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History Repeats: Salesforce Is Still Missing What IT Teams Really Need

Don’t let RemedyForce’s failures—and Salesforce’s lack of ITSM functionality—jeopardize your operations. Choose a proven ITSM expert you can trust.

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Ivanti vs. Salesforce Agentforce IT Service

CRM and ITSM have fundamentally different needs. IT departments require specialized workflows, compliance, and integrations. Ivanti was built expressly for IT—no compromises, no workarounds. Whether you’re a small team or a massive enterprise, Ivanti’s simple, scalable platform is your perfect match.

Why businesses choose Ivanti

AI‑powered service management that works for you

Don’t settle for AI that simply assists agents or summarizes tickets. With Ivanti Neurons, you can automatically detect, diagnose, and resolve issues—often before users even notice. Ivanti hyperautomation fixes 70–80% of endpoint and service problems proactively. That’s real self-healing and true IT operational value that Salesforce won’t be able to match.

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Discover, manage and optimize your service

Deliver more than just a service desk. Ivanti's comprehensive agentless and agent-based discovery, teamed with industry leading IT asset management enables you to optimize costs, and have complete understand of hardware, software and cloud resources.

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Comprehensive IT service and asset management

Ivanti’s ITSM solution is purpose-built for IT: powering real self-healing, auto-remediation, unified lifecycle workflows, and deep asset visibility. Why choose a promise when you can have proven automation that delivers?

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Extend service management to workflows across the enterprise

Ivanti enables seamless, enterprise-wide service workflows—supporting HR, Facilities, and Security Operations—while other solutions like Salesforce Agentforce ITSM can leave you asking: does your ITSM truly integrate your key business processes?

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Secure by Design

Ivanti was the first signatory to the secure by design pledge and is still the only ESM vendor that has committed. You need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure and responsible technology.

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What Ivanti customers have to say

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Memorial Health System found a complete solution in Ivanti

See how Memorial Health migrated to Ivanti and increased their visibility on IT components.

University of Oxford graduated to the cloud with Ivanti

Learn how University of Oxford worked with Ivanti to consolidate multiple outdated service desks into one.

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Automation helped Samaritan Health Services elevate ITSM

Understand how Samaritan Health Services partnered with Ivanti to streamline operations, drive efficiency and improve digital security.

Ivanti vs. Salesforce Agentforce IT Service: All you need to know

Which platform has more experience in IT Service Management (ITSM)?

Ivanti is a recognized leader, with decades of deep ITSM expertise across global enterprises. Salesforce Agentforce IT Service is brand new to the ITSM space, with limited real-world deployments and no track record in complex IT environments.

Which platform is more scalable for my organization’s long term ITSM needs?

Ivanti’s flexible, no-code/low-code configuration capabilities allow you to scale as your needs grow and are fully equipped to support enterprise-level demands.

How long does it take to implement Ivanti Neurons for ITSM?

Ivanti’s ITSM solution is so intuitive and straightforward that our customers don’t need a lot of handholding. We offer implementation services if our customers would like to choose them, however, we do not require expensive consultants to implement and maintain our instances either. Customers can implement our out-of-the-box solutions in just weeks.

Does Ivanti have a modern user interface like Salesforce Agentforce IT Service?

Ivanti’s solution was built with IT in mind and our user interface is easy to use. Customers will never have to worry about not being able to perform basic IT functions that can expand and scale across the enterprise if you need them to and with the ability to provide an excellent digital employee experience too.

How many integrations are available with Ivanti?

Ivanti provides pre-built, out-of-the-box integrations, including Jira, MS Teams, and chat integrations. This is in addition to offering exceptionally simple and easy integrations with over 1000 IT specific connectors with Ivanti Neurons iPaaS.

See why thousands of IT teams choose Ivanti for reliable, mature ITSM.

Modernize your ITSM software to deliver more value.

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