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SDI Higher Education Benchmarking Report 2020

Download the latest edition of the UK Higher Education (HE) Benchmarking report. This report takes an in-depth look at Higher Education and covers a broad range of issues from technology and metrics, through to employee development and customer engagement.

It gives a real insight into what is happening in the HE sector right now. Including the ways staff are valued, how productivity is measured, how customers are communicated with and satisfaction measured.

  • 59% believe we will use more self-help and service facilities
  • 72% agree there will be more Chatbots and Virtual Agents in the future