63% of professionals report increased workloads since pandemicOver the past several months, the world has changed as we know it. The COVID-19 pandemic has transformed the way many companies do business, with more virtual events, video calls, and curbside pickups than ever before.

Although challenging at times—we miss attending live events and other social activities—this pandemic has forced many companies to think outside of the box. The traditional ways of doing business were no longer feasible or even legal in some cases. So the question became: How can we provide the same quality of service during these times of social distancing?

IT professionals have felt this shift perhaps more drastically than others, since they were called on practically overnight to provide IT support to a remote workforce.

Ivanti's most recent survey looks at the state of IT departments in the current remote work environment. Based on the responses of more than 1,600 IT professionals, it’s clear workloads have increased (63% reported), among many other things. Here are some key takeaways from the survey. 

Security Issues 

Overall, while things have gone well when transitioning to a remote work environment, the exception is an increase in security incidents. In fact, 66% have seen a rise in security issues in their expanded remote environment. The top issues include malicious emails (58%), risky, non-compliant employee behavior (45%), and an increase in software vulnerabilities (31%). 

Security issues are rising in an expanded remote environment.

In regards to how many employees are now working remotely, 43% of professionals reported that 75% of their employees are now working remotely, and 35% said that 100% of their employees are now working remotely. An overwhelming 93% of respondents reported the number of remote workers has increased over the last few months. Reasons for the increase were driven by the following:

  • 67% said a government mandate
  • 63% said an executive decision
  • 25% said due to a change in family situations
  • 24% said an employee decision

Top Incidents and Requests

With all these changes, IT professionals are working hard to continue providing seamless support to employees. To cope with the shift to remote work, IT professionals had to increase VPN access to more employees (70%), set up and distribute extra devices (54%), and create more tutorials for employees (52%). 

To cope with the shift to remote work, IT professionals had to do the following.

In addition to the above, 63% of IT professionals have reported a 37% increase in their IT workload since going remote, and 66% reported the number of incidents and requests submitted have increased by 39% due to more remote workers.

The top incidents/requests that have increased include:

  • 74% VPN issues
  • 56% video conferencing
  • 48% bandwidth constraints
  • 47% password resets
  • 47% messaging issues
  • 45% file/data access problems
  • 45% new hardware requests

Top Collaboration Tools

A remote work environment is not complete without its collaboration tools. Many IT professionals reported being prepared for this type of remote work situation. In fact, 91% reported already having the collaboration infrastructure needed to support more employees going remote. The most popular collaboration tools? Microsoft Teams (69%), Office 365 (61%), and Zoom (43%). 

The most popular collaboration tools for employees going remote?

Download the full survey results here.