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Looking for a BMC Alternative?

Tired of overspending for an ITSM solution that is based on outdated technology? Choose Ivanti Neurons for ITSM, the seamless, easy to migrate, AI-driven alternative to BMC. With Ivanti, streamline and automate your ESM processes, improve IT and end-user productivity and reduce operational costs.

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Ivanti vs. BMC

Whether you’re a small team or a massive enterprise, Ivanti’s simple, scalable platform is your perfect match. Comprehensive discovery, asset management and smart service management make scaling a breeze. Get up and running faster and more economically, and watch your efficiency soar!

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	Ivanti Neurons for ITSM	BMC Remedy	BMC Helix
Proactive service management	✅	❌	❌
Digital Employee Experience product	✅	❌	❌
Easy implementation and maintenance	✅	❌	❌
Seamless, automatic upgrades	✅	❌	❌
Flexible platform	✅	❌	❌
Advanced self-service at no extra cost	✅	❌	❌
Modern, multi-tenant architecture	✅	❌	❌
Fully web-based UI	✅	❌	❌
Built-in AI	✅	❌	✅
Named and concurrent licences	✅	✅	✅

Why businesses choose Ivanti

Secure by design

Ivanti was the first signatory to the secure by design pledge and the only ITSM vendor that has pledged. You need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure and responsible technology.

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Comprehensive IT service and asset management

Ivanti’s core ITSM module delivers robust, end-to-end service management spanning the entire service delivery lifecycle—from initial request capture to final remediation—while always staying on the latest version to leverage cutting-edge capabilities. Our comprehensive IT and security platform includes a full-service catalogue with free self-service options, and Ivanti’s ITAM module centralises your IT asset data to enable tracking, configuration, optimization, and strategic management throughout the complete asset lifecycle.

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Extend service management to workflows across the enterprise

Enhance cross-functional communication, reduce redundancies and promote a unified approach to service delivery to support core workflows across the enterprise, including Human Resources, Facilities, Security Operations Management and more.

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Elevate ITSM through rapid integration

Seamlessly integrate with over 1000 IT connectors with Ivanti Neurons iPaaS to make workflow integration quick and easier without help from developers. This empowers your team to automate processes, enhance productivity, and reduce manual effort across your IT environment.

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AI‑powered machine learning and automation

Increase productivity by leveraging AI capabilities to deliver concise generative AI summaries across service management tasks. Proactively identify anomalies across devices and use healing bot capabilities to resolve issues before they affect users.

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What Ivanti customers have to say

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Memorial Health System found a complete solution in Ivanti

See how Memorial Health migrated to Ivanti and increased their visibility on IT components.

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University of Oxford graduated to the cloud with Ivanti

Learn how University of Oxford worked with Ivanti to consolidate multiple outdated service desks into one.

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Automation helped Samaritan Health Services elevate ITSM

Understand how Samaritan Health Services partnered with Ivanti to streamline operations, drive efficiency and improve digital security.

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Ivanti vs. BMC: All you need to know

Which platform is more scalable for my organisation’s long-term ITSM needs?

Ivanti’s flexible, no-code/low-code configuration capabilities allow you to scale as your needs grow and are fully equipped to support enterprise-level demands.

How long does it take to implement Ivanti Neurons for ITSM?

Ivanti’s ITSM solution is so intuitive and straightforward that our customers don’t need a lot of handholding. We offer implementation services if our customers would like to choose them, however, we do not require expensive consultants to implement and maintain our instances either. Customers can implement our out-of-the-box solutions in just weeks.

Does Ivanti have a modern user interface like BMC Helix?

Ivanti’s solution was built with IT in mind and our user interface is easy to use. Customers will never have to worry about not being able to perform basic IT functions that can expand and scale across the enterprise if you need them to and with the ability to provide an excellent digital employee experience too.

How many integrations are available with Ivanti?

Ivanti provides pre-built, out-of-the-box integrations, including Jira, MS Teams, and chat integrations. This is in addition to offering exceptionally simple and easy integrations with over 1000 IT specific connectors with Ivanti Neurons iPaaS.

Does BMC support BMC Remedy?

As of August 2024, BMC Remedy no longer receives official support, updates, or security patches. This presents a perfect opportunity to transition to an advanced and robust platform like Ivanti Neurons for ITSM.

Does BMC still support BMC Helix Remedyforce?

Support for Remedyforce is ending on September 30, 2026.

Ready to make the switch to Ivanti?

Modernise your ITSM software to deliver more value.

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