List of Subprocessors

The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

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Products or Services
Name
Address
Privacy contact
Location(s)
Purpose of Processing
Access
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, WA 98109-5210, USA
Australia, Alemania, Japón, Estados Unidos
Infrastructure and data hosting, CDN, Operations
Cherwell Service Management, Cherwell Asset Management
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, WA 98109-5210, USA
Estados Unidos
Infrastructure and data hosting, CDN, Operations
Endpoint Manager Mobile
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, WA 98109-5210, USA
Estados Unidos
Ivanti End Point Manager Mobile (Core) App Gateway, Dedicated Core
Endpoint Manager, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, WA 98109-5210, USA
Australia, Alemania, Japón, Singapur, Estados Unidos, Irlanda
Infrastructure and data hosting, CDN, Operations
Ivanti Neurons for Risk-Based Vulnerability Management, Ivanti Neurons for App Security Orchestration & Correlation, Ivanti Neurons for Vulnerability Knowledge Base
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, WA 98109-5210, USA
Alemania, India, Estados Unidos
Infrastructure and data hosting, CDN, Operations
Endpoint Manager, incapptic Connect, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Answer Connect
1033 SE Main St Portland, OR 97214, USA
Estados Unidos
This service is Optional. 24x7 Support overflow call answering service
Endpoint Manager, Ivanti Service Desk, Ivanti Neurons, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
AWAN InfoTech Private Limited
Anejas Towers, Fifth Floor, No: 4 & 5, Developed Plots, Industrial Estate, OMR, Perungudi, Chennai - 600096, Tamilnadu, India
India
24/7 Network Operation Center and Database Administrator
Connect Secure (VPN), Pulse Policy Secure
Benison Tech USA, Inc
2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA
India
Engineering contractor services
All
Citrix Systems, Inc
15 Network Drive, Burlington, MA 01803, USA
Estados Unidos
Secure file transfer
Ivanti Neurons for MDM, Endpoint Manager Mobile
Clickatell, Inc.
900 Island Dr UNIT 202, Redwood City, CA 94065, USA
Estados Unidos
This service is Optional. Online messaging service provider for device users with non-US phone numbers
All
Cloudflare, Inc
101 Townsend St, San Francisco, CA 94107, USA
Estados Unidos
Web monitoring, WAF, Denial of Service protection, and CDN provider
Data Center Discovery
Cloudsphere
425 Tasso Street, Palo Alto, CA 94301, USA
Estados Unidos
On premise agentless Data Center Discovery service
All
Coveo Solutions, Inc.
620 Davis Street, San Francisco, CA 94111, USA
Estados Unidos
Support Community intelligent search tool
All
Critical Start, Inc.
6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA
Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected]
Estados Unidos
24/7 managed detection and response provider
Endpoint Manager, Cherwell Service Management, Cherwell Asset Management
Crowdstrike, Inc.
150 Mathilda Place, Sunnyvale, CA 94068, USA
Estados Unidos
Endpoint and Cloud Workload Protection.
Ivanti Neurons for Healthcare
Cynerio, Inc.
The Yard,, 157 Columbus Ave., New York, NY 10023, USA
Estados Unidos
IoT platform for Ivanti Neurons for Healthcare, escalated support.  
Ivanti Neurons for MDM
Elastic Search, Inc
800 West El Camino Real Suite 350, Mountain View, CA 94040, USA
[email protected], Attn: Privacy Team, 800 W. El Camino Real, Suite 350, Mountain View, CA 94040 USA
Estados Unidos
Data hosting for Neurons for MDM
Ivanti Neurons Digital Assistant
Espressive, Inc.
5201 Great America Parkway, Suite 110 Santa Clara, CA 95054, USA
Estados Unidos
Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant
Ivanti Neurons
Full Story, Inc.
120 Ottley Dr. NE , Atlanta, GA 30324, USA
Estados Unidos
Website analytics
All
inContact, Inc.
75 W Towne Ridge Pkwy, , Sandy, UT 84070, USA
Estados Unidos
Phone management and support
Ivanti Neurons for Zero Trust Access
Lookout, Inc.
3 Center Plaza, Suite 330, Boston, MA 02108, USA
Canadá, Estados Unidos, Irlanda
Integrated Cloud Access Security Broker and Secure Web Gateway for Ivanti Neurons for Zero Trust Access, escalated support services
Mobile Threat Defense for N-MDM
Lookout, Inc.
3 Center Plaza, Suite 330, Boston, MA 02108, USA
Canadá, Alemania, India, Japón, Singapur, Estados Unidos, Irlanda
Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support
incapptic Connect
Macstadium
3525 Piedmont Rd NE Building 7, Suite 700, Atlanta, GA 30305, USA
Irlanda
Infrastructure as a Service provider for Incapptic Connect
Ivanti Neurons for MDM, Endpoint Manager Mobile
MapQuest Holdings LLC
4235 Redwood Ave., Marina Del Rey, CA 90066, USA
Estados Unidos
Map Quest feature in the administrative and self-service portals
All
Microsoft
One Microsoft Way, Redmond, WA 98052, USA
Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA
Estados Unidos
Microsoft suite of applications and services within the organization
Cherwell Service Management, Cherwell Asset Management
Microsoft Azure
One Microsoft Way, Redmond , Washington 98052, USA
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA
Australia, Canadá, Países Bajos, Reino Unido, Estados Unidos
Infrastructure and data hosting, CDN, Operations
Endpoint Manager, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Microsoft Azure
One Microsoft Way, Redmond , Washington 98052, USA
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA
Australia, Alemania, Japón, Singapur, Estados Unidos, Irlanda
Infrastructure and data hosting, CDN, Operations
Ivanti Neurons
Microsoft Azure
One Microsoft Way, Redmond , Washington 98052, USA
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA
Australia, Canadá, Alemania, Reino Unido, Estados Unidos
Infrastructure and data hosting, CDN, Operations
Ivanti Neurons for Zero Trust Access, Ivanti Neurons for Secure Access
Microsoft Azure
One Microsoft Way, Redmond , Washington 98052, USA
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington 98052, USA
Canadá, Países Bajos, Singapur, Emiratos Árabes Unidos, Estados Unidos
Infrastructure and data hosting, CDN, Operations
Web@Work for iOS, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS
Mixpanel, Inc.
One Front Street, 28th Floor, San Francisco, CA 94111, USA
[email protected], Mixpanel, Inc. One Front Street, 28th Floor San Francisco, CA 94111 USA
Estados Unidos
Product analytics for Mobileiron apps
Ivanti Neurons
MongoDB Limited
1633 Broadway, 38th Floor, New York, NY 10019, USA
Estados Unidos, Irlanda
Storage of environment configuration, engine data, and audit logs
Endpoint Manager Mobile
NetNumber Inc.
650 Suffolk Street, Suite 307, Lowell, MA 01854, USA
Países Bajos, Estados Unidos
Carrier and country lookup
Access
New Relic, Inc.
188 Spear St, San Francisco, CA 94105, USA
Estados Unidos
Logging, infrastructure monitoring & application monitoring
Cherwell Service Management, Cherwell Asset Management
New Relic, Inc.
188 Spear St, San Francisco, CA 94105, USA
Estados Unidos
Logging, infrastructure monitoring & application monitoring
Connect Secure (VPN), Ivanti NAC, Ivanti Neurons for Zero Trust Access, Ivanti Neurons for Secure Access
New Relic, Inc.
188 Spear St, San Francisco, CA 94105, USA
Estados Unidos
Logging
Endpoint Manager, incapptic Connect, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Endpoint Manager Mobile
New Relic, Inc.
188 Spear St, San Francisco, CA 94105, USA
Estados Unidos
Logging, Infrastructure monitoring & application monitoring
Ivanti Neurons
New Relic, Inc.
188 Spear St, San Francisco, CA 94105, USA
Estados Unidos
Infrastructure monitoring platform & Logging
Cherwell Service Management, Cherwell Asset Management
Palo Alto Networks, Inc.
3000 Tannery Way, Santa Clara, CA 95054, USA
Estados Unidos
Network firewall and endpoint security
Endpoint Manager, incapptic Connect, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Persistent Systems Limited
402 Senapati Bapat Road, Pune 411016, India
India
Provides technical support services
GoldMine, Endpoint Security, Ivanti Neurons for ITSM, Xtraction, Desktop and Server Management, Device Control, Automation, Workspace Control, Password Director
Persistent Systems Limited
402 Senapati Bapat Road, Pune 411016, India
India
Provides technical support services
Ivanti Neurons
Qualys, Inc.
919 E Hillsdale Blvd, 4th Floor Foster City, CA 94404, USA
Qualys Privacy Administrator: 919 E. Hillsdale Blvd., 4th Floor, Foster City, CA 94404, USA [email protected]
Estados Unidos
Vulnerability Management
Ivanti Neurons for ITSM, Ivanti Neurons for ITAM, Ivanti Neurons, Access, Ivanti Neurons for MDM, Endpoint Manager Mobile
R. Software, Inc. DBA RapidAPI
2 Shaw Alley, San Francisco, CA 94105, USA
Estados Unidos
This service is Optional. API Proxy that is used only when utilizing third party customer/partner integrations   
Ivanti Neurons for ITSM
Rackspace US, Inc.
206 E. 9th Street, Suite 1300 , Austin, TX 78701, USA
Estados Unidos
This service is Optional. Outbound email relay service
All
Salesforce.com, Inc
One Market Street, San Francisco, CA 94105, USA
Estados Unidos
Customer Relationship Management System
Ivanti Neurons for Risk-Based Vulnerability Management, Ivanti Neurons for App Security Orchestration & Correlation, Ivanti Neurons for Vulnerability Knowledge Base
Securin, Inc.
2440 Louisiana Blvd NE Suite560, Albuquerque, New Mexico, 87110, USA
Privacy Officer 2440 Louisiana Blvd NE Suite 560  Albuquerque, NM 87110, USA [email protected]
Estados Unidos
Vulnerability Management
Endpoint Manager, incapptic Connect, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Splunk, Inc.
270 Brannan Street, San Francisco, CA 94107, USA
[email protected], Splunk Inc. Office of the Data Protection Officer, 270 Brannan Street, San Francisco, CA 94107, USA
Estados Unidos
Logging used for trouble shooting
Help@Work
TeamViewer Germany GmbH
Bahnhofsplatz 2 73033 Göppingen, Alemania
[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany
Alemania
Help@Work integration. Provide remote access capabilities to the mobile device
Ivanti Neurons for Discovery
Virima, Inc.
1155 Mount Vernon Hwy Ste 800, Atlanta, GA 30338, USA
Estados Unidos
Ivanti Neurons for Discovery Service Mapping, escalated support  
Ivanti Neurons for ITSM, Ivanti Neurons for ITAM, Ivanti Neurons for Facilities, Ivanti Neurons for HR, Ivanti Neurons for GRC, Ivanti Neurons for PPM
Workato, Inc.
215 Castro Street, Suite 300, Mountain View, CA 94041, USA
Estados Unidos
iPaaS platform for Ivanti Neurons for ITSM, ITAM and Line of Business
Mobile Threat Defense for N-MDM
Zimperium, Inc.
4055 Valley View, Dallas, TX 75244, USA
Australia, Alemania, Japón, Singapur, Estados Unidos
Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support
All
Cherwell Software APAC Pty Ltd
New South Wales, Australia
Asia y el Pacífico
Operations, maintenance and support
All
Cherwell Software, LLC
Utah, USA
Estados Unidos
Operations, maintenance and support
All
IT Ivanti Israel Ltd
Ramat Gan, Israel
Israel
Operations, maintenance and support
All
Ivanti Australia PTY Limited
Sydney, Australia
Australia
Operations, maintenance and support
All
Ivanti Comercio de Software Brasil Ltda
Sao Paulo , Brazil
Brasil
Operations, maintenance and support
All
Ivanti Foreign Branches, Inc.
Utah, USA
Estados Unidos
Operations, maintenance and support
All
Ivanti France SAS
Paris, France
Francia
Operations, maintenance and support
All
Ivanti Germany GmbH
Frankfurt am Main, Germany
Alemania
Operations, maintenance and support
All
Ivanti Hong Kong Limited
Wanchai, Hong Kong
Hong Kong
Operations, maintenance and support
All
Ivanti International Limited
Dublin, Ireland
Irlanda
Operations, maintenance and support
All
Ivanti Singapore PTE Limited
Singapore, Singapore
Singapur
Operations, maintenance and support
All
Ivanti Software (Schweiz) AG
Zurich, Suiza
Suiza
Operations, maintenance and support
All
Ivanti Software BV
Hertogenbosch, Netherlands
Países Bajos
Operations, maintenance and support
All
Ivanti Software Canada, Inc
Vancouver, Canada
Canadá
Operations, maintenance and support
All
Ivanti Software de Mexico, S. de R.L. de C.V.
Mexico City, Mexico
México
Operations, maintenance and support
All
Ivanti Software Engineering Romania S.R.L.
Bucharest, Romania
Rumania
Operations, maintenance and support
All
Ivanti Software Ireland Group Limited
Dublin, Ireland
Irlanda
Operations, maintenance and support
All
Ivanti Software KK
Tokyo, Japan
Japón
Operations, maintenance and support
All
Ivanti Software Technology (Beijing) Co., Ltd
Beijing, China
China
Operations, maintenance and support
All
Ivanti Sweden AB
Stockholm, Sweden
Suecia
Operations, maintenance and support
All
Ivanti Technology India Pvt Ltd
Hyderabad, India
India
Operations, maintenance and support
All
Ivanti UK Limited
London, United Kingdom
Reino Unido
Operations, maintenance and support
All
Pulse Secure GmbH
Munich, Germany
Alemania
Operations, maintenance and support
All
Pulse Secure UK Limited
Doncaster, United Kingdom
Reino Unido
Operations, maintenance and support
All
Pulse Secure, LLC
Utah, USA
Estados Unidos
Operations, maintenance and support
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This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: April 16, 2024