There’s an easy-to-migrate, AI-driven alternative to ServiceDesk Plus. With Ivanti Neurons for ITSM, you can seamlessly streamline and automate your ESM processes, reduce operational costs and improve IT and end-user productivity.
More than just an IT help desk, Ivanti provides a comprehensive suite of enterprise service management capabilities on a flexible platform. Scale your organization with robust discovery, asset management, enterprise workflows and intelligent service management functions to take your organization to the next level.
Ivanti Neurons for ITSM |
ServiceDesk Plus |
|
|---|---|---|
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Over 1,000 IT integrations |
✅ | ❌ |
|
Digital Employee Experience product |
✅ | ❌ |
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Proactive Service Management |
✅ | ❌ |
|
Integrated DevOps |
✅ | ❌ |
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Governance, Risk and Compliance product |
✅ | ❌ |
|
Security Operations Management product |
✅ | ❌ |
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Built-in AI |
✅ | ✅ |
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Intuitive, easy-to-use interface |
✅ | ✅ |
|
PinkVerify |
13 Processes |
7 Processes |
Ivanti was the first signatory to the secure by design pledge and the only ESM vendor that has pledged. You need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure and responsible technology.
Ivanti's core ITSM module offers robust, end-to-end service management capabilities that span the entire service delivery lifecycle, from initial request capture to final remediation. Additionally, Ivanti's ITAM module centralizes your IT asset data, enabling you to track, configure, optimize and strategically manage your assets throughout their complete lifecycle.
Enhance cross-functional communication, reduce redundancies and promote a unified approach to service delivery to support core workflows across the enterprise, including Human Resources, Facilities, Security Operations Management and more.
Seamlessly integrate with over 1000 IT connectors with Ivanti Neurons iPaaS to make workflow integration quick and easier without help from developers.
Increase productivity by leveraging AI capabilities to deliver concise generative AI summaries across service management tasks. Proactively identify anomalies across devices and use healing bot capabilities to resolve issues before they affect users.
See how Memorial Health migrated to Ivanti and increased their visibility on IT components.
Learn how University of Oxford worked with Ivanti to consolidate multiple outdated service desks into one.
Understand how Samaritan Health Services partnered with Ivanti to streamline operations, drive efficiency and improve digital security.
A. Ivanti’s flexible, no-code/low-code configuration capabilities allow you to scale as your needs grow and are fully equipped to support enterprise-level demands, while ManageEngine historically caters to low- to mid-market organizations.
A. Ivanti’s ITSM solution is so intuitive and straightforward that our customers don’t need a lot of handholding. We offer implementation services if our customers would like to choose them, however, we do not require expensive consultants to implement and maintain our instances. Customers can implement Ivanti’s out-of-the-box solutions in just weeks.
A. Ivanti’s solution was built with IT in mind and our user interface is easy to use. Customers will never have to worry about being unable to perform basic IT functions that can expand and scale across the enterprise if you need them to, along with the ability to provide an excellent digital employee experience.
A. ManageEngine lists a suite of about 13 IT apps. Whereas, Ivanti provides pre-built, out-of-the-box integrations, including Jira, MS Teams and chat integrations. This is in addition to offering exceptionally simple and easy integrations with over 1,000 IT-specific connectors with Ivanti Neurons iPaaS.
Modernize your ITSM software to deliver more value.