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Posts by David Martinez

Service Desk Automation Part 3 of 4: Your Key to Unburying the Service Desk

No surprise: Most people prefer to solve problems themselves—just as they prefer an ATM to waiting in line for a cashier. So, here’s why automated service catalogs are key to unburying your service desk: Self-service catalogs are users’ first choice. Give employees what they’re looking for and the

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