Success Story

How Morgan Sindall built the foundation for autonomous IT operations

Construction worker in a hard hat and high-visibility vest holding a tablet at a construction site

Industry

Construction

Website

https://www.morgansindall.com/

Challenges:

Managing a fragmented on-premises IT estate across a decentralized business.
Limited visibility caused by disconnected systems and data sources.
Manual processes consuming service desk time and slowing operations.

Solutions:

Results:

One trusted system of record powered by Ivanti Neurons.
More time focused on strategic business priorities.
The foundation for autonomous operations at scale.

As a decentralized fit-out, partnerships and construction services business, Morgan Sindall Group was managing a fragmented on-premises IT estate. Using Ivanti Neurons as its trusted system of record, Service Operations Manager Steve Green and his peers consolidated disconnected systems into a single data foundation. That authoritative source now powers Morgan Sindall's move toward autonomous operations, automating routine tasks and enabling its outsourced service desk to focus on higher-value work. Faster resolution. Less operational overhead. More time for the work that moves the business forward.

_{Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment. Customer quotes and attributions reflect the individual’s role and company affiliation at the time of the original interview or publication. Roles and affiliations may have changed since then.}