Download the latest edition of the UK Higher Education (HE) Benchmarking report. This report takes an in-depth look at Higher Education and covers a broad range of issues from technology and metrics, through to employee development and customer engagement.

It gives a real insight into what is happening in the HE sector right now. Including the ways staff are valued, how productivity is measured, how customers are communicated with and satisfaction measured.

• 59% believe we will use more self-help and service facilities
• 72% agree there will be more Chatbots and Virtual Agents in the future