- Get up and running and drive adoption of your new Ivanti solution.
- Leverage best practices to improve and optimise.
- Realise more value, faster.
Customer Support FAQ
All the details on how Ivanti Support works.
Enterprise Support
Helping You Achieve Fast ROI
If you want to achieve a fast return on your Ivanti investment the Enterprise Support bundle is for you. With Enterprise Support you get access to expert coaching and guidance, product learning and fast help to remediate issues when you need it most.
Enterprise Support can help you
Access to experts and resources
Expert advice, fast response to incidents and the learning resources to ensure you have the knowledge you need to succeed.
Customer Success Manager
Your success will be guided by a designated Customer Success Manager (CSM) who will build a customised Success Plan to help you achieve a faster ROI. As your go-to Ivanti resource they will coordinate across Ivanti on your behalf.
Your CSM will diagnose your needs and recommend expert coaching programmes to help you identify where you are in your value journey and what is possible with your Ivanti investment while supporting your onboarding and adoption goals.
Technical Support
Your designated Enterprise Support Engineer (ESE) and Named Escalation Support Manager ensure you have a superior support experience. Your ESE understands your unique deployment and environment and acts as the single point of contact for ticket escalation in your primary region.
Professional Services
We will do an annual health check of your architecture and policy setup to give you an overall deployment progress review and improvement recommendations.
Training and Certification
Enterprise Support includes one user licence for the Advantage Learning online platform and one virtual instructor-led class helping your administrator learn to use your Ivanti solution effectively.
Your experience
We use a proven methodology to ensure a personal and individual experience aligned to your priorities.
Onboarding
Get an overview of your success resources, including Advantage Learning, and review your entitlements to make sure everything is clear.
Strategy & Planning
Work together with us to capture your strategic goals and initiatives, key stakeholders in your organization, and current KPIs for your Ivanti products.
Success Plan
Get your personalized success plan with clear calls to action.
Expert Coaching
Dive deeper into specific topics and get advice on best practices to help you realize the value from your investment.
Maturity and Value Progress
Regularly check in with us to learn about upcoming releases and new features, review any support cases you have logged and see how you're progressing against your success plan.
Domains Review
Review the status of your implementation, architecture, and policies and look for areas of improvement.
Learn more
Gain the Advantage
Supercharge your team with ours: Professional Services, Customer Success, Technical Support and Advantage Learning.
Get started with Enterprise Support
Connect with us to learn discuss how Enterprise Support can meet your needs.