From Visibility to Automation: Logicalis' Autonomous Endpoint Management Journey

Logicalis Australia, Ivanti Customer and Partner of the Year, knows better than most that you can't secure what you can't see. To strengthen security operations and reduce manual effort, the global IT services provider implemented Ivanti Neurons, creating a trusted foundation for automation, faster remediation and improved cyber resilience.

Cyber threats are becoming faster, more sophisticated and increasingly automated. For Logicalis, an international IT solutions and managed services provider, the answer wasn’t more people. It was Autonomous Endpoint Management.

Before Autonomous Endpoint Management, Logicalis relied on reactive, scheduled operations, with monthly updates and manual remediation that left the business too slow to respond to known vulnerabilities and emerging threats.

“You really do need some level of automation, otherwise you’re probably too late to respond to those threats,” says Shane.

Logicalis took a deliberate approach to autonomous endpoint management, starting with visibility rather than automation.

Using the Neurons Platform as the single system of record, the team established trusted, accurate endpoint data and the right governance before automating anything. The payoff was immediate. The team quickly discovered servers no one knew about, unpatched and with full network access, and brought them into a secure, managed state.

With that foundation in place, Logicalis progressively introduced automation across vulnerability management, patching and endpoint remediation. As confidence grew, so did the level of automation. The biggest change was the shift from reactive, scheduled operations to proactive, self-healing workflows powered by Ivanti Neurons. Today, routine operational work happens faster, more consistently and with greater confidence. Logicalis' people spend less time reacting to issues, giving them more time to focus on strategic priorities.

As both an Ivanti Partner of the Year and an Ivanti customer, Logicalis uses the same platform it recommends to customers. That first-hand experience has helped the company build its Secure Managed Endpoint solution on Ivanti and better advise customers on their own autonomous endpoint management journeys.

For Logicalis, Autonomous Endpoint Management delivers more than efficiency. It provides the confidence to move faster, respond to threats sooner and reduce operational risk, while giving teams more time to focus on strategic work. And because Logicalis runs the same platform it recommends, that confidence is something they can provide to their customers.