ITSM SERVICE MANAGEMENT (powered by Heat) IT service management doesn’t get any easier

MAXIMIZE RELIABILITY

See how service automation helps control changes.

FUTURE OF ITSM

See report on the Future of ITSM.

ANALYST REPORT

Gartner Magic Quadrant for ITSM Tools.
ivanti service management screenshot

BETTER ITSM

Improve IT Service Delivery & Effectiveness

Looking for the ultimate ITIL Service Management solution? Ivanti Service Management (powered by HEAT) adds Release Management, Event Management, Availability Management, Financial Management and Portfolio & Project Management to the functionality included in Ivanti Service Manager’s Service Desk.

All this, delivered from the cloud, so both IT and users enjoy automation anywhere and efficiency everywhere.

Ivanti allows us to continually improve our environment.
Scott TaylorManager of Technical Services

Optimize IT Service Management

Achieve the highest levels of service quality, delivery, and performance to meet your ITSM challenges and better deliver on the needs of the business.

Availability Management

Track mean time between failure (MTBF) and mean time to repair (MTTR) for assets and services, as well as report service availability against service level agreements.

Release Management

Address the entire release cycle, from creation and planning to communication and rollout leveraging either manual or automatic change capabilities.

Portfolio & Project Management

Maximize resource utilization, reduce errors and costs by managing projects on one platform for a single source of truth, and increase focus on more strategic initiatives.

Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

ivanti service management screenshots
Feature Help Desk Service Desk Service Management
Dashboards & Reporting
 
Yes
 
Yes
 
Yes
Incident Management
 
Yes
 
Yes
 
Yes
Knowledge Management
 
Yes
 
Yes
 
Yes
Mobile
 
Yes
 
Yes
 
Yes
Self Service
 
Yes
 
Yes
 
Yes
Service Catalog
 
Yes
 
Yes
 
Yes
Survey
 
Yes
 
Yes
 
Yes
Voice Automation (optional add-on)
 
Yes
 
Yes
 
Yes
Workflow Automation
 
Yes
 
Yes
 
Yes
Change Management
No
 
Yes
 
Yes
CMDB
No
 
Yes
 
Yes
Configuration Management
No
 
Yes
 
Yes
Problem Management
No
 
Yes
 
Yes
Service Level Management
No
 
Yes
 
Yes
Availability Management
No
No
 
Yes
Event Management
No
No
 
Yes
Financial Management
No
No
 
Yes
Portfolio & Project Management
No
No
 
Yes
Release Management
No
No
 
Yes