Don't Lose Sleep Over Lost Assets

August 02, 2018

Phil Merson | Ivanti

Mareike Fondufe | Ivanti

Darren Wilensky | Product Manager | Ivanti

Imagine you’re a shepherd overseeing a huge flock of sheep. How do you keep track of all those little fluff-balls to make sure they’re all accounted for? Such is the plight of an asset manager… who normally resorts to spreadsheets to track his flock of hardware and software. It’s easy to misplace assets when you’re maintaining and manually updating a spreadsheet.

There’s a better way. Register for our upcoming webinar to learn about the hottest new product in IT asset management: Ivanti Asset Manager Essentials.

Transcript:

Mareike: Hello. Everybody, and thank you very much for joining us today for the webinar Don't Lose Sleep Over Lost IT Assets. If you have any questions during the webinar, please feel free to use the chat or the Q&A windows from WebEx and send us these questions and we will be answering those during the webinar as well allot some time at the end of the webinar to go through your question. 
 
I would like to introduce today's speaker, it's Darren Wilensky. He is a Senior Product Manager heading over the IT Asset Management portfolio here at Ivanti. He has over 18 years of experience in achieving ITAM Solutions within a project related environment. And he is our expert today guiding you through, and showing you a little about our Asset Manager Essentials Solution. So, without further ado, I'd like to hand over to Darren to take it away. 
 
Darren: Thanks, Mareike, appreciate that. Thanks again for everyone who joined the session. We're gonna talk a little bit about ITAM and our new solution. So, I'm Darren Wilensky. I've at Ivanti almost two years as a Product Manager focused on our ITAM Solutions, and let's just get right into it. So the agenda today, we're gonna talk about some ITAM key challenges. We'll take a look at an overview of the solution of the Asset Manager Essentials Solution, dive into some product capabilities, show you a demo of the tool, talk about key benefits, and then we'll leave some time for Q&A. 
 
So why ITAM? Well, here's just a handful of statistics but honestly there are hundreds out there. We've picked some of these from firms like Gartner and other research organizations and white papers, but there are so many reasons why ITAM is critical to organizations. So, just for example, 30% of fixed assets are ghosts or missing, cannot be found or accountable in an organization. We found that 56% of organizations only verify locations of their assets once year, 10% to 15% every five years. So, you know, if you don't know where your assets are, there is a lot risk there. How would you know if you need to purchase new assets, if you have assets that can be reused, if someone using an asset they shouldn't be. Location is very important. 
 
The one thing that I see more often than none is the amount of time that organizations spend trying to clean up data, dealing with data inaccuracies, and it really impacts all of IT. So statistics we found is organizations on average spend 10 hours a week resolving data accuracy issues while 32%, a third, spend more than 25 hours per week. And I have seen environments where they're spending three times that amount, how large organizations are doing a lot of different data sources, multiple data centers just the data is really critical. Once it starts to get dirty, it's very hard to deal with. 
 
Another issue we see is a lot of organizations still use spreadsheets for tracking procurement, for tracking inventory. And obviously, you know, that is not the most efficient way, not really something that's scalable or maintainable dealing with just spreadsheets. Nearly 66% of IT managers have admitted to not understanding or having a complete picture of their IT assets. And this is pretty much something we see in almost every environment. So those are just a few statistics but there are many out there, we just pick an example just to kinda show why we'd use ITAM. But I'm pretty sure everyone on this call has dealt with some of these or others and understands the value of IT Asset Management. 
 
Let's look at some of the key challenges, and what we're gonna see here is, I'm gonna through six different categories, you can call them challenges, you can call them business objectives. And we came to these six, not based on what Ivanti thinks, but based on what we've seen in our customers. And I can tell you through my almost 20 years of experience in ITAM that these are definitely the six most critical, six most seen business objective challenges things of why you do ITAM.
 
So, the first category is visibility and performance. So this is understanding, you know, I know what I have, what assets, I know who is using them, I know where they are. And the reason why this is important, one, you know, if you don't know what assets you have, how could you possibly know it needs to purchase a new asset or maybe a new employee? Or if you have an asset that needs to be reclaimed or dispose of, maybe you have an asset up for refresh but you don't have any information about it, so you have an eight, nine-year-old laptop being used out there by someone and they're having a hard time doing their job. So understanding and having that visibility into your inventory and who is using it is really important. So this ties directly into compliance which we will see a little bit later on. 
 
The next category is managing cost. So, you know, being able to cost allocate, being able to accurately forecast your budget, you know, having a tool that can show you where you're spending, really gives you a lot of power going forward. So if you know that in sales, you're purchasing X amount of equipment or software, whereas in marketing or a different division you're not, you can kind of set things up for later on to really hold different groups accountable. But without understanding what you're purchasing, your costs, things can really get out of hand really quickly. So understand the financial side of your assets is very critical. 
 
Next category is compliance and risk management. This currently I would say is everyone's number one priority. So when we think about compliance and risk management, probably a few years ago, the two biggest things would be kind of regulatory compliance, so if you're in healthcare maybe HIPAA or PCI data regulation. There is also internal compliance. So, maybe, your organization mandates that certain antivirus or certain encryption is installed on machines or maybe only certain personnel can use certain machine. There is also software compliance, something everyone is aware of nowadays with the amount a software audits that's happened over the past decade and seem to continue to happen about major vendors, could be quite costly. Understanding your software position, and whether or not you're compliant is very, very critical. 
 
But in the past few months a new regulation called GDPR came out and this deals with how you're handling customer's data. So GDPR was a regulation from the EU, but it really impacts everyone, and soon there's going to be a regulation in the U.S. for those organizations that are not doing business overseas. But for the most part, all of those are touched one way or another by user or company outside of the U.S. So how you handle user data, being accountable for what that data is being used for is really critical. 
 
There is also compliance in terms of on-boarding and off-boarding. So maybe your process for on-boarding a new employee, you have to be able to account for, "Okay, make sure they have the right access to the right tools, the right hardware. But then when they're leaving, make sure you reclaim that hardware, make sure that hardware is put through whatever process it needs for you to be compliant. You know, if you're in healthcare or finance there are certain regulations. If you dispose of that asset in a certain way, make sure you get it back, clean it, dispose of it, whatever the process for mandate states. So compliance is probably the number one thing that most customers or prospects we talk to are concerned about. 
 
The fourth bucket is end user experience. I would say if you went back 15, 20 years ago, no one really cared about end user experience. But as IT has matured and grown, end user experience is a really important part. So when talking about end user experience, you want your users of your software and devices to have a positive experience obviously, but things that can impact us are things like, if you're not aware that you've got 27 agents on a user's laptop, it's slowing them down, well, that's going to give them a poor experience and also impact their productivity. Things like understanding if your user's laptop need to be refreshed, things about offering some type of self-service so they can deal with issues on their own. 
 
When it comes to ITAM, ITAM gives you that ability to have visibility into your assets, where they are what's on them, so in a lot of case you can automate certain self-service issues, things like if someone needs a new piece of software that's on an approved list of software. Well, you can facilitate this through automation and not have to have that person actually call or do anything. They just go into your self-service portal and make that happen. So being able to get funding and move your IT program forward, well, you really need positive end users. If all you're getting is complaints, it's gonna be quite difficult to get your executive to buy in, to fund your program further. So, end user experience is very important. 
 
The fifth category is scaling the business. So this is basically being able to do more with less, being able to optimize and innovate. So, you know, do you have the right tools in place that allow you to grow as your organization grows? Do you have processes in place to able to introduce new software, new integrations, whatever it maybe? By having a robust asset management solution in place, you can more easily optimize your assets and be more careful around managing the financial cost around them. So this is very important especially for organizations that have gone through acquisitions and mergers and they're growing and they're using old technology and don't have the right ITAM process in place. They see this very clearly impacting them, so when you're dealing with all these different data sets from different divisions and you don't have a consolidated tool, it's hard to get visibility into what you have. 
 
So the last category or challenge is enterprise fiscal accountability. And this is really being able to understand the cost and accountability of hardware, software, and associate services. Being able to understand your spend, being able to forecast, very critical. It also allows you to hold those in the organization who are purchasing or responsible for the equipment or software to be accountable, and being able to set up things like charging back. So many times, we see the IT department as kind of a black hole where they don't have a charge back system in place and everyone is just requesting things, and it's all coming out of IT so there's purchasing whatever is being requested. So once you have the understanding of where these costs and systems in place, where you can have enterprise accountability, well, then you know who is spending on what and who is responsible for what. So it really allows you to not have IT be responsible for all the costs and really hold those who are using the software and hardware in your assets accountable. 
 
So those are six key challenges, six business objectives, whatever you'd want to call them. But these are the six things that can really add value and really help not just in IT but across the entire organization, you know, from procurement to finance, to HR, to really every group is touched by IT. So now I'm gonna give you an overview of our Asset Manager Essentials Solution. 
 
So what we try to do is we've prebuilt an IT Asset Management Solution that's in the cloud, that's able to be used immediately out of the box. So you're not gonna have to spend the ton of money on professional services getting things setup and dealing with any system complexities. We really try to deliver something that has everything you need for IT Asset Management and allows you to use it day one. So we've prepackaged the six design for rapid budget-friendly implementations. Out of the box, there is a lot of reporting and dashboards, so you don't have to rely on spreadsheets, you don't have to rely on different views and exporting data from different systems. But you're able to use these dashboards and customize them and easily discover track, manage your assets from procurement all the way through to disposal. 
 
We have a powerful data importing mechanism. So we support several discovery sources and allow you to easily compare your actual data with discover data, and generate any essential reports from that. It is a cloud solution so there is no any installation on your end. There is just a URL, and everything is handled on our side. So you get automatic feature updates and you eliminate the administration and maybe some headaches of an on-prem solution. 
 
Asset Manager Essentials was built on top of our service manager platform which is a proven platform for growth, so it's built on the Ivanti Cloud, and it features blended integration with help desk essentials. Overall, when we built this tool, we really tried to incorporate ITAM industry best practices. So we didn't just think about, "Okay, these are industry standards," but we also thought about, "Here all the different scenarios we've seen with all the different customers throughout the years." So we try to put something together that really addresses everything you would need from an ITAM perspective. 
 
So, now let's take a look at some of the product capabilities. So out of the box, there is an asset repository which really contains a whole plethora of different fields and information, and most likely you're not gonna find anything missing that you would to need to track from an ITAM perspective. We also have a product catalog, so you can create or import all of your catalog items and you can dictate whether something is of standard, something is not standard, capturing information such as part numbers, vendor information, prices, all those things you think about when ordering something from a catalog. 
 
We have a stock management module, so if you want to store all things in your warehouse, have things in stock, be able to check things in and out of stock, do to your stock management you can do that. We have a contract management module, so you can import and manage your contracts. So things like maintenance renewals, warranty, whatever contracts you may have or need, you can manage those and those can get linked to assets and linked to users and so you have that full transparency of what's under contract. If you have a renewal coming up, there's a place with set notifications and things like that, so you're able to do your contract management.
 
We've got a full procurement module, so you can track your procurement from ordering to receive to invoicing all the way through, so the full lifecycle. Total cost of ownership. So this was something we really we're making sure we wanted to get right because we find more times than none, it's been difficult on other systems, other environments that really users understand what is the TCO of their assets. So what we've done is we've added financial fields. We have ability to do straight line appreciation but we capture all the cost for assets, wherever they may occur. So if you opened up a ticket, and something needed repair, we capture that cost. When you initially purchased something, we capture that cost. 
 
If something is on maintenance or support contract, every time that invoice comes in, something stays under as a cost accrued, that's all captured on the asset. You can go back and see what's… "During the life of this asset, what did I pay? Was this a good investment of this asset certainly well? Or did I end up paying X amount, and I probably wanna purchase a different type of asset?" So we really look at TCO as an important piece. We feel like we're really able to capture that in Asset Manager Essential.
 
Vendor management. So the ability to not just track your vendor, but actually be able to put together a vendor scorecard so you know what type of quality of service you're getting from your different vendors. You know, things such speed of delivery, things such, you know, call back frequency or whatever it may be, but we allow you to track your vendor interactions and easily build a scorecard from that. So later on when it comes time to purchasing more assets, you can make a decision on what vendor you want to use. And, finally, barcode scanning. So we'll talk about this a bit more in detail in just a bit, but basically giving you the abilities so you can use a barcode scanner and scan in your assets for any manual inventory. 
 
So let's take a look at some screenshots, learn more information about those different modules I just spoke of. So the ability to do asset tracking. You can import data from a variety of sources. We have exception reports out of box, and we're storing the data from discovery as well as from procurement. So as data comes in, you're able to see, "This is what I purchased but this is what I've discovered." And if there's any discrepancies, you can easily spit out an exception report and see. You know, if you look in the screenshot here, we can see that the associated user was Andrew, but who actually was logging in was Bill. The location for this asset was supposed to be the London office, but he was found in the corporate office. So having that ability to see what it should be, what was purchased and where it was supposed to go and where it actually is, it's very powerful. It can really help you cut down on risk and make decisions quicker. So full asset tracking. We do track a whole lot of columns and fields so there is really a lot you can track if you want. 
 
So talking about things you can track, talking about that asset data, things like asset tags, serial number, MAC address, physical details. We have columns for color, weight, and condition. You know, sometimes you would wanna capture a condition because maybe you ordered something but when the stock room received it, maybe it was already damaged. So they can easily note that and you can go back to the vendor and say, "Hey, you know, I received five laptops, three of them were… came in a used condition. They were supposed to be new." We capture location information including stock management. So if you want to purchase things, put them into stock, and later on take them out of stock and assign them to a user or other location, you can do that very quickly and easily. 
 
Status and environment details. Now what is the status of an asset? Is it active? Is it offline? Is it awaiting to be received? And then the environment details. Is this a dead machine, test fraud and things that nature? We have fields for policy attributes, so you may have an internal policy that you can easily set up. We've got different dropdowns and other fields to capture your internal policy information if that's something you'd like to capture and track. Warranty information, also all types of contractual information we capture. And other asset type specific data, IP address, memory, RAM, all the discovered information. 
 
So we also have a product catalogue, and the product catalogue is basically a list of all of the products in the environment. So we keep track of a model, keep track of who is requesting this, the part number, manufacturer, different descriptions such as color, weight, dimensions, the asset type and sub type, that's very important. So when you're running reports, you can easily look things up like number of laptops would go up on the level with the same number of computers. We have things like useful life, replacement model whether or not this is a standard catalogue items. So you may have a list of standards that allow in your environment and you may have some exceptions, so you can create different catalogue items. You may have a standard laptop that everyone in finance should have, but there may have been an exception of one needed a different laptop for a specific reason. So you could capture that in the product catalogue. 
 
So we have approved vendors, you could easily see the current stock levels for different items. So before you order something, you may already have one available, so we'll present that information to you. 
 
We have our financial management module where we're capturing all of the financials. So this includes asset age, procurement data, the actual financial owners, not just who is actually using it, but who is responsible for it. The purchase order number, we have different costs, purchase price, freight costs, ownership type, acquisition method. Whether or not it's a fixed asset, you may have a GL value, salvage value, market price. And, again, you can do a straight-line depreciation in the tool. So we try to capture, "What would you need for a financial management?"
 
And here is an example of tracking the TCO. So, in this case, you'll see two-line items here, one for a purchase order, the initial purchase, and the one for annual maintenance, and on the right-hand side of the screen you see the total cost. So what we've built is any time a cost is approved against that asset, we store it as a financial transaction, and then you can easily see the total cost through the life of the asset. So it's still an open to service ticket against this asset, a repair had to be made and that cost money. Well, we would capture that cost and bring that to this tab, and then you would see that cost accrue by whatever the repair cost was. So it's really giving you TCO of the asset. 
 
Procurement management. So being able to raise and maintain purchase orders. You know, purchase orders can have your list of line items associated with it. So if you wanna order five desktops, five laptops, it could be one order of five or you may be ordering five individual. But we capture all of the information needed for a purchase order. So things such as your invoice cost, your total cost, your vendor expected delivery, if you get that information, and because we're using the catalogue to order this, we already know the model and type and subtype of the assets, and we have a lot of information we can prepopulate based on the purchase order, so. And then we track this through the life. You're gonna have invoice information, shipment information, contract information, if applicable. 
 
Contract management. So being able to manage and maintain your contracts related to these assets. We also have a notification feature. So if you wanna set up your alert for when a contract is coming close for renewal, you can do that. Vendor management, and we were speaking about this earlier but we really capture everything possible around a vendor. So even things such as their stock symbol, years in business, number of employees, legal name, parent company, you can see there's a whole list of fields, addresses, contacts, and a lot of times this is very useful information. So if you have an issue and you need to contact your vendor, understanding the list of contacts for that vendor and being able to easily get to it, is a valuable thing to have, save you some time trying to find that information elsewhere. 
 
And with this, is where the vendor scorecards. So as you can see on the screen these are different entries that you can create and basically you're just giving a score on different attributes. So things like communication, customer service, quality, reliability, pricing, so as things happen along the way, you can capture these things, and then later on calculate a score for that vendor. So if you're purchasing from four different vendors, you may see after few months or a year that you're getting much better quality of service from one vendor from another, or you're getting better pricing, or it may differ depending on what you're purchasing. So having this information allows you to make much better decisions. As you're creating these different pieces of line items, you can merge those into one scorecard. And then with that, you'll generate an overall status. So in this case, we can see Dell has good standing. You can kinda look through the different attributes and where they were scored. 
 
A nice feature of Asset Manager Essentials is this part of the dashboards and reporting capabilities. So out of the box there are ton of reports and ton of dashboards, and these dashboards are made up of interactive widgets which you can click in and get the data but they're also very customizable and we allow you to create dashboards for different roles. So you may have a Contract Administrator, a Procurement Manager, Inventory Manager, and Asset Administrator and they all have different needs for things they wanna see. So you can have different dashboards for all four of those or you may give them multiple dashboards. So you can have one user or one role that has five different dashboards assigned to them, and they can easily just flip through the different dashboards and see the different data sets they're looking for. 
 
In this case, we're seeing a dashboard that breaks down assets by type, assets by owner, assets by location, and then we've got a list of assets that have not been seen over 30 days. So typically, this is coming from discovery, so a lot of times you want to look into assets that have not reported back and find out what's the status. Are they missing? Maybe they're just offline, maybe somewhere on vacation, whatever it maybe. But be able to present that information to you right when you log in, yeah, it's pretty powerful. 
 
Barcode scanning. This is something that most of our customers have asked for. It's something that's really critical with IT Asset Management. You know, if you're receiving in tons and tons of equipment into your stock room or wherever it maybe. If you have to manually go and enter in asset tags and information about the asset, it's just normally not the most accurate method, and it's also not real scalable or supportable. So, we have an Android app that runs on a barcode scanning device. It allows you to pull up assets and then update them, but it also allows you to create assets and scan multiple at the same time and then update all those if you want to do kind of a bulk update. So this is something that we're also looking to continue to build and mature, and hopefully in the near future we'll also have an app for cellphones both for Android and Apple. 
 
So now we'll actually take a look at the tool. So, I'm gonna jump into a recording of a demo, and so what you're seeing here is the homepage of Asset Manager. We see that this is the dashboard assigned to this user, you can see here Asset Manager. If you were to click that drop down, you could see other dashboards that may already be assigned to this user. And so we're going to go ahead and click on Asset Record, it may pause up here. And so this is a record of asset repository and you'll see there are multiple tabs across the board and we're gonna go through each of these tabs and kinda show you the information we're storing, collecting. Up top, you'll see the main information of the assets, so the subtype, catalogue item, manufacturer, model, part number, who it's assigned to, location, things of that nature. Went a little bit too fast there, so let me get back to that. 
 
So now we're looking at the Discovery tab, and we're gonna see all the different information coming in from discovery, so things like memory, IP address, MAC address, all the CPU and OS information, different drives, storage, monitor. Next, you'll see a tab for user assets, so if you're on an asset and that user has more assets assigned to them, you'll see that on that tab. The Relationship tab is basically just that. So if this is a server, it might be tied or part of a cluster, this might be tied to other hosts. That could be LPAR, this could be a virtual pool, whatever the relationship maybe, relationships are very important especially when looking at… trying to do impact analyses, or looking at software compliance and understanding if something is installed in VM or something else, you know, going back and figuring out how many CPUs are accounted for that liability. 
 
So here is the Contracts tab. So we're seeing all the different contracts associated to this asset. There could be one, there could be none, there could be many. Here, we're looking at a purchase and kind of a maintenance contract. And then we're gonna see vendor information and the vendor scorecard. So here you can see a few different entries for a vendor for this device. So, again, things like communication, customer service, quality of service, reliability, pricing, you can use this feature. You don't have to. It's just there if you wanna track and scorecard your vendors. So I apologize, this demo is getting ahead of me. 
 
So here we have the Finance tab and we've seen some of these fields from the screenshots before, but again you can do depreciation, a straight line, here you can see the depreciated values is $1545. You capture all of your costs, all your P&L information. And then we have some other tabs storing all those different transactions and tallying them up. So here we can see just before there were several different line items. We calculated the TCO for that asset. Here it is. 
 
So we had a purchase order, maintenance, and maintenance fee. Inventory transactions are basically things that come in and out of inventory, we track that. As well as we track full audit history of everything changing on that record, so you have a full audit trail anytime the assets change. 
 
So, next, we're gonna take a look at the Product catalogue and we'll just pull up a product catalogue line item. So what we're looking at here is a Lenovo P50. So, again, we can designate whether or not this is part of… if this is a standard or nonstandard. We capture all the descriptive information, the model, who it's requested by, whether or not there is an expiry date, useful life, things of that nature. We also can see by the tabs just before how many assets we have of that model, whether something is in inventory, and things such as that. 
 
So that's we're looking at the contract module. So here is the main page of the contracts, and here is the dashboard, again, you can customize if you like. But we see things like contracts per vendor, contracts per status, by type. And we're just going to go ahead and click into one. Here as an active contract, we can see it's for Dell. I can see it has three line items tied to it. So click on that tab and go into one of the line items, and we can see this is for a laptop, has a renewal amount of $500. We can see if there is any assets currently tied to it or if there is not. And now we're taking a look at purchase orders. So here are existing purchase orders things that have been ordered. We can see in the list of status, the cost, vendor, so we see some are on orders have been approved, some have just been created. 
 
And we're capturing all the information pertinent to a purchase order including invoice, status, vendor, description, all the vendor details and things of that nature. So you'll see a consistent flow of these tabs on different screens, so these objects are interrelated. So I can see all the assets tied to this order, I can see the total cost. I can see shipments if something gets shipped, so I get that information, I can store that in the system. Any service request tied to that asset, as well as any associated contracts.
 
And the last part of this demo is just gonna go into the stock management. So I'll pull the record in stock, go to an actual asset and that's gonna reassign that to another location which will take it out of stock. So now we can see location has been updated, it was in stock and now it's assigned to Southern Europe. We also have something called consumables where you can just create different line items to track, consumables, things like keyboards, mice, things that don't have a high cost. It's not really worth tracking, things that don't really have asset tags. And so you can create… in this instance, we're creating an entry for wireless keyboards where we've maybe repurchased 26, and we're gonna put them into the specific storage space, so that way, you know, you saw a need for keyboard in this location, we know we've got 26, and they can go and document that value as we use them but that was the demo. 
 
So, we're just going to talk a little bit about some key benefits. I wanna leave some time for Q&A, so I will go through this pretty quickly. So we looked at visibility and performance, being able to understand, you know, what's in my environment, who is using it, where things are at, managing our cost, you know, look cost allocation for what assets, compliance and risk, end user experience. So we really try to incorporate very flexible and easily-customizable dashboards, and try to help with that user experience as well as try to provide a repository that can really capture everything you need. Scaling the business, so being able to do more with less, and then enterprise physical accountability which is really coming up and being able to facilitate IP charge back. 
 
If you'd like to learn more, you can go on to www.ivanti.com/asset-manager-essentials, and you can get more information on Asset Managers Essentials. Thank you. 
 
Mareike: All right. Thank you, Darren, very much. Okay, I'm just gonna read you some of the questions that came in through the chat and Q&A window. So we have a question whether this solution also integrates with the incident and request module, whether that data can be tracked and generate the requirements of those requests and incidents. 
 
Darren: So this is built on the service manager helpdesk essential platform. So we do… as you saw on the demo, we were linking service request to an asset. In terms of how you want to use that data for further integration, they are looking to… and they are building currently a more robust integration where requests will be directly interchangeable through assets. So I'm not sure exactly what you're looking to do with incident but the data is there. It is on the same database so you could generate reports if that's what you're looking for, between incidents and assets. 
 
Mareike: Okay, thank you. Another question was of about whether product catalog has the ability to track end of support data on a product-by-product basis so you can manage that lifecycle and feed into the GCO component. 
 
Darren: Yeah. We do, we do store end of life, and so you could have as many products in the catalog as you would like. So you would be able to do that certainly. 
 
Mareike: And another question, during discovery, was the program designed to use speedy devices such as printers?
 
Darren: So discovery is a different tool that we plug into Asset Manager Essentials, so Asset Manager Essentials itself isn't doing discovery. That will be coming from EPM or data center discovery or perhaps one of your own tools, but that data can be set into Asset Manager. 
 
Mareike: Okay, thank you. That recent also answers the other question somebody had around whether Asset Manager Essentials then adds into that's already collected by other vendor solution, from other solution of Ivanti, computer type, manufacturing, model, configuration. But like you just mentioned, that will be connected in throughout data source.
 
Darren: Yeah. We try to pull in and in the Asset Manager, on the main asset repository, there is an Inventory tab and that's where we're pulling in from whatever source inventory discovery data so we can see a comparison between our procurement data or we're actually bogged, not expecting, and what's been discovered, and so we can make…create those exception reports immediately to see any discrepancy between what we're expecting, what we purchased between what was discovered. 
 
Mareike: Thank you, Darren. I'm just reviewing. I think those were the main questions that came in. Please do let us know or write us your question. And if there are more, we'll follow up to ones that Darren just answered. Another question that just came in whether Asset Manager Essentials read in data from SCCM? 
 
Darren: Yeah. It can take data from any discovery tool. And actually, the service manager platform, which is built on, already has an integration into SCCM, but we can take data from any discovery tool absolutely. 
 
Mareike: Okay. Just looking through. Does any… a few more minutes for everyone to ask their questions. Let's see if something new yet. We will be sending out this live and recording afterwards so you can definitely check in again and see and let us know if anything else comes up. And if you have any question, we're more than happy to answer after the webinar as well. I'm not seeing any new questions coming. So with that, thank you, Darren, for giving this webinar review today. And I thank you all attendees today. And please let us know if anything else comes up. And we would like to send more information about Asset Manager Essentials. So thank you very much for attending today.