A New Kind of Employee Experience
When you read the phrase “employee experience” (or even just good-old “user experience”), what comes to mind? One of the first things most of us think about, at least in an IT setting, is probably a system’s user interface. How hard or easy is the software to use? How intuitive is it? How appealing is its design? These are important considerations, but a good experience requires more than a good interface.
After all, you really can’t have a positive experience – no matter how easy or intuitive or appealing the software is – if the system doesn’t deliver the results you want. The thing has to work. It has to get you where you’re trying to go. If it doesn’t, the positive impact of an appealing look and feel turns sour pretty quickly. In fact, a system with an elegant look and feel that doesn’t work is probably, if anything, even more annoying than an ugly one.
But there is another dimension of experience that goes beyond system capability and beyond look and feel. That dimension has to do with the underlying infrastructure for delivering both software and services. And it is that dimension of experience that really sets Ivanti apart. When you set out to make the everywhere workplace possible, you take on the challenge of providing employees with a consistent experience no matter where they happen to be working, and no matter what device they happen to be working from.
This is, in some ways, the experience you don’t even realize you’re having.
For example, when Ivanti Neurons helps solve a problem before it ever occurs, you don’t notice that anything has happened. (Or rather, not happened.) All you know, without ever thinking about it, is that you are being productive. Nothing is interrupting you or blocking you from doing what you need to do.
Likewise, when Ivanti User Workspace Manager delivers an ambient experience across settings and across devices, you don’t have to stop and think, “Oh, I can’t perform this particular task from my desktop at home” or “I’m not seeing all my stuff” or “Why is this all so different?” Because, let’s face it, if you’re having thoughts like those, you are not having a good experience – no matter how attractive or capable the system may be.
New Challenges (and Some Familiar Ones)
Over the past couple of years, organizations have faced unprecedented challenges when it comes to delivering a consistent employee experience. The shift to remote work models is one. The rapid and accelerating proliferation of devices is another. And yet in the face of these transformative changes, organizations are also up against the same challenges we have been up against all along. From an IT perspective, we still need to streamline operations, accelerate and automate service management processes and enhance customer experiences.
And in the new world of remote work and ever more devices, we continue to encounter some familiar roadblocks to achieving those goals, such as:
- Slow logons and inconsistent user experiences across devices, creating a bloated service management caseload and backlog.
- Inflexible and unbalanced allocation of CPU, memory, and disk resources causing performance and productivity issues that add to the backlog.
- Improperly assigned administrative privileges that lead to more complex issues (requiring longer resolution times) and severe security risks.
In our new webinar, Transforming the Employee Experience…One Desktop at a Time, we outline how Ivanti User Workspace Manager can help you simplify desktop deployment and administration, reduce IT costs and secure endpoints while creating an amazing employee experience. Join us to learn how the right approach to workspace management can optimize IT service delivery with a flexible approach to permissions and access while simplifying both big projects like migrations and day-to-day operations.
You will see how addressing that next dimension of employee experience can make all the difference. Learn more about User Workspace Manager here. Or if you’re ready for a closer look, schedule a demo today.