It’s “go-time” here at Ivanti! Our own customer conference – Interchange (#Interchange18) is taking place in Dallas this week. I’ve just arrived and yes EVERYTHING is bigger in Texas including my breakfast ham and cheese croissant, which was about the size of both my hands! This same week, Ivanti st…
If your organization is like many we encounter, then you are undoubtedly facing shifting issues affecting your security posture. You are trying to handle the crushing task of meeting security specifications with inadequate resources. You are also charged with proving the integrity of the security da…
A study by VDC cited these top three warehouse improvement initiatives for 2016: Get orders shipped faster Improve perfect order rate Improve labor optimization Now you know what you need to improve business readiness, and here's how to achieve each of these initiatives: To get orders shipped fas…
As we talk to IT service management teams looking for new ITSM tools to solve problems on the service desk and beyond, quite often the issues they face are deeper rooted than an outdated, too complex or badly implemented ITSM tool. Below are some of the top problems we often encounter. 1. Ignoring t…
It’s 3.30 p.m., you’re sat in a meeting with your management peers and your CIO. You’ve been asked to pull together an IT Ops report for Service Desk trends in the past 12 months for an 8 a.m. meeting tomorrow morning. 4.00 p.m., back at your desk, you ask your reporting specialists for help but the…
Fall / Autumn, whatever you like to call it, is upon us. Leaves are turning burnt orange and ochre, the night time darkness is arriving earlier and earlier and there is a morning mist in the air as kids go back to school for the start of the new school year. Ahh yes, those ritual back to school acti…
It’s been over a year since Microsoft announced the end of life of Windows XP. Some of my colleagues’ previously blogged about the reasons you should consider migrating from XP. They talked about the security risks of running an out-of-date OS, which can impact enterprise productivity. According to…
First-contact resolutions provide a quicker return to productivity for end-user customers and so, unsurprisingly, it is one of the biggest drivers of customer satisfaction on the service desk. It is also key to providing the right customer experience. For the service desk, the faster a call is resol…
Take a look at the photos of physical workspaces at the LANDESK office. The first is a base-level configuration that all staff in any department start with; desk, chair etc. The next is one of our customer support managers; notice he needs two screens to monitor to his teams activity and another fo…
