Transform employee productivity through AI-powered experience management
Ivanti Neurons for Digital Employee Experience (DEX) delivers a revolutionary approach to experience management by combining real-time experience intelligence, AI-powered automation, and proactive self-healing on a unified platform. Organizations report that 87% of IT professionals confirm strong digital experience directly improves productivity1, 85% cite improved satisfaction1, and 77% point to better retention1. Ivanti Neurons for DEX reduces service desk tickets, minimizes downtime, and enables IT teams to shift from reactive firefighting to strategic innovation.
The challenge: digital friction costs organizations millions
On average, employees are interrupted by tech problems 3.6 times per month, plus another 2.7 interruptions from mandatory security updates1. These disruptions — slow applications, connectivity issues, system crashes, driver conflicts, and certificate errors — largely go unreported, leaving IT blind to the true scope of problems. This silent erosion manifests as frustrated employees, wasted IT resources on manual troubleshooting, and cumulative damage to productivity, costs, retention, and competitive advantage.
Legacy IT tools provide system-level visibility but lack the holistic, user-centric perspective needed to optimize digital experience. Traditional monitoring generates alerts about metrics without correlating them to actual user impact, while reactive approaches allow problems to persist and compound before action occurs.
The solution: AI-powered digital experience management
Unified platform for experience intelligence
DEX represents a shift in endpoint management. Built on the Ivanti Neurons platform, this solution unifies real-time monitoring, AI-powered analytics, automated remediation, and continuous feedback into a single integrated system. Rather than treating digital experience as disparate technical metrics, the platform provides a comprehensive view of how technology enables or inhibits employee productivity and satisfaction.
Discovery capabilities and edge Intelligence set the foundation — a distributed architecture delivering real-time operational intelligence across the entire endpoint fleet. Using MQTT (Message Queuing Telemetry Transport) protocol and an advanced sensor framework, Edge Intelligence returns fleet-wide metrics from hundreds of data points in seconds, enabling IT teams to identify patterns, detect anomalies, and respond with unprecedented speed.
Shift left with AI and automation
Ivanti Neurons for DEX embodies the principle of shifting left, moving problem resolution earlier in the IT service lifecycle through autonomous prevention, detection, and remediation. AI and automation capabilities span from preventing issues before they occur to enhancing analyst effectiveness when escalation becomes necessary, reducing the burden on specialized IT resources while ensuring users experience minimal disruption.
Jesse Miller and the team at SouthStar Bank are leveraging Ivanti Neurons to take tasks off the IT team's plate. They leverage bots to do things like remove stale profiles, replace licensing software, fixing and mapping drives for users, restarting services, and more.
By using bots to handle these tasks, like automatically detecting and fixing drives that aren’t mapping to a server, those users don’t have to create an IT ticket to get it resolved; bots prevent the ticket from ever being created.
Overall, bot intervention results in less disruptions and fewer IT tickets — saving time, money and improving the overall experience for both users and IT.
Business value and measurable ROI
Productivity impact
- 87% of IT professionals confirm1 strong DEX directly improves employee productivity
- Real-time issue resolutions reduce downtime costs and automated troubleshooting gives back valuable time to both users and IT staff
Service desk efficiency
- Fewer tickets created with proactive self-healing automation
- Reduced MTTR (mean time to resolution) with AI-powered diagnostics and automated remediation
- First-line analysts are empowered to resolve more complex issues, lowing cost per ticket and improving first-call resolutions
Employee experience
85% cite improved employee satisfaction1 from reliable technology experiences and 77% point to better retention1 through enhanced digital workplace quality
- Higher workforce engagement when technology enables rather than inhibits work
- Improved digital adoption of new tools and platforms
Cost optimization
- Software license reclamation by identifying unused applications for cost recovery
- Extend asset lifecycles through optimized management
- Tool consolidation replaces multiple point solutions with unified platform
- Quantified savings from reduced manual troubleshooting and automated issue resolution
How it works
Ivanti Neurons for DEX operates through a continuous five-phase workflow:
- Discover: real-time asset visibility through active and passive scanning, building comprehensive accurate inventory in minutes
- Monitor: continuous health tracking across all five DEX domains with Edge Intelligence collecting hundreds of data points per endpoint
- Analyze: AI/ML pattern detection, anomaly identification, and sentiment analysis transform raw data into actionable intelligence
- Remediate: automated remediation through self-healing bots executing proven solutions to detected issues
- Optimize: continuous improvement loops capturing user sentiment, survey responses and outcome metrics inform ongoing optimization
Real-world use cases
IT operations excellence
- Windows Migrations at Scale: automated pre-migration validation, continuous deployment monitoring, and post-migration validation, ensuring successful upgrades with minimal user disruption
- Teams Call Quality Optimization: specialized monitoring for collaboration tools, automated diagnostics for call quality issues, and user communication about root causes
- Patch Deployment Validation: ring deployment with pilot user feedback, generative AI summarization, and informed go/no-go decisions
Security and compliance
- Cyber Hygiene Monitoring: automated bots continuously scanning and remediating stale profiles, unused software, antivirus compliance, and security configurations
- Continuous Compliance: real-time compliance monitoring, automated health checks, and evidence generation for audit requirements
- Vulnerability Reduction: rapid identification and remediation of critical security gaps with deployment validation
The Ivanti value
Comprehensive platform approach
Unlike point solutions addressing narrow aspects of digital experience, Ivanti Neurons for DEX provides comprehensive capabilities spanning monitoring, analytics, automation, and remediation on a unified platform. This eliminates data silos, reduces integration complexity, and enables holistic optimization. Integration with the broader Ivanti Neurons ecosystem further breaks down data siloes and allows for increased visibility across teams.
Get the most out of a positive digital experience
Don't let digital friction continue eroding productivity and satisfaction across your organization. Ivanti Neurons for DEX delivers proven capabilities, quantifiable ROI, and a clear path to autonomous IT management positioning your organization for sustained success.
About Ivanti
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk. Ivanti fosters an inclusive environment where diverse perspectives are honored and valued, reflecting a commitment to a sustainable future for customers, partners, employees and the planet. Learn more at www.ivanti.com and follow us on social media @GoIvanti.
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Key capabilities
|
Capability Area |
Features |
Benefits |
|
Real-Time Experience Intelligence |
• DEX Score with AI/ML anomaly detection across five domains (Device, Application, Security, Service, Survey) |
• Quantified device health and user satisfaction metrics |
|
AI-Powered Automation |
• Self-healing for agent health, services, VPN/Wi-Fi, disk space, drivers, certificates |
• Autonomous issue resolution without user awareness |
|
Advanced Analytics & Insights |
• LLM-powered AI Diagnostics with natural language input |
• Junior analysts diagnose complex issues independently |
|
Proactive Problem Resolution |
• Zero-impact remote troubleshooting |
• Diagnosis without workflow interruption |
Components
|
Component |
Description |
Key Functions |
|
Cloud-native foundation |
Scalability, reliability, integration framework |
|
|
Asset discovery and inventory management |
Comprehensive discovery with continuous monitoring accuracy |
|
|
Self-healing and automated remediation |
System adjustments, configurations, and optimizations |
|
|
Distributed sensor framework |
Real-time telemetry collection with MQTT-based communication |
|
|
Faster resolutions and fewer escalations |
360-degree view of devices, users, applications and services |
|
|
Integration Capabilities |
API and connector framework |
Comprehensive APIs, pre-built connectors, standards-based protocols |