3 Reasons to Ditch Your ITSM Solution for a No-Code One
With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace.
For most IT organizations, the programming effort required to customize less flexible software solutions to meet the changing demands of the business can often be expensive and slow-moving.
In contrast, a no-code solution allows you to configure your IT solution without requiring developers to write code, giving your IT department the freedom to customize to meet unfolding needs.
This not only saves budget expenses that can be reinvested to other initiatives, but no-code architecture also gives your IT department more time for project development and innovation.
Implementing an ITSM solution with no-code architecture means that from initial setup and configuration to continued maintenance, modifications, integrations and enhancements – no knowledge of a programming language is required.
The benefits of no-code ITSM
There are far more advantages to a no-code solution for an organization’s IT department. All you need to get started is simple, foundational knowledge of no-code ITSM.
1. More autonomy and faster time to value
The refrain from IT leaders is consistent and clear: being beholden to developers is an impediment, not an advantage.
The demands for your IT department, which services your entire organization, are only growing. You not only have to maintain the systems used by employees but are being asked to provide tech for multiple departments, including facilities and HR. This is amongst fluctuating business models, organizational arrangements and more.
Expectations are high, but timelines and budgets are tight.
IT departments have learned to adapt to these constraints and have adopted a DIY spirit with help from no-code ITSM solutions. No-code architecture gives your IT department the freedom to come up with easy solutions on your own with quick implementation – without the need for developers.
2. Lower labor costs and broader candidate pool
Pre-pandemic, recruiting for an engineer with a skill set in a specific programming language narrowed the applicant field and increased salary requirements.
Recruiting for specialized skills was already difficult, especially for organizations with offices far from the coasts or major cities. Along with the Great Resignation, this has become an even more inconvenient truth.
In contrast, the market for staff who can execute utilizing a no-code ITSM solution is far wider and more budget-friendly. This means hiring to support your ITSM program is easier, and so is handling turnover among staff.
3. Gain time for strategy and innovation
Delivering services and support is at the core of any IT department’s mandate, but what if you could automate and customize work flows so that the majority of their time was spent being proactive instead of reactive?
With a no-code approach, you save time and money, which can be an invaluable reinvestment for your IT team. This allows you to focus on more innovative projects that allow you to meet or exceed team goals, drive innovation across the organization and meet the overall goals of the business.
By offering value that goes beyond what you are expected to deliver, your team becomes indispensable to every department in your organization.
Find new freedom with no-code architecture
It can seem like a smart, sophisticated choice to build your ITSM solution on a specific programming language. However, this decision locks you into a propriety solution, limits your team’s ability to innovate, minimizes your candidate pool and hampers your ability to truly showcase the value your IT department has to offer.
No-code technology might be exactly what you need – it allows you to rapidly develop low-cost, specialized solutions that support not only your team and the services they deliver, but also the broader mission of your organization.
Curious? Continue reading to learn more about no-code ITSM.