List of Subprocessors

The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.

Ivanti Subprocessors

On premise Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Citrix Systems, Inc

United States

[email protected]

15 Network Drive, Burlington, MA 01803, USA

Secure file transfer

Cloudsphere

United States

privacy
@CloudSphere.com

425 Tasso Street, Palo Alto, CA 94301, USA

On premise agentless data center discovery service

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software

inContact, Inc.

United States

[email protected]

75 W Towne Ridge Pkwy, Sandy, UT 84070, USA

Phone management and support

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way, Redmond Washington, 98052, USA

Microsoft suite of applications and services within the organization

Salesforce.com, Inc

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

Hosted Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Aha! Labs Inc

United States

[email protected]

122 W 26th St Fl 8, New York City, New York, 10001, USA

Product suggestion/enhancement portal

AWAN InfoTech Private Limited

India

privacy
@awaninfotech.com

Anejas Towers, Fifth Floor, No: 4 & 5, Developed Plots, Industrial Estate, OMR, Perungudi, Chennai - 600096, Tamilnadu. India

24/7 Network Operation Center and Database Administrator

Citrix Systems, Inc

United States

[email protected]

15 Network Drive, Burlington, MA 01803, USA

Secure file transfer

Cloudflare, Inc

United States

[email protected] privacyquestions
@cloudflare.com

101 Townsend St., San Francisco, CA 94107, USA

Web monitoring, WAF, Denial of Service protection, and CDN provider

Coveo Software Corp

Canada, United States

coveoprivacy
@coveo.com

620 Davis Street, San Francisco, CA 94111, USA

Support Community intelligent search tool

Critical Start, Inc.

United States

Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected]

6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA

24/7 managed detection and response provider

Crowdstrike, Inc.

United States

[email protected]

150 Mathilda Place, Sunnyvale, CA 94068, USA

Endpoint and Cloud Workload Protection.

Cynerio, Inc.

United States

[email protected]

The Yard, 157 Columbus Ave., New York, NY 10023, USA

IoT platform for Ivanti Neurons for Healthcare, escalated support.  

Docebo Inc. United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software

Espressive, Inc.

United States

[email protected]

5201 Great America Parkway, Suite 110 Santa Clara, CA 95054, USA

Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant

Full Story, Inc.

United States

[email protected]

120 Ottley Dr. NE , Atlanta, GA 30324, USA

Website analytics

inContact, Inc.

United States

[email protected]

75 W Towne Ridge Pkwy, Sandy, UT 84070, USA

Phone management and support

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Microsoft Azure

Australia, Canada, Germany, United Kingdom, United States

Microsoft Enterprise Service Privacy Microsoft Corporation

One Microsoft Way, Redmond Washington, 98052, USA

Infrastructure and data hosting, CDN, Operations

MongoDB Limited

Ireland, United States

[email protected]

1633 Broadway, 38th Floor, New York, NY 10019, USA

Storage of environment configuration, engine data, and audit logs

New Relic, Inc.

United States

[email protected]

188 Spear St , San Francisco, CA 94105, USA

Infrastructure monitoring platform

Persistent Systems Limited

India

privacyofficer
@persistent.com

402 Senapati Bapat Road, Pune 411016, India

Provides technical support services

Qualys, Inc.

United States

Qualys Privacy Administrator

[email protected]

919 E Hillsdale Blvd, 4th Floor Foster City, CA 94404, USA

Vulnerability Management

Rackspace US, Inc.*

United States

[email protected]

206 E. 9th Street, Suite 1300 Austin, TX 78701, USA

Outbound email relay service

R. Software, Inc. DBA RapidAPI*

United States

[email protected]

2 Shaw Alley, San Francisco, CA 94105, USA

API Proxy that is used only when utilizing third party customer/partner integrations   

Salesforce.com, Inc

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

SendGrid, Inc.*

United States

[email protected]

375 Beale St #300 San Francisco, CA 94105, USA

Email Relay service

Virima, Inc.

United States

[email protected]

1155 Mount Vernon Hwy Ste 800, Atlanta, GA 30338, USA

Ivanti Neurons for Discovery Service Mapping, escalated support  

Workato, Inc.

United States, Singapore, Germany

[email protected]

215 Castro Street, Suite 300, Mountain View, CA 94041, USA

iPaaS platform for Ivanti Neurons for ITSM, ITAM and Lines of Business

*Optional

Cherwell Subprocessors

On-premise Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Citrix Systems, Inc

United States

[email protected]

15 Network Drive, Burlington, MA 01803, USA

Secure file transfer

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software
inContact, Inc.

United States

[email protected]

75 W Towne Ridge Pkwy, Sandy, UT 84070, USA

Phone management and support

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Salesforce.com, Inc

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

Hosted Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Amazon Web Services, Inc.

United States

[email protected]

410 Terry Avenue North Seattle, WA 98109-5210, USA

Infrastructure and data hosting, CDN, Operations

Atlassian, Inc.

United States

[email protected]

350 Bush Street Floor 13, San Francisco, CA 94104 USA

Multiple services, including status page, wiki

Citrix Systems, Inc

United States

[email protected]

15 Network Drive, Burlington, MA 01803, USA

Secure file transfer

Cloudflare, Inc.

United States

[email protected], privacyquestions
@cloudflare.com

101 Townsend St, San Francisco, CA 94107, USA

Web monitoring, WAF, Denial of Service protection, and CDN provider

Critical Start, Inc.

United States

Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected]

6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA

24/7 managed detection and response provider

CrowdStrike, Inc.

United States

[email protected]

15440 Laguna Canyon Road #250, Irvine, CA 92618, USA

Endpoint and Cloud Workload Protection

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software
inContact, Inc.

United States

[email protected]

75 W Towne Ridge Pkwy, Sandy, UT 84070, USA

Phone management and support

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Microsoft Azure

Australia, Canada, Netherlands, United Kingdom, United States

Microsoft Enterprise Service Privacy, Microsoft Corporation

One Microsoft Way, Redmond Washington 98052, USA

Infrastructure and data hosting, CDN, Operations

New Relic, Inc.

United States

[email protected]

188 Spear St, Suite 1200, San Francisco, CA 94105, USA

Infrastructure monitoring platform.

Palo Alto Networks, Inc.

United States

privacy
@paloaltonetworks.com

3000 Tannery Way, Santa Clara, CA 95054, USA

Network firewall and endpoint security

Salesforce.com, Inc.

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

MobileIron Subprocessors

On-premise Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Amazon AWS

United States

[email protected]

410 Terry Avenue North Seattle, WA 98109-5210, USA

Ivanti End Point Manager Mobile (Core) App Gateway, Dedicated Core

Answer Connect*

United States

privacy
@answerconnect.com

1033 SE Main St Portland, OR 97214, USA

24x7 Support overflow call answering service

Benison Tech USA, Inc.

United States

info
@benisontech.com

2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA

Engineering and Support services

Clickatell, Inc.*

United States

dataprotection
@clickatell.com

900 Island Dr UNIT 202, Redwood City, CA 94065, USA

Online messaging service provider for device users with non-US phone numbers

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software

Lookout, Inc.

Canada, India, Ireland, Germany, Japan, Singapore, United States

[email protected]

3 Center Plaza,
Suite 330, Boston,
MA 02108, USA

Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way, Redmond Washington, 98052, USA

Microsoft suite of applications and services within the organization

NetNumber Inc.

Netherlands, United States

dataprivacy
@netnumber.com

650 Suffolk Street, Suite 307, Lowell, MA 01854, USA

Carrier and country lookup

New Relic

United States

privacy
@newrelic.com

188 Spear St, San Francisco, CA 94105, USA

Logging

Persistent Systems Limited

India

privacyofficer
@persistent.com

402 Senapati Bapat Road, Pune 411016, India

Provides technical support services

Salesforce.com, Inc.

United States

privacy
@salesforce.com

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

SendGrid, Inc.

United States

[email protected]

375 Beale St #300, San Francisco, CA 94105, USA

Email relay service

TeamViewer Germany GmbH

Germany

[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO

Bahnhofsplatz 2 73033 Göppingen, Germany

Help@Work integration. Provide remote access capabilities to the mobile device

Zimperium, Inc.

Australia, Germany, Japan, Singapore, United States

privacy
@zimperium.com

4055 Valley View, Dallas, TX 75244, USA

Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support.

*Optional

Hosted Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Amazon Web Services, Inc.

United States, Germany, Ireland, Japan, Australia, Singapore

[email protected]

410 Terry Avenue North Seattle, WA 98109-5210, USA

Infrastructure and data hosting, CDN, Operations

Answer Connect*

United States

privacy
@answerconnect.com

1033 SE Main St Portland, OR 97214, USA

24x7 Support overflow call answering service

Benison Tech USA, Inc

United States

[email protected]

2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA

Engineering and Support services

Clickatell, Inc.*

United States

dataprotection
@clickatell.com

900 Island Dr UNIT 202, Redwood City, CA 94065, USA

Online messaging service provider for device users with non-US phone numbers

Cloudflare, Inc

United States

[email protected] privacyquestions
@cloudflare.com

101 Townsend St., San Francisco, CA 94107, USA

Web monitoring, WAF, Denial of Service protection, and CDN provider

Confluent, Inc.

United States [email protected] 899 West Evelyn Ave,
Mountain View
CA 94041
USA
Facilitates Neurons for outgoing MDM messaging, data replication and logging.

Coveo Solutions, Inc.

United States

coveoprivacy
@coveo.com

620 Davis Street San Francisco, CA 94111, USA

Support Community intelligent search tool

Critical Start, Inc.

United States

Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected]

6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA

24/7 managed detection and response provider

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software
ElasticSearch, Inc.

United States

[email protected], Attn: Privacy Team, 800 W. El Camino Real, Suite 350, Mountain View, CA 94040, USA

800 West El Camino Real Suite 350, Mountain View, CA 94040, USA

Data hosting for Neurons for MDM

Lookout, Inc.

Canada, India, Ireland, Germany, Japan, Singapore, United States

[email protected]

3 Center Plaza,
Suite 330, Boston,
MA 02108, USA

Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support

MapQuest Holdings LLC

United States

[email protected]

4235 Redwood Ave., Marina Del Rey, CA 90066, USA

Map Quest feature in the administrative and self-service portals

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way, Redmond Washington, 98052, USA

Microsoft suite of applications and services within the organization.

Microsoft Azure

United States, Germany, Ireland, Japan, Australia, Singapore

Microsoft Enterprise Service Privacy, Microsoft Corporation

One Microsoft Way Redmond, Washington 98052 USA

Infrastructure and data hosting, CDN, Operations

Mixpanel, Inc.

United States

[email protected], Mixpanel, Inc. One Front Street, 28th Floor San Francisco, CA 94111 USA

One Front Street, 28th Floor, San Francisco, CA 94111, USA

Product analytics for Mobile Iron apps

New Relic

United States

[email protected]

188 Spear St, San Francisco, CA 94105, USA

Logging

Persistent Systems Limited

India

privacyofficer
@persistent.com

402 Senapati Bapat Road, Pune 411016, India

Provides technical support services

Salesforce.com, Inc.

United States

privacy
@salesforce.com

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

SendGrid, Inc.

United States

[email protected]

375 Beale St #300, San Francisco, CA 94105, USA

Email relay service

Splunk, Inc.

United States

[email protected], Splunk Inc. Office of the Data Protection Officer

270 Brannan Street, San Francisco, CA 94107, USA

Logging used for trouble shooting

TeamViewer Germany GmbH

Germany

[email protected] or TeamViewer Germany GmbH, for the confidential attention of the DPO

Bahnhofsplatz 2 73033 Göppingen, Germany

Help@Work integration. Provide remote access capabilities to the mobile device

Zimperium, Inc.

Australia, Germany, Japan, Singapore, United States

privacy
@zimperium.com

4055 Valley View, Dallas, TX 75244, USA

Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support.

*Optional

Pulse Secure Subprocessors

On-premise Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Citrix Systems, Inc

United States

[email protected]

15 Network Drive, Burlington, MA 01803, USA

Secure file transfer

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software
inContact, Inc.

United States

[email protected]

75 W Towne Ridge Pkwy, Sandy, UT 84070, USA

Phone management and support

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Salesforce.com, Inc.

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

Hosted Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Amazon Web Services, Inc.

Germany, India, United States

[email protected]

410 Terry Avenue North Seattle, WA 98109-5210, USA

Infrastructure and data hosting, CDN, Operations

Benison Tech USA, Inc.

India

[email protected]

2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, CA 94303, USA

Engineering contractor services

Citrix Systems, Inc

United States

[email protected]

15 Network Drive, Burlington, MA 01803, USA

Secure file transfer

Cloudflare, Inc

United States

[email protected] privacyquestions
@cloudflare.com

101 Townsend St., San Francisco, CA 94107, USA

Web monitoring, WAF, Denial of Service protection, and CDN provider

Critical Start, Inc.

United States

Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, [email protected]

6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA

24/7 managed detection and response provider

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software
inContact, Inc.

United States

[email protected]

75 W Towne Ridge Pkwy, Sandy, UT 84070, USA

Phone management and support

Lookout, Inc.

Canada, Ireland, United States

[email protected]

3 Center Plaza,
Suite 330, Boston,
MA 02108,
USA

Integrated Cloud Access Security Broker and Secure Web Gateway for Ivanti Neurons for Zero Trust Access, escalated support services

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Microsoft Azure

Canada, Netherlands, Singapore, United Arab Emirates, United States

Microsoft Enterprise Service Privacy, Microsoft Corporation

One Microsoft Way, Redmond Washington, 98052, USA

Infrastructure and data hosting, CDN, Operations

New Relic

United States

[email protected]

188 Spear St, San Francisco, CA 94105, USA

Logging

Salesforce.com, Inc.

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

RiskSense Subprocessors

On-premise Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Atlassian, Inc.

United States

[email protected]

350 Bush Street Floor 13 San Francisco, CA 94104, USA

Support ticketing system

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Salesforce.com, Inc.

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

Hosted Products and Solutions

Name

Location

Privacy Contact

Address

Description of Services

Amazon Web Services, Inc.

Germany, India,   United States

[email protected]

410 Terry Avenue North Seattle, WA 98109-5210, USA

Infrastructure and data hosting, CDN, Operations

Atlassian, Inc.

United States

[email protected]

350 Bush Street Floor 13 San Francisco, CA 94104, USA

Support ticketing system

Cloudflare, Inc

United States

[email protected] privacyquestions
@cloudflare.com

101 Townsend St., San Francisco, CA 94107, USA

Web monitoring, WAF, Denial of Service protection, and CDN provider

Critical Start, Inc.

United States

Data Privacy Officer Critical Start, Inc. 6851 Communications Parkway, Plano, TX 75024, USA [email protected]

6100 Tennyson Pkwy, Suite 200, Plano, Texas 75024, USA

24/7 managed detection and response provider

Docebo Inc.

United States [email protected] 600 N. Thomas Street, Suite A, Athens, GA 30601, USA Learning Management Software

Securin, Inc, Inc.

United States

Privacy Officer

[email protected]

2440 Louisiana Blvd NE Suite560, Albuquerque, New Mexico, 87110, USA

Vulnerability Management

Microsoft

United States

Microsoft Privacy, Microsoft Corporation

One Microsoft Way Redmond Washington, 98052 USA

Microsoft suite of applications and services within the organization

Salesforce.com, Inc.

United States

[email protected]

One Market Street, San Francisco, CA 94105, USA

Customer Relationship Management System

Subsidiary Affiliates

Name

Primary Operating Location

Address (City/Country)

 Privacy Contact

Cherwell Software APAC Pty Ltd

Australia

New South Wales,  Australia

[email protected]

Cherwell Software GmbH

Germany

Heidelberg, Germany

[email protected]

Cherwell Software, LLC

United States

Utah, USA

[email protected]

Ivanti Comercio de Software Brasil Ltda

Brazil

Sao Paulo Brazil

[email protected]

Ivanti Software Canada, Inc

Canada

Vancouver, Canada

[email protected]

Ivanti France SAS

France

Paris, France

[email protected]

Ivanti Germany GmbH

Germany

Frankfurt am Main, Germany

[email protected]

Ivanti Hong Kong Limited

Hong Kong

Wanchai, Hong Kong

[email protected]

IT Ivanti Israel Ltd

Israel

Ramat Gan, Israel

[email protected]

Ivanti International Limited

Ireland

Dublin, Ireland

[email protected]

Ivanti Singapore PTE Limited

Singapore

Singapore

[email protected]

Ivanti Software (Schweiz) AG

Switzerland

Zurich, Switzerland

[email protected]

Ivanti Australia PTY Limited

Australia

Sydney,  Australia

[email protected]

Ivanti Software BV

Netherlands

Hertogenbosch, Netherlands

[email protected]

Ivanti Software de Mexico, S. de R.L. de C.V.

Mexico

Mexico City, Mexico

[email protected]

Ivanti Software Engineering Romania S.R.L.

Romania

Bucharest, Romania

[email protected]

Ivanti Software Ireland Group Limited

Ireland

Dublin, Ireland

[email protected]

Ivanti Software KK

Japan

Tokyo, Japan

[email protected]

Ivanti Poland Sp. Z. o o

Poland

Warsaw,  Poland

[email protected]

Ivanti Software Technology (Beijing) Co., Ltd

China

Beijing, China

[email protected]

Ivanti Sweden AB

Sweden

Stockholm, Sweden

[email protected]

Ivanti Technology India Pvt Ltd

India

Hyderabad, India

[email protected]

Ivanti UK Limited

United Kingdom

London,  United Kingdom

[email protected]

Ivanti Foreign Branches, Inc.

United States

Utah, USA

[email protected]

Pulse Secure GmbH

Germany

Munich,  Germany

[email protected]

Pulse Secure UK Limited

United Kingdom

Doncaster, United Kingdom

[email protected]

Pulse Secure, LLC

United States

Utah, USA

[email protected]

Notice and Disclaimer

This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: March 14, 2024