Product updates and releases covered in this newsletter: 

Global Academy

IT Asset Management

IT Service Management


"Global Academy allows me to find the information I need, when I need it, to solve problems and use Ivanti products more effectively." Adam Howard, System Admin 

Have you ever struggled with a new software product?  Do you want to save time in adopting your new Ivanti product? Do you want to stay up to date with product releases? 

Ivanti Global Academy is a comprehensive, self-paced training environment that enables you to be successful with Ivanti products. Our online platform delivers role-based content that allows you to learn what, when, and how you want.  

Latest Releases & Updates  

New Courses  

This month we’ve published 10 new training courses for Asset Manager, Service Manager, Endpoint Manager, and Identity Director.  Access this new content via the Course Catalog

Expanded Blended Learning 

We continue to expand our Blended Learning Paths for a flexible training option. These new learning paths include on-demand content, as well as Instructor-led activities where you can participate in live discussions and hands-on virtual labs with technical experts and certified instructors. Learn more about our Blended Learning program

Get ahead of the product learning curve today  

If you haven’t yet purchased a subscription, get started with our complimentary content. This includes introductory courses to Ivanti’s core products and webinars that cover new release features and other topics that enable you to become more proficient with our products.  

Request your IGA account today by emailing [email protected] to access limited content! To gain access to the full content offering, purchase a subscription from the Ivanti Store or contact your sales representative. 


Easily populate your asset repository with software information in Asset Manager 2019.3.1  

Populating your asset repository with accurate software information is now easier and faster with the latest version of Asset Manager 2019.3.1 (cloud version). Asset administrators can easily set up the process for importing data records from Ivanti Cloud into the Asset Manager repository. Benefit from software information that is validated with normalized software titles, installed software, licensed software, and can automatically create software assets from Licensed Software. Don’t spend long hours importing, adding, and reconciling software. Get the right software information into your repository so you can start efficiently managing and optimizing your software and hardware with Asset Manager from the start.  


New release for Ivanti Voice for Service Manager 

Are you interested in improving caller satisfaction and overall call handling? Then you should be looking forward to the 2020.1 release for Ivanti Voice. The 2020.1 release continues delivering integrated voice response with available integrations to existing phone systems. Improve caller satisfaction with intelligent call routing, self-service options, screen pops and enhanced call management capabilities. Updates in the release include improved security with support for the TLS 1.2 protocol for database and cloud connections. Check the Ivanti Community for Voice documentation and downloads for the 2020.1 release.  

As always, stay on top of the latest with Service Manager by checking the Ivanti Community.