The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).
Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.
Ivanti Subprocessors
On premise Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Citrix Systems, Inc |
United States |
Secure file transfer solution for on-premise product support |
|
Cloudsphere |
United States |
On premise agentless data center discovery service |
|
inContact, Inc. |
United States |
Phone management and support |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Salesforce.com, Inc |
United States |
Customer Relationship Management System |
Hosted Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon Web Services, Inc. |
Australia, Ireland, United Kingdom, United States |
Infrastructure and data hosting, CDN, Operations |
|
AWAN InfoTech Private Limited |
India |
24/7 Network Operation Centre and Database Administrator |
|
Azure |
Australia, Canada, Germany, United Kingdom, United States |
Infrastructure and data hosting, CDN, Operations |
|
Cloudflare, Inc |
United States |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Coveo Software Corp |
Canada, United States |
Support Community intelligent search tool |
|
Critical Start, Inc. |
United States |
24/7 managed detection and response provider |
|
Crowdstrike, Inc. |
United States |
Endpoint and Cloud Workload Protection. |
|
Datadog, Inc. |
United States |
Application Analytics |
|
ElasticSearch, Inc. |
United States |
Monitoring Tool |
|
Full Story, Inc. |
United States |
Website analytics |
|
Google, Inc. |
United States |
Google Analytics: Traffic analytics to the Ivanti Cloud tenant websites |
|
inContact, Inc. |
United States |
Phone management and support |
|
KeyedIn Solutions, Inc. |
United States |
Operations and Service Maintenance |
|
Catamorphic, Co DBA LaunchDarkly |
United States |
Product feature flag mechanism |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
MongoDB Limited |
Ireland, United States |
Storage of environment configuration, engine data, and audit logs |
|
New Relic, Inc. |
United States |
Infrastructure monitoring platform |
|
Qualys, Inc. |
United States |
Vulnerability Management |
|
Rackspace US, Inc.* |
United States |
Outbound email relay service |
|
R. Software, Inc. DBA RapidAPI* |
United States |
API Proxy that is used only when utilizing third party customer/partner integrations |
|
Salesforce.com, Inc |
United States |
Customer Relationship Management System |
|
SendGrid, Inc.* |
United States |
Email Relay service |
|
UserVoice, Inc. |
United States |
Product suggestion/enhancement portal |
|
Whitehat Security, Inc. |
United States |
Vulnerability scanning tool for Dev environments |
|
Zoom Video |
United States |
Customer and Technical Support call |
*Optional
If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:
|
Name |
Location |
Description of Services |
|---|---|---|
|
Cynerio, Inc. |
United States |
IoT platform for Ivanti Neurons for Healthcare, escalated support. |
|
Espressive, Inc. |
United States |
Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant |
|
Virima, Inc. |
United States |
Ivanti Neurons for Discovery Service Mapping, escalated support |
Cherwell Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Beyond Trust Software, Inc. |
United States |
Remote support, session security |
|
Hosted FTP |
United States |
Secure file transfer used for support cases |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Salesforce |
United States |
Customer Relationship Management System |
Hosted Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon Web Services, Inc. |
Canada, United States |
Infrastructure and data hosting, CDN, Operations |
|
Azure |
Australia, Netherlands, United Kingdom, United States |
Infrastructure and data hosting, CDN, Operations |
|
Atlassian, Inc. |
United States |
Multiple services, including status page, wiki |
|
Beyond Trust Software, Inc. |
United States |
Remote support, session security |
|
Cloudflare, Inc. |
United States |
Web monitoring, WAF, Denial of Service protection, and CDN provider |
|
Critical Start, Inc. |
United States |
24/7 managed detection and response provider |
|
CrowdStrike, Inc. |
United States |
Endpoint and Cloud Workload Protection |
|
Cybage Software Pvt Ltd |
India |
Hosted system support for Cherwell Service Management and Cherwell Asset Management |
|
Hosted FTP |
United States |
Secure file transfer used for support cases |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
LogicMonitor, Inc. |
United States |
Monitoring platform for servers and networking equipment, cloud resources, storage systems, etc. |
|
New Relic, Inc. |
United States |
Infrastructure monitoring platform. |
|
Okta, Inc. |
United States |
Multifactor authentication/Identity Provider |
|
Palo Alto Networks, Inc. |
United States |
Network firewall and endpoint security |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
|
TalkDesk, Inc. |
United States |
Enterprise cloud contact center |
MobileIron Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon AWS |
United States |
Core App Gateway |
|
Answer Connect* |
United States |
24x7 Support overflow call answering service |
|
Apple Inc.* |
United States |
Push notification service for Apple devices |
|
ASM Technologies Limited |
India |
Technical support services |
|
Benison Tech USA, Inc. |
United States |
Engineering and Support services |
|
Clickatell, Inc.* |
United States |
Online messaging service provider for device users with non-US phone numbers |
|
Digital Realty |
United States |
Data Centre for Core App Gateway |
|
Google LLC* |
United States |
Push notification service for Android devices |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
NetNumber Inc. |
Netherlands, United States |
Carrier and country lookup |
|
Persistent Systems Limited |
India |
Provides technical support services |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
|
Star Global Consulting, Inc. |
Ukraine |
Technical support services |
*Optional
Hosted Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon Web Services, Inc. |
United States, Germany, Ireland, Japan, Australia, Singapore |
Infrastructure and data hosting, CDN, Operations |
|
Answer Connect* |
United States |
24x7 Support overflow call answering service |
|
Apple Inc.* |
United States |
Push notification service for Apple devices |
|
ASM Technologies Limited |
India |
Technical support services |
|
Benison Tech USA, Inc |
United States |
Engineering and Support services |
|
Clickatell, Inc.* |
United States |
Online messaging service provider for device users with non-US phone numbers |
|
Coveo Solutions, Inc. |
United States |
Support Community intelligent search tool |
|
Critical Start, Inc. |
United States |
24/7 managed detection and response provider |
|
Docebo, Inc.* |
United States |
Customer and partner learning management system |
|
Domo, Inc. |
United States |
Product analytics, insights, and reporting |
|
Gainsight, Inc. |
United States |
Product business intelligence and email communications to administrators |
|
Google LLC* |
United States |
Push notification service for Android devices |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Mixpanel, Inc.* |
United States |
Product analytics for Mobile Iron apps |
|
Persistent Systems Limited |
India |
Provides technical support services |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
|
SendGrid, Inc. |
United States |
Email relay service |
|
Splunk, Inc. |
United States |
Logging used for trouble shooting |
|
Star Global Consulting, Inc. |
Ukraine |
Technical support services |
|
System 1 LLC* |
United States |
Map Quest feature in the administrative and self-service portals |
|
TeamViewer Germany GmbH |
Germany |
[email protected] integration. Provide remote access capabilities to the mobile device |
|
zAgile Inc. |
United States |
Connects Jira with Salesforce to help support teams |
|
Zimperium, Inc. |
Australia, Germany, Japan, Singapore, United States |
Mobile Threat Defense administrative portal, escalated support |
*Optional
Pulse Secure Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Genesys Cloud Services, Inc. |
United States |
Customer and Technical Support services/call center services |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Primeshare |
United States |
Secure file transfer |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
|
Tech Mahindra Limited |
India, Philippines |
Customer and Technical Support services |
Hosted Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon Web Services, Inc. |
Germany, India, United States |
Infrastructure and data hosting, CDN, Operations |
|
Azure |
Netherlands, India, Singapore, United States |
Infrastructure and data hosting, CDN, Operations |
|
Benison Tech USA, Inc. |
India |
Engineering contractor services |
|
Critical Start, Inc. |
United States |
24/7 managed detection and response provider |
|
Genesys Cloud Services, Inc. |
United States |
Customer and Technical Support services/call center services |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Primeshare |
United States |
Secure file transfer |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
|
Tech Mahindra Limited |
India, Philippines |
Customer and Technical Support services |
RiskSense Subprocessors
On-premise Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
Hosted Products and Solutions
|
Name |
Location |
Description of Services |
|---|---|---|
|
Amazon Web Services, Inc. |
Germany,India, |
Infrastructure and data hosting, CDN, Operations |
|
Critical Start, Inc. |
United States |
24/7 managed detection and response provider |
|
CyberSecurity Works, Inc. |
United States |
Vulnerability Management |
|
Microsoft |
United States |
Microsoft Office 365 suite of applications and services within the organization |
|
Salesforce.com, Inc. |
United States |
Customer Relationship Management System |
Subsidiary Affiliates
|
Name |
Primary Operating Location |
|---|---|
|
Cherwell Software APAC Pty Ltd |
Australia |
|
Cherwell Software GmbH |
Germany |
|
Cherwell Software Limited UK |
United Kingdom |
|
Cherwell Software, LLC |
United States |
|
Ivanti Software Canada, Inc |
Canada |
|
Ivanti France SAS |
France |
|
Ivanti Germany GmbH |
Germany |
|
Ivanti Hong Kong Ltd |
Hong Kong |
|
IT Ivanti Israel Ltd |
Israel |
|
Ivanti International Ltd |
Ireland |
|
Ivanti Singapore PTE Limited |
Singapore |
|
Ivanti Software (Schweiz) AG |
Switzerland |
|
Ivanti Australia PTY Limited |
Australia |
|
Ivanti Software BV |
Netherlands |
|
Ivanti Software de Mexico, S. de R.L. de C.V. |
Mexico |
|
Ivanti Software Engineering Romania S.R.L. |
Romania |
|
Ivanti Software Ireland Group Limited |
Ireland |
|
Ivanti Software KK |
Japan |
|
Ivanti Software Poland Sp. Z. o o |
Poland |
|
Ivanti Software Technology (Beijing) Co., Ltd |
China |
|
Ivanti Sweden AB |
Sweden |
|
Ivanti Technology India Pvt Ltd |
India |
|
Ivanti UK Limited |
United Kingdom |
|
Ivanti Foreign Branches, Inc. |
United States |
|
Pulse Secure GmbH |
Germany |
|
Pulse Secure Mobile Pte Ltd |
Singapore |
|
Pulse Secure UK Limited |
United Kingdom |
|
Pulse Secure, LLC |
United States |
Notice and Disclaimer
This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.
VERSION: October 12, 2022