On March 23-27, the HDI, a global IT Service and technical support association and training body, will host its annual IT Service and technical support conference and expo at the Mandalay Bay, Las Vegas.

What Will You Hear?

This four day program gives service management professionals, from executive to analyst, the ideal opportunity to gain new knowledge and achieve service management excellence in their own environments. If you are attending, you can look forward to five keynotes and over 80 breakout sessions. You can meet and engage with speakers and practitioners, listen to content, and gain valuable insights into how formal procedures, processes and industry tools improve performance. And of course do a little networking at the bar after hours.

Who Should You See?

If you are attending the HDI conference, we know that you’ll be going to as many of the practitioner presentations to understand what your peers are doing. We also recommend that you check out these sessions:

  • Self Service and Other Customer Support Myths, Brandon Caudle @Brandoncaudle Session 106, Wednesday 25, March, 10:15 am
  • Making IT A Strong Strategic Business Partner, Troy DuMoulin @TroyDuMoulin Session 301, Wednesday 25, March, 3:00 pm
  • Banishing the Heroes From Your IT Kingdom, Kirstie Magowan @KirstieMagowan Session 502, Thursday 26, March, 11:15 am
  • In the Future Will IT Support Exist, Matt Hooper @VigilantGuy Session 801, Friday 27, March, 10:15 am

You Want To See New Innovations, Integrations and Demos?

LANDESK is not only just attending, but will be showcasing our industry leading end-to-end service management software. In addition, we’ll be giving attendees a sneak preview of a new and ground breaking innovation that will help service management professionals to resolve issues faster by empowering end-users. This will be the first opportunity for anyone, anywhere in the world, to see this beautiful new piece of shiny, jaw-dropping innovation that will make your lives a whole lot easier.

We’d love you to meet with our ITSM experts and learn the latest product capabilities tailored to your IT management needs. Take a tour of our service management solution: incident, problem, change, CMDB, end-user work space with industry-leading service catalog as recognized by Gartner, and of course witness an awesome piece of goodness to be unveiled at HDI. What’s more, we’d love to talk to you about our LANDESK One Integration partners, some of whom will be showing casing at the expo too. - @Xtraction @PrinterLogic @Avatier @xMatters_inc

And There’s More

What more can you expect from us – an exciting Go Pro camera giveaway each day, a virtual reality experience that you can take home, and a friendly welcome from all the staff, including myself – I’m a first time visitor travelling over from the UK especially to meet as many of you as possible –look out for the mad Brit with the weird accent and say hi! (and no I can’t tell you what’s going to happen in Downton Abbey I’m afraid)

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So stop by our booth #516

to learn how LANDESK can help you bring end to end service management to your environment, ask to see our new innovation or just say hi!