| Ivanti Sweden AB | Sweden |
| Ivanti Technology India Pvt Ltd | India |
| Ivanti UK Limited | United Kingdom |
| MobileIron, Inc. | United States |
| MobileIron International, Inc. | United States |
| Pulse Secure GmbH | Germany |
| Pulse Secure KK | Japan |
| Pulse Secure LLC, Beijing | China |
| Pulse Secure Mobile Pte Ltd | Singapore |
| Pulse Secure UK Limited | United Kingdom |
| Pulse Secure, LLC | United States |
| RiskSense, Inc. | United States |
Definitions
- Operations and Service Maintenance: These subcontractors assist with incident response, service operations, and troubleshooting problems.
- Customer and Technical Support: Assist in providing technical support to customers.
- Content Delivery Network (CDN): Provide infrastructure, operations and support for the CDN service
Notice and Disclaimer: This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.
VERSION: October 12, 2021