The IT Leadership Summit is back with a new, free virtual event: Service Experience! On June 24, Service Experience experts from across the globe are coming together to deliver an all-day virtual event discussing how better insights can lead to better outcomes for IT, your users, and entire businesses.

Don’t miss out on this free virtual event. Register now!

What to Expect

Automating key processes and providing an engaging service experience doesn’t have to be limited to IT. This virtual event covers how IT can help other business units take their first steps to digital transformation and help all parts of an enterprise realize the benefits of automating business processes for request, problem, change, and asset management—and provide an engaging experience anytime, from anywhere.

This, and more, is covered in five sessions:

  • Session 1: Enterprise Service Management: More Than Service Management Beyond IT
  • Session 2: Improving the Service Experience Beyond IT
  • Session 3: Achieve Better Outcomes When ITSM & ITAM Work Together
  • Session 4: Shift Happens! Dealing with the Unexpected
  • Session 5: A Practical Guide to Leverage Service Management Best Practices Across the Enterprise  

Session 1: Enterprise Service Management: More Than Service Management Beyond IT

Learn how the definition of Enterprise Service Management (ESM) is changing and what organizations must prepare today in order to deliver services to the enterprise tomorrow. Also hear from the University of Glasgow how ESM is changing, what IT needs to do to prepare, and what capabilities to consider.

Session 2: Improving the Service Experience Beyond IT

Learn how IT teams across the globe used automated workflows to help departments across their org deliver better results to end-users. Data-segregation capabilities to ensure each department’s data is invisible to others, and more, will also be covered with example case studies.

Session 3: Achieve Better Outcomes When ITSM & ITAM Work Together

Hear IT teams (from Healthcare, Higher Education, Government, and Staffing Organizations) share the outcomes they achieved when expanding their Service Management processes with IT Asset Management.

Session 4: Shift Happens! Dealing with the Unexpected

Get the real stories of IT service management’s role in supporting emergency response plans and what it takes to manage through the unexpected—from moving to remote work overnight and adjusting business continuity plans to keeping up service delivery in not one but two hurricanes.

Session 5: A Practical Guide to Leverage Service Management Best Practices Across the Enterprise

Practical tips and lessons learned in how IT can help the rest of the company improve their service delivery and achieve better outcomes across the board—from helping other departments streamline their operations to using automation to reduce manual steps and get rid of the paper forms.

Sign Up Now

The IT Leadership Summit: Service Experience is a full day of service-delivery insights, actionable takeaways, and use cases you can’t get anywhere else. Plus, it comes without any gimmicky sales pitches AND at zero cost.

Can’t make it on June 24? Don’t worry. The sessions will be made available on-demand for all who sign up. Reserve your seat today!