Ivanti® Service Manager Achieves FedRAMP “In Process” Status

Ivanti Government Compliance Initiative to Improve Federal Employee Productivity by Bringing Cloud-Based Integrated Service Management to Government Agencies

SALT LAKE CITY — 10 May 2018 —

Ivanti, the company that unifies IT to better manage and secure the digital workplace, today announced that its Federal Risk and Authorization Management Programme (FedRAMP) certification for Ivanti® Service Manager has achieved “in process” status. A component of Ivanti’s ongoing federal government enablement initiative, the compliance milestone will enable federal agencies to benefit from a complete cloud-optimised ITSM solution to improve IT efficiency, compliance, and security. Full FedRAMP certification for Ivanti Service Manager is expected before the end of 2018.

According to Deloitte’s 2018 Federal Government Industry Outlook report, automation could save between $96.7 million and $1.2 billion federal hours annually. Ivanti’s integrated service management offering, which includes a new intelligent virtual support agent (VSA) with cloud-based Hub and Bot artificial intelligence (AI) capabilities, provides this automation to make employees’ and citizens’ lives more productive through high quality service delivery and engaging self service.

"We're excited to be working with Ivanti to integrate their IT solutions into our ecosystem," said LCDR William J. Walders, Defence Health Agency (DHA). "The prospect of a service management toolset that combines workflow automation, comprehensive ITSM functionality, a next-generation AI-powered help-desk Hub and ChatBots, and a mobile app for employees to get help remotely will help us make much better use of our resources and increase our productivity."
“Receiving FedRAMP ‘in process’ status for Ivanti Service Manager is a component in our continued compliance initiative to enable the federal market with innovative solutions to unify IT processes and modernise service delivery,” said Phil Richards, Chief Security Officer, Ivanti. “By automating workflows and eliminating costly manual processes, Ivanti Service Manager will deliver the strategic value federal agencies need to become more efficient and productive.”

FedRAMP is a government-wide programme that provides a standardised approach to security assessment, authorization, and continuous monitoring for cloud products and services. FedRAMP enables Agencies to rapidly adapt from old, insecure legacy IT to mission-enabling, secure, and cost-effective cloud-based IT. To achieve ‘in process’ status, Ivanti worked to adhere to FedRAMP’s requirements to ensure effective, repeatable cloud security for the government. Ivanti Service Manager’s FedRAMP compliance status is a result of extensive testing and auditing performed by outside consultants and validated by the FedRAMP office.

For more information on Ivanti Service Manager, visit: https://www.ivanti.com/products/ivanti-neurons-itsm

Ivanti: The Power of Unified IT.
Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI, and the data centre, Ivanti discovers IT assets on-premises and in the cloud, improves IT service delivery, and reduces risk with insights and automation. The company also helps organisations leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com and follow @GoIvanti.

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