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How COVID-19 has impacted IT Service Management. What’s next?

April 22, 2020

Join us for a group discussion with Ivanti Service Manager customers about their recent experience.

In this webinar, Gary Wang from Ivanti speaks with several Ivanti customers about how COVID-19 has impacted their business from a service management perspective. With most organisations transitioning to working from home, the IT department had to scramble to enable the workforce with the required technology and ensure service continuity.

Now that the initial wave has hit us and we move towards BAU, what is next?

  • Have all assets been accounted for?
  • What services were impacted and can we provide the same level of service?
  • Do SLAs for Service Requests need to be revised?