Product updates and releases covered in this newsletter:

Service & Asset Management

Unified Endpoint Management

Extended Products Group

SERVICE & ASSET MANAGEMENT

Ivanti Neurons for ITSM & Ivanti Neurons for ITAM

It’s time to start getting ready for the upcoming Ivanti Neurons for ITSM and Ivanti Neurons for ITAM 2021.3 release for cloud deployments, scheduled to be generally available starting in early October.  This new release will improve your analyst’s experience while on the go with new UI enhancements for mobile devices. You’ll also want to see how we’re making it easier to administer role-based security permissions for business objects. Don’t miss hearing about several Self-Service enhancements for your end user’s mobile experience along with performance improvements. And if you have an on premises deployment, you’ll want to check out the new integrations available with Ivanti Neurons to make it easier to discover assets and populate your CMDB.

Learn more about the new release by viewing the “What’s New” session for Ivanti Neurons for ITSM and Ivanti Neurons for ITAM. Stay on top of the 2021.3 pilot and release dates, and other updates by checking the Ivanti Community and the Cloud Change Calendar. When available, you’ll be able to download the 2021.3 release for on premises deployment from the Ivanti Community here.

Find more Service and Asset Management documentation in the Product Documentation section of the Ivanti website.

Unified Endpoint Management

Ivanti Cloud Service Appliance (CSA) 4.6

Ivanti Cloud Service Appliance (CSA) 4.6 is now available for customers to download. Like our previous CSA 4.5 release, this CSA 4.6 release addresses the situation where CentOS has announced an EOL (or change) to the CentOS 8 operating system that we are using. As a result of this, we have adjusted and built CSA 4.6 on CentOS 7, which should provide us with a stable OS platform into the future.

Ivanti Cloud Service Appliance 4.6 is available now – here!

Benefits of Upgrading

CSA 4.6 includes important security and stability fixes that customers will benefit from (see the links below). Additionally, we will no longer be providing updates to CSA 4.5. By customers updating to CSA 4.6 they will ensure their ability to receive CSA patches and updates going forward, minimizing disruptions to their business.

Useful Resources for Customers

  • Customer Update

Cloud Service Appliance 4.6 – here

  • Creating a CSA VM from ISO

How to Create a CSA VM from ISO – here

  • Upgrading a Physical CSA Appliance

How to Create an Upgrade USB for Physical CSA – here 

  • Creating a Tunnel for RC on Linux Servers

Setup Remote Tunnel for Remote Control WS on Linux Servers – here

Customers can contact Ivanti for help or information through our support page here.

We are encouraging all customer using the Ivanti CSA to upgrade to CSA 4.5 promptly; based upon their change processes and before EOY 2021. Please note, the current CSA will continue to function after December 31. 2021. However, it will no longer receive patches and updates.

Other Information:

• CentOS 8 end of life is December 31, 2021

• CentOS 7 is the replacement OS for Ivanti’s new CSA 4.6.

• CSA 4.6 updates the operating system and is not an overhaul of the entire CSA product.

• CSA 4.6 is available via download and USB Media (upon request).

• CSA 4.6 will require a new installation, and not an upgrade of the current CSA.

EXTENDED PRODUCTS GROUP

Ivanti Virtual Desktop Extender

Ivanti Virtual Desktop Extender has now been added to the Ivanti.com website.  Ivanti Virtual Desktop Extender (VDX) provides a unique ability to seamlessly enhance remote and virtual desktops with applications that run locally.

Check it out here: https://www.ivanti.com/solutions/extended-products/ivanti-virtual-desktop-extender