Product Newsletter November 2021
Product updates and releases covered in this newsletter:
- Ivanti Neurons for ITSM and Ivanti Neurons for ITAM
- Ivanti Neurons for Governance, Risk & Compliance (GRC)
- Ivanti Voice
- Ivanti Neurons Hyperautomation Platform
Ivanti Neurons for ITSM & Ivanti Neurons for ITAM
It’s time to get ready for the upcoming Ivanti Neurons for ITSM and Ivanti Neurons for ITAM 2021.4 release with cloud deployments scheduled to begin rolling out in early December. This new release delivers several enhancements such as visual warnings when another analyst is editing the same record for Incidents, Service Requests, or other Business Objects. You’ll also want to see the new accessibility enhancements in the UI and barcode reader functionality to improve the user experience. And do check out the governance and compliance improvements with new auditing, logging and reporting capabilities for data access events.
Learn more about the new release by viewing the “What’s New” session for Ivanti Neurons for ITSM and Ivanti Neurons for ITAM. You’ll also get an early peak at what’s coming in 2022, including Ivanti Neurons based automatic ticket classification as well as further Ivanti Neurons integrations. Stay on top of the 2021.4 release dates and other updates by checking the Ivanti Community and the Cloud Change Calendar. When available, you’ll be able to download the 2021.4 release for on-premises deployment from the Ivanti Community here.
Find more Service and Asset Management documentation in the Product Documentation section of the Ivanti website.
Ivanti Neurons for Governance, Risk & Compliance (GRC)
An effective GRC solution should not only help you manage your regulatory and contractual compliance, but actually assist you in aligning your cybersecurity budget with the real risks your organization faces. Join us on December 2nd to hear from leading GRC experts on how you can manage risk proactively to minimize chances of security breaches, attacks and data theft.
Ivanti Voice release 2021.3 is now available. Ivanti Voice integrates existing phone infrastructure with your Ivanti Neurons for ITSM environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality. Ivanti Voice helps your team increase first call resolution rates and realize better call handling to further improve customer satisfaction.
The 2021.3 release includes several quality improvements, along with important security fixes as well as customer-requested features such as the ability to hit ‘enter’ after typing the number into the integrated toolbar, validation of licenses upon import and more.
Learn more about this new release and other updates by checking the Ivanti Community.
Ivanti Neurons Hyperautomation Platform
Ivanti Neurons augments IT teams to proactively detect and resolve issues and security vulnerabilities to provide better employee experiences and business outcomes. The latest Ivanti Neurons 2021.4 release provides capabilities to further improve operational excellence, security, and the employee experience such as:
- Find everything with minimal footprint
- Discover and inventory Chrome OS devices
- Improve visibility into Edge and Firefox Browsers
- Enhanced security with Qualys integration
- Proactively manage service disruptions
If you have not already, please check out the Momentum Webinar to learn more about the new capabilities.