The authoritative configuration record
Ivanti’s Configuration Management Database (CMDB) is the authoritative system of record for IT configuration data, capturing every configuration item (CI), relationship and service context across your environment and keeping it continuously synchronized with live discovery data.
Built on the Ivanti Neurons Platform, the CMDB defines what is real, what is trusted and what can be acted on. It gives your automation, your teams and your AI the relationship-rich context they need to act with confidence, not assumptions.
The CMDB is the cornerstone of ITIL practice, the foundational repository that change, incident and problem management, as well as service mapping, all depend on. When the configuration record is accurate, every downstream process runs on verified truth, leading to faster incident resolution, lower-risk change management and automation that acts with context.
Configuration data you can’t trust is configuration data you can’t use
Most organizations have a CMDB. Fewer have a CMDB that reflects their environment as it actually exists today. Configuration records drift, assets are discovered inconsistently and relationships go unmapped. The result is a system of record that no one quite trusts, and that forces every downstream process, from incident response to AI-driven automation, to operate on incomplete information.
Without governed configuration data, your ITSM processes rely on memory and guesswork, your automation acts without knowing what it might affect and your AI has no authoritative foundation from which to reason or act.
In the AI era, data authority is not a nice-to-have. It is the non-negotiable prerequisite for every autonomous operation your organization depends on.
Governed configuration data, continuously maintained
Ivant’s CMDB reflects the current, real-world state of your environment, not a snapshot from a previous quarter. Assets are reconciled and normalized automatically as they change, so your operational record stays accurate without manual intervention. This is not point-in-time scanning, but persistent awareness that keeps pace with your environment.
Beyond asset existence, Ivanti’s CMDB transforms that data into relationship intelligence, capturing application dependencies, network connections and business service relationships to show how infrastructure supports the applications and processes your organization depends on. The result is a connected, continuously updated view of your environment that reduces risk and keeps automation reliable.
CMDB features & capabilities
Continuous discovery and synchronization
Every CI, including hardware, software, services, documentation and the people and processes that support IT delivery, is continuously discovered, reconciled and normalized against your schema. The configuration record always reflects what actually exists, delivered without manual intervention.
Relationship and dependency mapping
Map the full dependency chain from infrastructure to application to business service. Ivanti’s CMDB gives you the relationship intelligence that minimizes risk in change management and decreases incident response time because you know what connects to what before you act.
Full-spectrum CI coverage
Every CI type in your environment is captured and governed, including hardware assets, software instances, cloud workloads, services, documentation and the organizational context, such as ownership, accountability and the people responsible for IT delivery.
ITIL process integration
Accurate CI data is surfaced at the point of need across change, incident, problem and service mapping, so every ITIL process runs on verified configuration truth. No more working from memory or guesswork for high-stakes decision-making.
Safe, context-aware automation
Automating without context creates risk. Ivanti’s CMDB provides the relationship and dependency context that makes automation safer, sequencing changes appropriately, identifying blast radius before action is taken and preventing failures that originate from incomplete operational awareness.
Service dependency visualization
Aggregate infrastructure, application and dependency data into end-to-end service views, so IT leaders can prioritize work by business impact rather than technical severity alone.
Change history and audit trail
Preserve a detailed change history for every CI so teams can identify drift, trace the origin of any issue and maintain the audit trail compliance demands.
CI governance and data stewardship
Assign CI ownership, data stewardship responsibilities and review workflows to keep your configuration record accurate, accountable and trusted. Governed data does not happen by accident, it requires clear accountability at every layer.
Open API ecosystem integration
Open APIs make CI data, relationships and service context available across your entire IT and security ecosystem, feeding your ITSM platform, SIEM/SOAR, AI agents and every automation layer that needs a trusted foundation.
AI-ready configuration context
Get the relationship-rich, continuously maintained context AI agents depend on to act with confidence. Ivanti’s Agentic AI framework operates on governed operational truth, not assumptions derived from stale or incomplete data. Your AI is only as trustworthy as the data it reasons from.
What changes when your configuration data is trustworthy
Accurate, relationship-rich configuration data changes how every downstream process performs. When the record is trusted, teams resolve incidents faster, change management carries less risk and automation can act without hand-holding.
- Faster incident resolution. Ivanti’s CMDB surfaces accurate CI data and relationship context at the moment it is needed, eliminating the troubleshooting delays that come from stale or contradictory configuration records.
- Safer change management. Knowing what depends on what before a change is made reduces risk, prevents unintended disruptions and gives change managers the confidence to act decisively.
- Trusted automation at scale. When automation operates on verified relationships and current configuration data, it can sequence changes, assess impact and execute safely, without requiring human oversight at every step.
- AI grounded in data authority. AI agents that reason from governed configuration data act predictably and reliably. Ivanti’s CMDB provides the institutional memory autonomous IT operations cannot be trusted without.
- Compliance confidence. A detailed, continuously maintained change history for every CI means your audit trail is always current — not reconstructed after the fact.