Ivanti, a global enterprise IT and security software company, has been recognized as a Champion in the 2025 IT Service Management (ITSM) - Enterprise Emotional Footprint report by Info-Tech Research Group, a global research and advisory firm. The report's findings are based on data from verified user-reviews on the firm’s SoftwareReviews platform, the leading source for insights on the software provider landscape.
Ivanti Neurons for ITSM, is purpose-built for today’s enterprises, and is a powerful, cloud-optimized solution designed to streamline workflows, automate routine processes and deliver enhanced visibility throughout the IT environment. Its features empower IT and security teams to improve service quality, drive productivity and elevate the user experience.
“We’ve built Ivanti Neurons for ITSM to be more than a solution, but a smart, automated enabler for IT operations,” said Karl Triebes, Chief Product Officer at Ivanti. “Customer input is a critical component in shaping our products and receiving this award is especially meaningful since it based on the experience of those who use our products daily. Their feedback validates our commitment to simplifying IT operations and delivering solutions that truly make a difference.”
Info-Tech Research Group’s Emotional Footprint report quantifies the end-user experience and value provided by a specific product and the relationship end users have with the provider. The top providers are recognized as Emotional Footprint Champions, which are selected based exclusively on feedback provided by their users. User satisfaction is measured across 27 elements of the provider relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process. The result is a Net Emotional Footprint score. This score represents the overall user sentiment, a powerful indicator of user feeling toward the provider and the product.
In this year’s report, Ivanti achieved a Net Emotional Footprint score of +86, earning top marks for reliability, trustworthiness, fairness, and respectfulness. The solution ranked #4 overall among enterprise ITSM solutions, with a composite score of 7.9.
To learn more about Ivanti Neurons for ITSM, visit here. For access to the full report, visit Best IT Service Management (ITSM Providers) 2025.
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. To learn more about Info-Tech’s divisions, visit SoftwareReviews for software buying insights or McLean & Company for HR research and advisory services.
About Ivanti
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Over 34,000 customers, including 85 of the Fortune 100, have chosen Ivanti to meet their challenges. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk. Ivanti fosters an inclusive environment where diverse perspectives are honored and valued, reflecting a commitment to a sustainable future for customers, partners, employees and the planet. Learn more at www.ivanti.com and follow us on social media @GoIvanti.