*This blog post was published prior to the rebrand in January 2017, when AppSense, LANDESK, Shavlik, Wavelink, and HEAT Software merged under the new name Ivanti.

When Baylor Scott & White Central Texas began to experience significant expansion from organic growth and mergers and acquisitions, the organization’s IT team found itself facing both new challenges and opportunities.

As the team continued to add new users to its Citrix environment, IT was increasingly faced with managing profiles that had become corrupt or bloated.

Consequently logon times began to increase, sometimes reaching five minutes, preventing users from accessing the applications needed to provide patient care.  The organization’s IT support desk was deleting an average of four to eight profiles a day.

In addition to maintaining support for its current systems, the IT team was also intent on delivering a next-generation EMR platform with Epic, making patient data readily available to clinicians from anywhere within the system.

Baylor Scott & White Health Central Texas turned to AppSense in its search for healthcare IT solutions that would both help improve their end-user experience and augment their Epic rollout.

“Prior to AppSense, login times for Epic were often close to a minute, with AppSense we reduced initial logins to less than 11 seconds,” explained Mike Kramer, Vice President of IT for Scott & White. “Members of the team who had been involved in previous Epic implementations had never seen it open that fast. It’s a real testament to AppSense.”

In addition to improving the organization’s Epic performance the IT team at Baylor
Scott & White Central Texas also used AppSense to:

  • Reduce Windows logon times
  • Eliminate profile bloating and corruption
  • Reduce their IT Support calls
  • Maximize use of systems and hardware with centralized management
  • Control Windows privileges on a per application basis to balance security and user productivity

“AppSense helped us tackle critical IT initiatives while positioning our department, our users and our organization for future success,” Kramer said. “Everything about our experience in working with the solution and the company at-large was a pleasure.”

To learn more about the Baylor Scott & White case study and how we have helped other organizations tackle desktop management challenges please view our case study library.

About Baylor Scott & White Health

Baylor Scott & White Health is a not-for-profit health care system with the vision and resources to offer its patients continued quality care while creating a model system for a dramatically changing health care environment. The new system includes 43 hospitals, more than 500 patient care sites, more than 6,000 active physicians, 34,000 employees and the Scott & White Health Plan. For more information visit: