Why the Future of the Employee Experience at Work Hinges on IT
As the world enters the post-pandemic era, employers and IT teams face a variety of new challenges. Some should be high on the long-term priority list. Others need to be addressed immediately. Here’s a snapshot of what we’re facing:
- The new Everywhere Workplace demands that employees have an engaging, positive, productive experience with the technology they use at work. They expect IT to provide services that are functionally ambient.
- The impacts from global supply chain disruptions and ongoing conflicts between nations are many, far-reaching, and sometimes slow to surface. IT must be ready to respond in the midst of considerable uncertainty.
- IT still must grapple with several pre-pandemic challenges, including rampant, constantly evolving cyberthreats and an explosion of edge devices.
Addressing one or two of these challenges isn’t enough. Success for the Everywhere Workplace means IT navigating all these challenges – and more – simultaneously amid considerable uncertainty. And all this comes when resignations among IT workers surpass many other departments – even by Great Resignation standards. Estimates put the worldwide shortage of IT workers at more than 2.7 million.
It's understandable, then, that many consider it impossible to create and manage the technology foundation of the new Everywhere Workplace. It involves keeping networks, applications, PCs, mobile devices, edge devices, IIOT devices connected and secure, everywhere, all in an uncertain climate.
I used the word “impossible” because, for an IT team to do this manually is essentially impossible. There is simply no way for IT to manage the incredible complexity and mind-boggling number of integration points.
Enter Ivanti Neurons. Ivanti Neurons is a hyperautomation platform designed to self-heal, self-service and self-secure devices from cloud to edge. It can preemptively resolve up to 80% of endpoint issues and reduce costly unplanned outages by up to 60%. Since launching the Ivanti Neurons platform in July 2020, Ivanti has rapidly and continually innovated to help enterprises get ahead of the many pre- and post-pandemic challenges.
Here’s what that looks like for some key IT activities:
Ivanti Neurons for Discovery delivers accurate and actionable asset information in minutes. Automatically discover and map linkages between key assets with the services and applications that depend on those assets.
Edge device management
Ivanti Neurons for Edge Intelligence gives IT the ability to query all edge devices using natural language processing (NLP) and get real-time intelligence across the enterprise in seconds. It provides quick operational awareness, real-time inventory, and security configurations across the edge leveraging sensor-based architecture.
Take troubleshooting off your agenda with Ivanti Neurons for Healing. It offers automatic detection, diagnosing, healing and ticket classification of endpoint and security issues. Hyper-automation of routine tasks paves the way to creating a truly self-healing environment, reducing time and costs, while improving the employee experience.
Ivanti Neurons: Purpose-built for this moment
Technology built for the enterprise is often chosen as a bolt-on to existing products without considering how it will negatively affect the experience employees have downstream. Ivanti Neurons offers a secure, contextualized and productive digital experience. This is absolutely critical for the future of work, with an indelible impact on both productivity and employee engagement and retention.
When it comes to the importance of employees’ digital experience, you don’t have to take our word for it, but there are many IT departments that still don’t understand the benefit. In our Everywhere Workplace Report, we note that IT staff were even more likely than non-IT office workers to emphasize the importance of modernizing the IT helpdesk in the Everywhere Workplace. Why? Because every day, they see the massive impact of a positive change in employees’ digital experience.
Emphasizing the employee’s digital experience has a positive ripple effect. Ivanti Neurons delivers real-time metrics on employee experience that facilitate faster, better decisions on IT resource allocation and spend. The impact: groundbreaking speed and efficiency on top of a better employee experience.
We’re at an inflection point. The charter for IT is getting more complex and the climate more uncertain. The future of work depends on making the right investments now. Ivanti Neurons solutions are the right investment.