IT SERVICE MANAGEMENT(powered by Heat)IT service management doesn’t get any easier

MAXIMIZE RELIABILITY

See how service automation helps control changes.
See report on the Future of ITSM.

ANALYST REPORT

Gartner Magic Quadrant for ITSM Tools.

BETTER ITSM

Improve IT Service Delivery & Effectiveness

Looking for the ultimate ITIL Service Management solution? Ivanti Service Management (powered by HEAT) adds Release Management, Event Management, Availability Management, Financial Management and Portfolio & Project Management to the functionality included in Ivanti Service Desk.

All this, so both IT and users enjoy automation anywhere and efficiency everywhere.

SCL Health: "Our change success rate improved by 33%."

SCL Health diagnosed their processes for a new prescription to proactively mitigate risk from changes.The benefits of Ivanti Service Manager for SCL Health are compounding. Decreases in IT incidents, increases in change success rates, cost-savings, CIO buy-in...things are great.

Optimize IT Service Management

Achieve the highest levels of service quality, delivery, and performance to meet your ITSM challenges and better deliver on the needs of the business.

Availability Management
Track mean time between failure (MTBF) and mean time to repair (MTTR) for assets and services, as well as report service availability against service level agreements.
Release Management
Address the entire release cycle, from creation and planning to communication and rollout leveraging either manual or automatic change capabilities.
Portfolio & Project Management
Maximize resource utilization, reduce errors and costs by managing projects on one platform for a single source of truth, and increase focus on more strategic initiatives.

PinkVERIFY ITIL Certification

Take immediate advantage of industry best practices with these 13 certified processes.

Achieve SLA & Compliance Goals

Automated monitoring processes continuously identify and report on any performance issues or potential problems.

Future Proof

Modular offering on a modern platform ensures you have the rightsized tool to meet new needs.

Cloud or On Premise

Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide.

Feature Help Desk Service Desk Service Management
Dashboards & Reporting
 
Yes
 
Yes
 
Yes
Incident Management
 
Yes
 
Yes
 
Yes
Knowledge Management
 
Yes
 
Yes
 
Yes
Mobile
 
Yes
 
Yes
 
Yes
Portfolio & Project Management (optional add-on for Help Desk and Service Desk)
 
Yes
 
Yes
 
Yes
Self Service
 
Yes
 
Yes
 
Yes
Service Catalog
 
Yes
 
Yes
 
Yes
Survey
 
Yes
 
Yes
 
Yes
Voice Automation (optional add-on)
 
Yes
 
Yes
 
Yes
Workflow Automation
 
Yes
 
Yes
 
Yes
Change Management
No
 
Yes
 
Yes
CMDB
No
 
Yes
 
Yes
Configuration Management
No
 
Yes
 
Yes
Problem Management
No
 
Yes
 
Yes
Service Level Management
No
 
Yes
 
Yes
Availability Management
No
No
 
Yes
Event Management
No
No
 
Yes
Financial Management
No
No
 
Yes
Release Management
No
No
 
Yes
 
;
Ivanti allows us to continually improve our environment.
Scott TaylorManager of Technical Services

Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

MODERNIZE AND DELIVER MORE VALUE

Get world-class service delivery