Physical Events are Back! Ivanti is Excited to See You at Support World Live
Speaking for all of us in the Enterprise Service Management team at Ivanti, we’ve missed you. We’ve missed the opportunity to engage in meaningful discussions in person. We’ve missed the opportunity to learn from customers and non-customers alike who stop by our booth to chat about what’s going on in IT at their organizations and how they’ve fared since we last met.
Finally, though, in-person events are coming back. Ivanti is a proud platinum sponsor of Support World Live 2021. Kicking things off this week in a pre-event discussion group “Putting Technology to Work for Your Customers and Your Employees,” my colleague Phil Bowermaster and I had a lively conversation with conference attendees about the pandemic, how they’ve implemented automation to better service employees and how employees have (and in some cases, haven’t) adapted to the changes brought by the pandemic and the technology intended to help them. I love a vocal group and the members of our discussion group were engaged. I think Phil and I learned a thing or two.
This discussion group was just the start. As a sponsor of both the virtual and live events for Support World 2021, the Ivanti team has worked hard to put together meaningful content for attendees. We hope you’ll find our recorded and live sessions thought-provoking and informative.
If you’re attending the live event in Orlando, please make sure you stop by Ivanti’s booth (#813) and meet our team. We can’t wait to hear what you’ve been up to in service management, and we hope you’ll allow us to share what’s new at Ivanti and how our customers are delivering secure, contextualized and productive employee experiences. We’ll have multiple live presentations in our booth throughout the conference and a great team of knowledgeable experts on hand to show you our technology and how you can put it to work in your organization.
On the Solutions Spotlight stage at the live event, you’ll find my colleague, Dave Martinez, discussing how to optimize your support capabilities to stop your Tier 1 nightmares. He’ll share how you can improve your Tier 1 support capabilities through self-service, knowledge, asset management, proactive workflows, bots and AI among other helpful tools. Make sure to attend this session to gain practical insights and tips and tricks to help you supercharge your Tier 1 support capabilities for the everywhere workplace.
We have two other great sessions available to both virtual and live event attendees. Alan Taylor from our product management team joins a panel discussion on the importance of Configuration, Asset, and Identity Management in a Hybrid Work World. This is sure to be a lively discussion as the criticality of this topic has escalated with remote work and the proliferation of devices used outside the corporate walls.
The next session you don’t want to miss features Daren Goesen, VP of Product Management at Ivanti, as he discusses Driving Better Employee Experiences and Business Outcomes with AI & Automation. Daren is an expert in automation and its impact on employee experience. During the session, you’ll also hear from our customer SouthStar Bank and how they were able to deliver “big shift-left” outcomes such as more proactive incident resolutions, autonomous security remediations, and cost savings, while realizing vastly fewer escalations and better employee experiences.
Last but not least, we’ve got a great demo that showcases much of what Daren will discuss. You can view David Pickering’s demo on Enhancing the Employee Experience with Proactive Service Management and see first-hand how self-service and self-healing improve the employee experience.
Whether you’ll be at the live or virtual event, we look forward to seeing you, hearing from you, and learning from you. If you’re not able to make this event, stay tuned for what’s coming next year. In the meantime, we’ve got great resources all year round that you can take advantage of. Our webinars are a great place to start.