Ivanti Solutions

AI-Powered Enterprise Service Management Solutions

Work smarter, not harder. With Ivanti’s suite of service management solutions, you can reduce costs, optimize service performance, and create a secure, agile environment that is ready for the future.

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The right ITSM solution for your needs

Whether your focus is delivering core service and asset management, broadening your service management offering to new processes, departments or lines of business, reducing service escalations and accelerating incident resolution through intelligent automation, or any combination of these, Ivanti offers a service management solution package that's right for you and your organization.

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Proven ITSM for today and tomorrow

Transform your IT operations with robust service management that enables you to create and optimize workflows with confidence and the resilience you need to seamlessly meet the challenges of today and of future demands.

If your organization is focused on building out your core IT service management capabilities, ITSM Professional is the right solution package for you.

The ITSM Professional solution package includes the following modules:

  • Core ITSM
  • Discovery
  • Asset Management
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Service Management beyond IT

Extend service management to the enterprise. Increase agility, visibility, and security with a solution that aligns enterprise and IT workflows, assets, and integrations.​

ITSM Enterprise includes all the capabilities provided in the ITSM Professional package, plus:

  • Human Resources (HR) Service Management
  • Facilities Service Management
  • Project and Portfolio Management (PPM)
  • Governance, Risk and Compliance (GRC)
  • Security Operations Management
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AI-powered advanced ITSM for enterprise growth

AI-driven intelligent service management designed to tackle your organization’s toughest challenges. Deliver modernized, consistent service across systems while leveraging proactive automation and AI insights to enhance efficiency and create a superior employee experience with ITSM Premium.

This solution includes all the capabilities provided in the ITSM Professional package, plus the following modules:

  • AI-guided ITSM
    • Incident correlation
    • Ticket classification
    • Ticket summarization
    • Incident summarization
    • Auto translation
    • AI assisted writing
    • Knowledge generation
    • Dashboard widget
  • Workspace Management
  • Healing
  • Digital Experience
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Deliver intelligent service management across the organization

If your organization needs to extend service management beyond IT while implementing intelligent automation for service delivery across the enterprise, you’re ready for the ITSM Enterprise Premium solution package – the complete solution for the connected, intelligent enterprise. This includes:

  • All the core service and asset management capabilities included in ITSM Professional
  • All the critical strategic processes and service support for non-IT workflows provided in ITSM Enterprise
  • All the intelligent automation, service delivery and digital experience management (DEX) capabilities provided in ITSM Premium
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Core products

Ivanti Neurons for ITSM

Deliver world-class service management outcomes for IT and the enterprise.

Ivanti Neurons for ITAM

Gain in-depth knowledge and insights for managing the full lifecycle of hardware and software assets.

AI and Automation

Leverage AI to modernize and accelerate IT operations.

Service management solution plans

Ivanti provides flexible service management options designed to meet your business needs and scale as you grow.

ITSM Professional

For the team that needs modern and best-in-class IT service management, asset management, and discovery capability.

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Includes:

  • Service Delivery
  • Incident Management
  • Change Management
  • Request Management
  • Event Management
  • Configuration Management
  • Knowledge Management
  • Service Level Management
  • Runbook Automation
  • Reporting/Dashboards
  • Self Service/Omni Channel/Mobile
  • IT Asset Management
  • Asset Discovery
  • Spend Optimization
ITSM Enterprise

For the organization that wants to extend service management best practices to other departments.

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Includes everything from ITSM Professional, plus:

  • HR Service Management
  • Facilities Service Management
  • Project and Portfolio Management (PPM)
  • Governance, Risk and Compliance (GRC)
  • Security Operations Management
ITSM Premium

For the organization that wants to take their ITSM operations into the future with machine learning and automation.

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Includes everything from ITSM Professional, plus:

  • AI guided ITSM
  • Incident correlation
  • Ticket classisfication
  • Ticket summarization
  • Incident summarization
  • Auto translation
  • AI assisted writing
  • Knowledge generation
  • Dashboard widget
  • Proactive Service Management
  • Digital Experience Focus (DEX)
ITSM Enterprise Premium

For the enterprise that's ready to deliver intelligent service management across the organization.

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Includes everything from ITSM Professional, ITSM Enterprise and ITSM Premium.

Extend ITSM functionality

Add key capabilities to your service management environment.

Full AI capabilities

Leverage AI to modernize and accelerate IT operations.

Ivanti Neurons Digital Assistant

Quickly resolve employee questions and requests with a conversational AI service desk agent.

Ivanti Neurons for Service Mapping

Identify critical assets and potential risks to business services and application dependency.

Ivanti Neurons iPaaS

Embedded iPaaS software to elevate ITSM and ESM through rapid integration.

Get started with AI-powered service management

Make your ITSM expansion effortless and efficient with Ivanti.

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