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Ivanti is a powerful toolbox, which we can shape to our needs - we've been able to adapt the service enterprise wide, build our own custom modules and integrate them with existing systems. The recent acquisition of Cherwell has brought a raft of new improvements and features which make Quick Actions and Workflows even more powerful than before. The ability to trigger a range of actions both within the system, by email, to AD/Azure and beyond with the API allows us to leverage ITSM in so many processes. The role based permissions allow many different areas to work within the tool, with their own data types and permissions; while still allowing cross-role collaboration.

We use Ivanti product from 6 years now, always efficient in inventory and Patching. Relationship with the Ivanti team is great and efficient.

Ivanti provides full dedicated support with high level technicians. Products are often updated with new functionalities.

I've always gotten a response same day, and the company makes it very easy to reach out to someone. We can call phone support for urgent matters, submit a ticket online for less urgent matters, and we have an assigned Customer Success Manager we can reach out to with any general questions or inquiries.

Excellent customer service and relationship management - Ivanti take time to really understand our needs and help us get where we want to be.

My CSM engages with me every month - not looking for sales opportunities - but to make sure we are aligned, happy with service and support and to help us make the most of what we are entitled to under the current contractual agreements.

This is an incredibly versatile solution that offers greater service management than many of its competitors. Replacing an old IT Ticketing System will benefit from this upgrade. It is highly customizable for what your needs are, and Ivanti will help you through the process. Seamless transition, robust vet versatile, and backed by excellent support.

The product is one of the best ITSM tools on the market and covers all needs.

Ivanti made it easy to plan out what we needed and then get connected with a partner to roll out our vision. ITSM has almost endless possibilities with the ability to integrate with any product that has an API we were able to start small and keep to a plan where we roll out the use of ITSM to all departments. The use of the Neurons platform has opened up a world of AI/ML opportunities and one-touch resolutions.

Ivanti has provides with the tools, services and support to help us quantify and streamline the services that our IT organization provides, in a consistent, measurable way.

I have only been with IT for 6 months however i found Ivanti just as easy to use from an administrator perspective as from a user perspective. The ability to develop within Ivanti is huge however it would be nice to see some more automation / classification being utilized.

While there is a steep learning curve to figure out how each object ties into one another via Relationships and Expressions, once you grasp a good handle on this you will realize how vastly customizable the application is VS other ITSM solutions.

The system was designed to meet the requirements of a demanding customer in terms of customizations, however OOTB is ready to go, and fully ITIL compliant.

Very good ITSM tool and a company that is constantly innovating and moving forward. Highly configurable and adaptable to the needs of the company. The support experience has improved greatly over the past couple of years. Excellent Customer Success Managers help with this and provide access to developers and senior product managers when needed.

Neurons for ITSM has been a massive improvement over the last solution our firm was using. The flexibility and amount of configuration and automation possible within Ivanti has been revolutionary in our ability to manage business functions and workflows. The ability to implement a workflow to automate a large number of customer requests has enabled the Service Desk to focus more on problem management, rather than tending to the day-to-day issues that users face.

Absorb all the training from an admin perspective - it is massively useful to be able to understand the backend as you will be able to get a lot more out of the product

Ivanti employees always do their very best to deliver their support and services to my organization, which they do so to a very high standard

Helpful support and lots of information available via community and knowledge bases.

Easy to use, meets all needs and fabulous support, great overall experience.

I feel that Ivanti goes beyond expectations to engage and collaborate with me to help steer me in the successful delivery of my strategic goals.

And the customer service is top notch - better than most every other enterprise-level support I've ever consistently received from a company. Overall I've been very happy with our move to Ivanti ITSM.

Ivanti always brings industry best solutions and customer service. They are always easy to work with, and are responsive to any and all inquiries

Quickly access expert consultancy when we need it, means we can develop opportunistically

Customer Success certainly seems like a strategic priority and strength, as my CSM engages with me every month - not looking for sales opportunities - but to make sure we are aligned, happy with service and support and to help us make the most of what we are entitled to under the current contractual agreements.

Excellent Customer Success Managers help and provide access to developers and senior product managers when needed

CSM has made it quite easy to set up automation processes everywhere. You can create workflows built entirely off of one steps that do multiple jobs in one click. That is impressive!

We can call phone support for urgent matters, submit a ticket online for less urgent matters, and we have an assigned Customer Success Manager we can reach out to with any general questions or inquiries.