Glossary

IT jargon explained.

Change Management

Change Management is powerful and far-reaching, in that it supports every stage of the ITIL life cycle.

CMDB

The Configuration Management Database (CMDB) is a main component of the Service Asset and Configuration Management Process.

Incident Management

Incident Management is the process that IT organizations follow to manage the lifecycle of incidents that are reported.

IT Service Catalog

An IT service catalog is an organized, searchable, digital presentation of the services that your company provides.

ITAM

IT Asset Management (ITAM) is a system of business practices that seeks to maximize the value of IT equipment within an organization.

ITIL

The Information Technology Infrastructure Library (ITIL) is a set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs.

ITIL 4

Everything you need to know about ITIL 4, from what's changed to how to get started using it.

ITSM

IT Service Management (ITSM) is the practice of designing, implementing, delivering, and supporting IT services offered to customers in a business environment.

Knowledge Management

The goal of the Knowledge Management process is to gather, analyze, store and share organizational knowledge.

Problem Management

Problem Management is an IT service management process tasked with managing the life cycle of underlying "Problems."

Contact Our Team

Interested in learning more about Ivanti products and solutions?

Drop us a line and let's chat.