Know Your Assets, Know Your Business

April 23, 2019

Arlen Beylerian | Principle Product Manager | Ivanti

Manually tracking your organization's IT assets can be exhausting: spreadsheets, lost or missing equipment, hardware that's out of warranty. It doesn't have to be that way. Ivanti Asset Manager gives you the visibility and control you need to track, manage and optimize your IT Assets and run your business more efficiently.  Save your spot.

Principle Product Manager Arlen Beylerian will give an overview of Ivanti Asset Manager capabilities that enable you to:

  • Know what assets you have, who's using them, and allocate cost
  • Link purchasing data and contracts to better manage your assets across their lifecycle
  • Create positive and productive end user experiences
  • Do more with less, optimizing and innovating throughout the IT asset management process

Transcript:

Mareike: My name is Mareike Fondufe, and I'm the part of the product marketing team here at Ivanti. And with me today, is Arlen Beylerian, and he's the principle product manager for asset manager. Thank you, Arlen, for joining us today.

Arlen: Thanks, Mareike. Looking forward to the session. It's not advancing. There you go.

Mareike: There you go. There you see our pictures, so nice to virtually meet everybody. From an agenda perspective, we'll talk a little bit about the current state of IT asset management, and then address some of the common challenges that we see our customers face with IT asset management. And then, Arlen will give you an overview of Asset Manager, talk about the key capabilities and also walk you through some demo scenarios.

You are currently muted, but let us know if you have any questions during the webinar. Please send us those using the Q&A or the chat window here in Webex, and we'll make sure that we have some time at the end to answer any of your questions. All right, so let's dive right in.

Thank you, Arlen. In our experience when talking to customers, many organizations are actually still using spreadsheets today to track their assets. And industry analysts put that number about at 25% of organizations are using Excel spreadsheets or manual ways to basically list and track their assets. And while that is a good start to know and track what you're having, it's really hard to keep up to date with all these changes that an asset can go through when it's first purchased, through being may be available in one department, then there's lots of changes throughout its life until it's decommissioned. And not knowing what is happening with that asset throughout its life cycle is really critical from a financial perspective, but also from a security angle. And 30% of fixed assets actually ghosts in organizations and simply cannot be found or located.

Asset location is also very difficult when you're thinking about tracking your assets, if you have multiple departments, multiple buildings, multiple locations in your organization. So many organizations, actually, are only verifying their asset location once a year, and 10% to 15% are actually only checking where their assets are every five years. And as I mentioned, you might be actually paying a lot for these assets that you might not actually need. And it's, actually, also opening yourselves up to a really risky situation when you can't protect these assets that you actually don't know about. And as a consequence, actually, many IT managers are not fully confident that they have an accurate and complete record of their IT assets at the moment.

And we just mentioned security. Arlen, if you can move to the next slide. If we actually look at these, from the Center of Internet Security published the Critical Security Controls that you can see here on the screen. So these CIS Critical Security Controls, they're actually recommended set of actions to stop any type of dangerous security attacks. And they actually mentioned that the first five of these provide an effective defense against 85% of cyber-attacks. And if you look at number one and two here, these are actually IT asset management disciplines. So it's very important to inventory your unauthorized hardware and software, so you can really establish that baseline of what do I have? What do I need to protect? So that you can be effectively defending against any type of attack. And so it's really important to have an understanding of what devices you have and the data that's connected to those.

But let's look at some of the use cases where IT asset management can help. So we talked about the first two. But let's not forget about software audits here at number three. Gartner just released a new planning assumption that basically by 2024, the number of internal and external hardware and software audit requests are supposed to be increasing exponentially from two- and-a-half audits annually to five audits annually. So it's basically 100% increase. So that's really goes against that initial assumption that audits will actually decrease because of cloud usage. So Gartner, actually, is estimating that this will increase both for hardware and software. So many organizations right now, in fear of audits, are over licensing. So really what that means overspending in fear of audits and not really spending what they're using but overspending, so that's budget that could be used for other projects in your organization.

And other things organizations are worried about include, for instance, integration with IT service management. So use cases there, for instance, onboarding. So if you don't have data or when you don't bring data together with your the software request with available stock data, for instance, you get through IT asset management, this really unnecessarily prolongs your onboarding process. And new employees, HR goes in and requests a new employee onboarding devices are supposed to be provisioned, software is supposed to be purchased or at least checked if they can be reallocated from existing software you have in stock. If those are not linked, it really, again, prolongs the time, it costs you more, and is not efficient for your new employees.

That link with ITSM and ITAM is also important, for instance, if you have certain devices or software that are causing you the most incidents or problems. And instead of maybe fixing those every time, reinstalling whatever you might be, might actually should replace these devices instead of fixing them.

Other use cases you see here, maybe you're just using basic discovery solutions, but then you don't have ways to properly normalize that data and use them to actually get from a software side and effective license position, but also on the hardware side to really manage your assets throughout their life cycle.

And then, other things we talked about having hardware vendors, software vendors in your environment, but not really knowing how they're performing for you, and really having no insights in when certain contracts are up for renewal, so not having that visibility.

And then, you might also have these hoarders in your business that are just not returning their equipment. And again, that's overspending on IT software and hardware that you actually do not need. A typical example here that comes to mind, for instance, on the hardware side is a staffing organization that has temporary workers, they have a certain assignment, they get handed hardware, they end that assignment, but don't bring back that hardware. On the software side, it used to be that everybody got assigned Visio, but hardly anybody used Visio for any type of project management or graphical illustration of project plans or things like that. So there was a lot of money spent on software that wasn't actually utilized in many instances. So again, this is just to give an example of the use cases where having that transparency and visibility to really understand what you have in your organization is that critical first step.

On the next two slides that we have for you, we have summarize these typical challenges that ITAM can solve. We've organized them in six buckets, if you like. So starting with what I just mentioned with that visibility as the first one. Maybe Arlen, could you comment on what you see or hear from customers typically when they're looking to solve their hardware and software challenges in their organization?

Arlen: Yeah, thanks, Mareike. Yeah, so as we organize those challenges into these six buckets, you can see how, you know, the type of problems that are occurring inside of an organization are really manifested in these type of questions that come up. So the fact that, you know, we don't always know who has what assets, where they're located. In fact, you know, a lot of times when, you know, we do discovery and we find that we have 10,000, 15,000, 20,000 assets on our network, and you feel great that you're managing that many assets. But what if you purchase 30,000, or 40,000, where are those other ones? So the discrepancy between what you purchased and what you see on your network is always gonna be a challenge. Where are those assets located? Where are those unmanaged devices that are out there? Are they causing, you know, security risks that could potentially have additional vulnerabilities?

So this first step, as Mareike said, is critical not only from, you know, managing your assets, but from a security perspective. That issue about hoarding assets is also a very important one. The end users are frustrated that they may not get what they need. So if somebody leaves an organization, a manager just may grab that laptop and put it in his desk and not let anybody know that he has it just in case that there's a problem and getting a new asset from provision for them. So that that causes a lot of problems. Knowing the conditions of your assets, knowing when to do your refreshes, are you ready for a refresh? Knowing those relationships between your assets and your vendors and the models that are being replaced with new versions. So having a complete vision in and visibility of what you have and where it's located and who owns it is kind of that first step.

Then once you know that... And again, all six of these that we're gonna talk about you don't have to do at once. A great thing about asset management is that it is a journey and you're never quite ever completely finished. There's always room for improvement. So the next step is knowing, you know, your cost. How can I better budget things? How can I know the total cost of a particular asset? It's not necessarily just your purchase costs anymore, but are there ongoing maintenance costs? What is the impact of all the incidents that have occurred on that device? Can I roll that up from a vendor perspective and see all my costs from a particular vendor? So having control and understanding the market value and the depreciated value of all these assets certainly is another area that a lot of our customers when they ask us about the these capabilities wanna get control around.

Next is around compliance. And certainly we always talk about compliance from a software perspective and our companion product Ivanti License Optimizer does a great job at identifying your license position of all your software. But security concerns are not only about software. If you don't know where your devices are, you certainly are vulnerable to, you know, what's on that device, if there's any secure type of information that you wanna control, is that walking in and out of your facility? You know, making sure that you have control around all your devices from a hardware and software perspective, and a regulatory perspective. There's certainly additional regulatory requirements that many of our customers have around disposing of an asset. So, you know, just, you know, reclaiming it isn't necessarily good enough. You need to know what the disposition of that device is and the hard disk and the data that was on that device.

Next is about the whole end user satisfaction component. We hear a lot from our customers that, you know, they want a better experience in getting their requests fulfilled from IT. They have experiences at home buying things from Amazon, getting updates on where that device is, and that experience they expect at work. So being able to provide a self-service capability, being able to deliver that device. This was one of the first questions that I got when we went out to see one of our initial customers is it just takes too long or too many steps by the time somebody orders a new device to actually delivering a new device to that end user. How can we shorten that time period so that we can facilitate that fulfillment in a quick and easy way?

Next is about scaling. Obviously, investments in IT, you know, are continually under pressure. I don't always hear about getting more people in IT. So how do we do things better? How do we do things more efficiently? How do we leverage automation to take that request and know when a new device that's been requested comes in the backdoor? How do we provision all the software on there that is required from that user? How do we do that in an automated process? You know, do we have the right kind of best practices and the right kind of hand-off state to get all that done, so that we don't have to continue to invest in all these repeatable processes that should be automated. So that is a continued concern that we always hear about.

And then, lastly is about the fiscal responsibility. You know, there's always this challenge of, you know, the business trying to run as efficiently as they can. Do we know their plans? Do we know what the business needs? Can we help them in planning out their requirements for hardware and software so that we can manage that process much more effectively? Do we know our spend from an organizational point of view? Do we know our budget? All this information certainly can be organized in a way that we can start answering these questions. And the great thing about the asset management discipline is that it's, in my mind, the only place where we bring together all these pieces of information. We not only have information about the hardware and software that's out there, but we have procurement information, we have vendor information. And nowhere else in the business does all of this information come together in one discipline. We don't have it in our ERP systems. We don't have it in just our IT discovery solutions. IT Asset Management is the unique place that brings all that information together.

And then when I talk to prospects about asset management, one way I like to describe it is a similar way in which we manage our own personal investments. These are assets that we have in our investment accounts. We have to do the same discipline around those as we do our IT assets. So hopefully, this helps kind of reinforce why we need this discipline around asset management. So from a procurement process, this is where asset management really starts is when you procure something. It's not when things show up on your network, right? When I procure something, I need to know the cost, I need to know the contracts, those purchase orders, I need to know everything about that initial investment that we're making.

And then once it's deployed, our asset, in our investment point of view, I need to know what I have. What's that daily stock ticker telling me about my inventory of assets? So this gives me a way of discovering and knowing what I have out there right now. So that comparison of what I bought to what I deployed gives me a great picture of my position right now. And then, over time, once it's deployed, I need to maintain it. And maintaining it from a asset management perspective is not just, you know, knowing where it is, but now I need to know what are those recurring costs? What are those support costs? What are those infinite costs that are ongoing? From an investment point of view, you know, what are those dividends that are continually coming up for those investments? So I can get a more complete picture of that ongoing maintenance of that.

And then lastly, in the disposal phase, you know, I need to make decisions. Should I sell my investment? Should I, you know, what's my warranty on my devices? What's my liabilities? What's my depreciated costs? Should I make a refresh decision on my assets? What's my vendor scorecard? Have I had a good track record with my vendor? Should I be looking for a new vendor at this point? So this kind of puts in perspective, in my mind, you know, the critical importance of doing all these disciplines around asset management and providing more rigor around the entire process. And as you can see, doing this from a spreadsheet becomes very, very difficult because I can't manage all these transitions from one life cycle state to another.

So Asset Manager, I'm gonna run through a quick demo, but our product touches all these different components. We have an asset repository that lets me view all the details around an asset. I have a product catalog that lets me standardize what I wanna purchase and what my devices should look like going forward. I have a stock management capability that lets me see the inventory of what I have in my store rooms and we'll take a look at that. Contract and procurement is critical to know what's coming in and what my relationships are with my external vendors. Being able to roll up all that information into a total cost of ownership picture is gonna be critical. And as I said, having a picture of your vendors and a scorecard so that you know how to renegotiate your contracts with those vendors.

And after my demo, I'll talk about barcode scanning and how that can provide you increased flexibility in bringing in new assets and quickly looking in updating asset content with a barcode scanner.

So I'm gonna switch to a demo right now. And we'll take a look at the product itself. So this is our Asset Manager product. And it comes with various dashboards. As an asset manager, I get a view, and it's very role based, so every role in the product can have a different view. If I'm the procurement manager, I can set up a dashboard just for my procurement information, and I can customize these dashboards. Out of the box, we have many dashboards that you can organize and view and customize as needed. But the beauty of the solution is that you can drill down from any one of these components. Right now I'm showing assets by type, desktop, servers and so on. I can show the locations of my assets, I can show the financial owners, and I can do list type of information as well. So what are my assets that haven't been seen in a while? So I can quickly view that information, I have abilities to export the information into an Excel spreadsheet. I can expand and maximize any one of these components to a full screen. And then I can drill down. If I want to see my computers that are classified as servers, I can view all those items directly now. And this is my Asset Repository that I mentioned earlier.

The Asset Repository lets me organize my information and provide all the details around my assets. If I drill down to any one of these, I can see more information about it. And again, the beauty of this is that Asset Management brings together so much rich information about an asset. And you can start simple here and, you know, populate just basic information and grow that over time. Or you can bring in as much data as you want from your initial installation. So, here we see that we have the server, we can have an image of the server, I can provide some detailed information about, you know, the model, the color, the weight, the condition of the device. I also have information of assignment. So who is this assigned to? What's the location that it was assigned to? So that I can compare this to what is really happening out there on my network.

And then I can provide some security profile information. So is there anything on this device that I want to make sure may have some risk associated? So I can provide some context here about the device and its usage. I have some purchase information, some age information that we calculate, some life expectancy of this device. So if I wanna start calculating refresh information, I can do it based on the delta between these two items. Any warranty information, and then lastly, any barcode or scanning information that I want to associate with the device.

Now, you notice that there's a lot of other tabs of information that I can manage around this device. I also have some navigation buttons at the top that allow me to view the same information from different workspaces. So I can marry the detail information about an individual device with contextual information about the object that I need to manage. So if I need to manage the stock in an inventory location, I can do that if I want to, you know, track my inventory from a purchase order perspective and what's out there, I can do that, or I can do it from a detailed device perspective.

So since we're here at the device level, I can look at all my discovery information. So now, discovery is what is coming in from the network. What information do I have about this device that is coming into my discovery tools that I've integrated with, and we'll talk more about discovery at the end of this session. But I can also do a comparison. These are all the assigned values of what I purchased this device for, and these are the discovered values that are coming in from the network. And if there are discrepancies here, you'll see that I've assigned this to Andrew Smythe, but the light last login was a Bill Barker, right? And it was assigned to a location in Europe, and now it's being used in the Americas. And I can start analyzing, why are these different? Why is there drift going on with these two different pieces of information?

So additionally, we have other information that comes from Discovery. All the software content that's on that device, any network cards that are on that device, I can get. This is another interesting one, User Assets. This device is owned by a user, but these are all the other device that that user has in the system as well. So I can see the relationship between the individual device and other devices that user has.

Contracts. Again, contracts can be any type of relationship that you have with this device. There's the initial purchase that we did, but there may also be a contract for maintenance of this device. What vendor do we work with for this device can be defined here. Vendor scorecards, as I mentioned, are a great way of tracking all the issues that have ever occurred that you may want to keep track of when you want to renegotiate a contract with a vendor. And you'll see, in this case, there was an event about a storage array that was not functioning. So, you know, this happened, you know, maybe a year ago, but I want to remember that when I'm renegotiating this contract so I don't have to, you know, look for this information. It can all go into a scorecard at the time that I need that information.

Finance gives me some rolled up information about the cost of this device. And then I can see the individual transactions that have occurred over time and get a role-up cost on this device. What was the initial purchase? What were the maintenance events that occurred? And now, I can see all that information in one area.

Journal Entries allow me to create any type of comments that I want or notes about the device. I can create attachments about it. In this case, a user manual that I can attach to it. And this is a really nice one, the Inventory Transactions allow me to see where this device has been. If I've checked it in to put it into a storage location, and then it went out to a corporate office, and then it moved to a London location, I can see all the history that's occurred there.

And then lastly, I can have an audit log of all the things that have happened in this device historically, so I can track all the details of who assigned what to where, and what happened so I don't lose perspective of that. I also have Quick Actions that let me to do check-ins, user assignment, location changes, and financial owners, in addition to changing those fields directly on the screen.

So let's look at how you can view this same information from different disciplines. I talked about a product catalog. Product Catalogs are, again, a way of me standardizing all of my products into standards that I wanna move forward with, and it also helps me normalize the data that's in the system. So if there's one catalog definition, I can propagate that to all the devices that I have that I'm managing.

So here are all my catalog items. Maybe I want to just view my product items...oh I don't have any in mine...so let's go back to all. And I can view this Dell device and see that here's the definition of the device that is being standardized. I can see the description, I can see some cost information, and some detail information. If I change any of the description information, what's great about the system, is all the assets that are associated with this on my network or on order can be updated directly. So here are all the linked items, all the assets that are part of this catalog. I also see all the stock level information where these devices are being inventoried anywhere globally. Let me just clear this off. I can see any active orders that are ongoing with this product. I can see all the approved vendors that I am purchasing this product, any suggested alternatives for this device, so that if this is being discontinued here's the new version I wanna start placing orders for.

The next step would be to look at my contracts, right? So Contract is a view of how I negotiate. And again, you may or may not have contracts, you may go straight to a purchase order, but if I look at a contract definition, I can see that a contract has line items. It can be a contract for purchase, it can be a contract for maintenance. I can see all the purchase orders that are associated with it. I can see all the transaction details, you know, who that is, the vendor contracts that are associated with it, so I have a lot of details around the contract itself.

Now, when I go to a purchase order, and you may start with a purchase order, these are my purchase orders, but I can view all purchase orders that I have in the system. Let me just go back to mine. So a purchase order has a record of that purchase order. So I know that there are these Lenovo items and I'm purchasing 10 of them, and I haven't received any yet, so there's still remaining of 10 items .

The nice thing about what we do with the purchase order is we stub out all the individual assets that are coming in with whatever level of detail we know about that device. So initially, I may not have any information about the serial number of the device, so I can just stub out. I know what device we've ordered, so I know the make, model and so forth about that device. But over time, I might get a manifest that gives me some of the information about the serial number and I can add that in very quickly so that that receiving process in the backdoor goes very quickly and easily.

So hopefully, that kind of paints a picture of viewing your assets not only from a detailed perspective, but also from a purchasing and procurement perspective and financial perspective, as well.

So let's go back to the PowerPoint and talk a little bit about barcode scanning. And I don't know if you're seeing the blurry image. I'm not sure why these images aren't coming through very well. But today, we have an ability to use a barcode scanner to automate the process of updating your data. So if your device has a barcode on it, or a QR code that identifies it, you can scan that and then quickly update the fields that you want to update on it. So if I might need to change the assigned user of it because I'm moving it from one user to another, I can update that field directly from my mobile device and move on to my next task, so very quick way rather than typing information in or searching for a device to use that barcode scanner. We'll be enhancing this capability in the future by allowing our customers to use native phone devices and their camera. But today, we require a dedicated type of Android barcode scanner primarily for its performance capabilities. But again, over time, we're going to improve that capability for actual mobile devices.

So our Asset Manager product comes in three flavors. The initial product that we released last year was Asset Manager Essentials. And as the name of the product implies, it's a built for purpose out of the box, ready-to-go asset management solution. It's design is somewhat thick. So for customers that just need the best practices kind of out of the box, it can be configured for the use that you have and the devices that you have. But the design of the screens and forms are limited to what you see.

Later in the year, we released Asset Manager Cloud, which again, both of these products are delivered through the cloud. But this provides that next level of flexibility so you can design your forms and workflow based on the requirements that you have, targeting more for the mature customer that needs that level of customization. We also provide three instances of the product so you can do your development and testing before you move things into a live production environment.

And lastly, at the beginning of this year, we released Asset Manager Premise, which, as the name implies, is the same as Asset Manager Cloud, it provides the same flexibility, but it's delivered inside your firewall on your own infrastructure. There is one other difference between Asset Manager Cloud and Asset Manager Premise, which we'll get to later on, which is that Asset Manager Cloud takes advantage of Ivanti cloud, which provides connectors to all the primary discovery tools and procurement information. Asset Manager Premise requires native connectors that we provide to some of the major ones, but it doesn't use the cloud at all to bring in that data. And we'll talk a little bit more about the differences coming up.

So, I guess this is where I was gonna talk about that. So Ivanti cloud provides us with a tremendous value. It is the ability to normalize all the discovery information with its connectors from multiple data sources. And today, they're connectors for our own endpoint management system EPM. We have connectors for the DCDs, the device data center discovery. We have connectors for Active Directory and bringing the devices from Active Directory. And we have some templates that come through our CSV connector that are gonna bring in that data. So Asset Manager is a consumer of Ivanti cloud information, much like License Optimizer and Smart Advisors and other Ivanti products will be consumers of this data that is being normalized and reconciled for you through these data services, import capability.

So Asset Manager leverages that. And as new connectors are built, that information can seamlessly be propagated into Asset Manager and you can start your life cycle management of those devices. And as I talked about earlier, there are cases, like, in Asset Manager Premise where we cannot leverage Asset Manager Cloud, but we have native connectors that are part of the platform that let you bring in that data directly from those data sources. So those will be available for customers that have the Asset Manager Premise product. And it also provides APIs for data sources that we may not have connectors for that you can use that direct import capability.

So that was all that I had for giving you an overview of the product. Hopefully, that, you know, gave you a good sense of what we're doing from a hardware asset management perspective. So we can open it up for any questions. I don't know, Mareike, if there are any questions that came in online.

Mareike: Yes, there are. Thank you, Arlen. The first question is whether we can use Asset Manager also to track journal and database subscriptions.

Arlen: Yeah, so you can pretty much track any type of asset, you know, whether it's hardware, software, furniture, cars, anything that you want to track, you can create a business object for it to track. I would say that if there are very specific details around the object that you're trying to track, I would consider Asset Manager Cloud over Asset Manager Essential so you can optimize the type of fields that you wanna track about those objects directly in the software.

Mareike: Thank you. Another question came in around how does the scanning just actually find these assets and network scanning impact organizations that have low bandwidth network? Does it impact the bandwidth connection, the tier one was mentioned here?

Arlen: Yeah, good question. Again, Asset Manager itself doesn't provide a discovery capability. So if you already have a discovery capability that's working on your low bandwidth environment, we can connect to that and bring in that data. So you can schedule it however often you want, if it's once a day, once a week, or on the weekend, whenever you wanna bring in the data into Asset Manager. But again, we don't provide the scanning, we just connect to whatever scanning tool that you have.

Mareike: Thank you. Well, another question is does the Asset Manager has tie-ins with Dell service tax and can it pull life warranty data?

Arlen: Yeah, that's an interesting one. Again, over time, we will be bringing in more and more connectors that bring in that procurement life cycle data. Today, I don't have a connector for Dell, but it is one of the ones that is in on the roadmap so that we can, you know, consider how we would bring in that data. The good news is that with the CSV connectors, we'll be able to bring in a variety of information. A lot of these vendors will actually publish some of their content out so that we can import it in through a CSV and bring in that data however it's structured. So it will take some data mapping to do some of that, but it can be done.

Mareike: Okay. Another question came up in around the difference of Asset Manager versus License Optimizer, could you maybe elaborate that a little bit?

Arlen: Yeah, that's a very good question. So Asset Manager is never intended to be a compliance or managing any of your licensed positions with your software vendors, but it can give you information about basic entitlement information. So if I have a contract with a software vendor that says, "We purchased 100 licenses of this software," I can put that into the system and know that I have those 100 licenses. What I don't have and what License Optimizer does is it knows the actual license position of the usage of that license, right? So if you manually update the license entitlement count in Asset Manager, then great, you'll have that information. But know that that information goes out of date the minute you put that information in. License Optimizer gives you a much better perspective of the actual license position.

Mareike: We have a question around can we track and manage USB flash drive? Does this support USB encryption remote wipe etc.?

Arlen: USB? I'm not 100% sure the context of the question. But is it more of a device control question? I'm wondering if there's a USB device attached to an asset. I suspect it's a question like that. But if you want to send me more details around that question, I'll be happy to look into it for you.

Mareike: Okay. Is the barcode scanning app only available for Android devices? If yes, is there a plan to include other devices?

Arlen: Yes. So today, it's only a dedicated Android scanning device. It's the only approach that we have today. There are some workarounds that we can do in the field, but I prefer that customers wait for our roadmap plan scanning from any mobile device, meaning whether it's Android or iOS, you'll be able to run our scanning app that will take advantage of the native camera on that mobile phone, so you'll be able to use scanning. But that is on the roadmap, it's not available today. The only thing that's available today is the dedicated Android scanning device.

Mareike: And then there was also a question same as we had Asset Manager and License Optimizer. The difference between Asset Manager and EPM, Endpoint Manager, and how they use that discovery. I think that came up at that last slide. I don't know if this question is still relevant. But if you've got the answers, but maybe you could comment that again around the data services.

Arlen: Yeah, exactly. So we really have three ways of bringing in external data. And again, I want to emphasize that Asset Manager itself doesn't have a built-in discovery tool. We require some external discovery tool. And many of our customers have multiple discovery tools. They may have at FCCM, EPM and other tools out there. So whatever tool you have to do your discovery, and let's say it's EPM in this case, you can bring in that data three different ways. You can push that data to an Excel template that we have to bring it in. Again, I wouldn't use that for EPM data, but it's available to you. You can use our Ivanti cloud connectors that have an EPM connector that populates via the cloud, reconciles it for you. And then from Asset Manager, we subscribe to that data and bring it into Asset Manager. And then, the third way is if you don't have access to Ivanti cloud, which I would encourage you to use the Ivanti cloud, but if you didn't have that, we have native connectors for, you know, some of the standard discovery tools out there as part of our platform.

And I probably should have mentioned our asset management platform is shared with our service management tool. So all the connectors that our service management tool had, we have with asset management as well, so you can bring in data that way as well.

Mareike: And then you've mentioned that connectors are being built to other vendors. But there was a question, if there's already a connector for HP available.

Arlen: There's not a connector for HP as of yet. But again, it is on our roadmap to have connectors, excuse me, for all of the major device vendors. What we're delivering in 19.1, which is coming out very soon, is a connector for the CDW, which is a major device vendor here in North America. I'm not sure if they do Europe yet or not. But all of their invoices we can import through a connector with our next release.

Mareike: And another question we have. And thank you everybody for sending those into us. Is it possible to have an on-premise cloud hybrid environment or is it importing the data the only option when using on-premise?

Arlen: Yeah, right now there is no hybrid type of solution for the premise solution. So you'd have to use our embedded connectors to get data in and you cannot go through Ivanti cloud.

Mareike: Okay. I believe those are all the questions so far. Please keep them coming. We still have some time.

Arlen: Yeah, and if we didn't answer your questions correctly, please get Mareike or myself any questions and we'll be happy to get you the answers as a follow up.

Mareike: Okay, another question came in, please advise on the current vendors that have supported for warranty information capture.

Arlen: So warranty information comes from a number of different places. We can get a lot of it from EPM itself. So a lot of the discovery tools will have some warranty information. Additionally, if it's not in there, again, we can get it through a CSV connector today. But again, over time, we wanna have native connectors for all the core hardware vendors that are out there, including, you know, Lenovo, Dell, HP, etc.

Mareike: Okay. And another question. You just mentioned that it shares the same platform as Service Manager, does it run on the same server?

Arlen: Yes. So it's all one product that's controlled by roles and users that have been assigned different roles. So if you already have Service Manager, it is, you know, you would just assign different functions to each role. Now, that there are some requirements if you've been an existing Service Manager customer, applying the Asset Manager package to your instance will require some mapping services based on what you've customized inside of Service Management. So just know that there will be a little bit of services to do that mapping for you. But yes, it all lives in one instance.

Mareike: Okay. I think those were all the questions that came in. As Arlen mentioned, we'll follow up with the slide deck from today, as well as the recording, and we'll also leave our contact data so that if any more questions are coming up, please feel free to reach out to us anytime. So we wanna thank you for attending today, and wish you a great rest of your day. Thank you so much. And we would love to welcome you again to our next webinar from the IP asset management side. There is a new webinar planned for May 29th, and it talks about how to manage your SAP licenses. So check that out and feel free to register for that one as well. Thank you again and have a great rest of your day.

Arlen: Thank you. Bye-bye.