Meet the Ivanti Crew at Service Management World 2019
We’ve just had the Autumnal Equinox. (Fun fact: derived from the Latin “aequus” for “equal” and “nox” for “night”). So it must be time to get ready for the HDI Service Management World conference, November 9-13, 2019, at the Omni Resort at ChampionsGate in Orlando, Florida. Our crew is looking forward to being there and hope you’ll stop by and see us at booth #201.
This year’s conference promises to be a jam-packed event, focused on helping you adopt, adapt, and implement proven service management approaches and best practices to ‘tune up’ your operations and realize better outcomes faster. This year’s Service Management World offers several pre-conference workshops, over a dozen case studies, and more than 55 workshops and sessions. I’m especially interested in topics like:
- Combining frameworks and methodologies to maximize effectiveness
- Delivering value through service management
- Exploring newer frameworks and methodologies
- Refining your asset management, problem management, change management, and knowledge management strategies
- Advancing shift-left and self-service
- Using advanced analytics and acting on the insights gained
- Articulating value propositions and communicating it to key stakeholders
- Overcoming political and practical challenges to service management
Don’t forget to check out the four keynotes at the conference. I often find the keynotes to be very interesting, and think and talk about them after a conference, especially because of the different perspectives the speakers have when it comes to addressing challenges in IT. Do plan on attending one, two, or all of the keynotes if you can; you’ll be glad you did.
Be sure to add Kevin J. Smith’s session to your schedule:
- A New Service Management Partnership: Humanity and AI, Session 205, on Tuesday, November 12, at 11:45 am. (Olympic Room)
Kevin always shares some keen insights in his sessions. Join him to learn how IT and service management are poised to change in the next 10 years as AI and automation play a larger role, and how people and AI can partner and make each other better.
You’ll also be glad you attended our Solutions Spotlight talk:
- Overcome Your Tier 1 Support Challenges, on Tuesday, November 12, at 12:45 pm.
This session will be worth the 20 minutes of your time to hear how you can improve your Tier 1 support capabilities through knowledge sharing, self-service, automated workflows and AI, among other helpful tools. If you’re not careful, you may pick up some tips and tricks to help you supercharge your Tier 1 support results, and possibly an Amazon Echo in the drawing.
Make New Connections
Conferences are always a great opportunity to meet new people. With so many service management experts coming together, Service Management World is no exception; it’s the perfect time to make new connections.
Plan to not only attend sessions, but also take the opportunity to introduce yourself to the speakers after their session, at lunch, or at one of the receptions. They enjoy meeting new people, hearing stories from the trenches, and learning how new technologies or initiatives are doing. These introductions could be the start of new relationships and ongoing dialogs that last years.
It’s also a great opportunity to meet and network with other service management professionals. I find the conversations at meals range over many interesting topics. Like you, most attendees look forward to learning what other IT teams are doing, as well as lessons learned. Try to meet as many other attendees as you can. It’s very possible that you’ll learn something new and helpful from these conversations.
Learn About New ITSM Innovations
We invite you to visit Ivanti in the exhibition hall. Ask us about our proven ITSM, ITAM, and Automation solutions and what we’re doing to make it easier to resolve issues faster and keep your employees happy and productive. We’d be thrilled to show you our AI-powered virtual support assistant that brings self-service even closer to your users. Let’s talk about how including IT Asset Management, Enterprise Automation, and integrated Voice response can shift your service desk to the next level. And we’d be happy to share examples of other teams who’ve used our ITSM solution, with its 13 Pink Verified processes, as well as our Unified IT solutions to supercharge your operations for IT and the rest of the business.
Stop by booth #201 to say ‘hello’ and see what else we’ve been working on to automate your business, and enter to win an Amazon Dot, Echo, or Show to help automate your home! We look forward to meeting you at what promises to be another informative and enjoyable conference!