Ivanti Customer Helps Save Lives at Nottingham University Hospitals
Our customers' success is a top priority here at Ivanti. We strive to make sure everyone gets the best we can offer, from both a product and a customer service standpoint.
The following story hits close to home since it is relayed by one of our team members, Jo-Anne Snowden, Sr. Director for Customer Experience in EMEA.
Learn how Ivanti products personally impacted her and her family in the video and accompanying transcript below.
I'm Jo-Anne Snowden. I'm Senior Director for Customer Experience in EMEA. I recently had a perspective-changing experience that relates to the jobs that we do.
I got a phone call very early one Friday morning and it was my mom on the phone telling me that my dad had had three heart attacks and was in emergency surgery in our local hospital.
That local hospital is one of our customers.
My dad had arrived at the hospital at 4 a.m. Between 4 a.m. and 7:30 a.m., they had managed to triage him, diagnose him, move him to a different hospital, perform emergency surgery, stabilize him, and then get him into a ward.
When I walked into the ward, what I saw in front of me was a lot to take in. Obviously my dad was really ill. I had never seen a team perform with such operational excellence in less than ideal conditions with admirable humility. Starting with the cardiothoracic surgeon (who has got an immense amount of letters after his name), who said, "Just call me Mo."
I spent most of the next three days in the hospital and it really dawned on me that this customer's success is not just an OKR for us. They truly are saving people's lives. I was watching the team use various pieces of IT equipment around the hospital, and realizing just how incredibly crucial it is that we make our customers successful.
Nottingham University Hospitals are an Ivanti Service Desk customer, and they're now migrating to Ivanti Service Management.
And I have no doubt that that team are going to do everything that they can to make that customer successful so that lots more people can tell a story where their dad walked out and is going to live a much longer life than they would have if they didn't go in.