A Non-Salesy Introduction to the Ivanti Portfolio
September 20, 2017
Steve Morton | Executive Vice President and Chief Marketing Officer | Ivanti
Bob Janssen | Chief Technology Officer | Ivanti
It’s been two months since Ivanti acquired RES, adding the RES products to Ivanti’s extensive offering of IT solutions. You’ve probably wondered, ‘what does Ivanti do anyway?” Well, in this webinar join RES founder and CEO, Bob Janssen and Ivanti CMO, Steve Morton for a discussion on Ivanti’s products and how they’re helping to unify IT. In this 30-minute, minimal slides, zero-sales pitch webinar you’ll learn how RES products fit into the Ivanti portfolio and all about the IT asset management, IT service management, unified endpoint management, and IT security products Ivanti offers.
Bob and Steve will also be taking your questions about RES solutions and the future of Ivanti.
Ron: Good morning or good afternoon, everybody. Thank you so much for joining us today. We're excited you're here on this very special webinar. We have two great guests today. First of all, we have the CMO of Ivanti, Steve Morton. Welcome, Steve.
Steve: Nice to be here. Thanks.
Ron: Steve's fighting a bit of a cold, so thanks for braving that.
Steve: If I cough on you, you know...
Ron: You can't pass a cold through the webinar.
Steve: I think that's correct.
Ron: We confirmed that, so we're good. We also have Bob Janssen on the line, founder of RES. Bob, thanks for joining us today.
Bob: You're welcome. Good morning.
Ron: Good morning. All right, we want to jump right in. We've heard a lot of feedback saying, "We don't know what Ivanti really does after the RES acquisition," so we wanted to have a webinar in which we talk about that and answer questions. Steve, I think we'll turn it over to you. Go ahead.
Steve: Great. We promise this won’t be a sales pitch, although some of the discussion will be about who we are, our vision, and how things will go forward. We'll spend the next 30 minutes or so talking, depending on how many questions we get. If you have questions, feel free to drop them into the Chat area, and we'll answer as many of those as we can.
I'm very pleased to welcome Bob to team Ivanti. Bob and I worked together about four years ago when I worked at RES. Even though our paths diverged, we've kept in contact. We've been friends on Facebook. When we made the AppSense acquisition and there was some competition there, I always made it clear to Bob I had a ton of respect not only for him personally, but also for the products and all those types of things. That was a good thing because when Ivanti acquired RES, I didn't have to go back on any of my words. Bob, it’s nice to be working with you again. You're one of my favorite things about RES.
Bob: It's my honor. It's great working together again.
Steve: One of the things I've always liked about you is you have a unique vision about how IT comes together in the challenges IT has to face. If any of you know Bob, and I think most of you probably do if you've been associated with RES in any way, you know he's a passionate guy. He's focused on innovation. I was in Den Bosch last week. Bob, you were in London, so we didn't get a chance to see each other in the Netherlands, but Steve Daly and I went into your office, and I showed him the book you gave me day one when I started at RES around creating raving fans. It's been one of the organizing principles for RES as a standalone company, and I hope it's something we continue now that RES is part of Ivanti.
Bob: Absolutely. It's all about the power of unified IT, and it's also why I like what's going on at Ivanti, right now.
RES Products and the Ivanti Portfolio
Steve: We're thrilled to have you. I want to start by talking about a couple of elephants in the room. Let's get a couple of these off the table, then we'll run through some slides and have a general conversation. I'm sure many of you on the phone are asking, "How are RES products going to fit into the broader portfolio? What are we going to do on Workspaces in particular? What's going on with the RES brand? and Are the people changing on those?"
Let me tackle a couple of those and get them off the table. I hope “elephant in the room” translates into multiple languages. I'm not sure it does, but I think you probably know what it means. We do believe the products come together under the new Ivanti brand. I asked this question the other day, and I don't know if you know the answer, Bob. Do you know what the word Ivanti means and why we chose Ivanti as the new name?
Bob: Tell me.
Steve: It doesn't mean anything, we made it up. It was an available domain name. We thought it sounded cool and fast and that type of thing, and felt it was indicative of the number of acquisitions we've made and the desire for us to bring all of them together under one unified message. The cool thing is we get to define what it means. We get to define what Ivanti stands for. We have the size and geographical reach, so you and I get to be on this journey together.
We do plan to bring products together. We've been meeting the past few weeks about what products come together, what our go-forward strategy is, and, in a nutshell, it's a better-together message. We're not of the size where we can make hard-and-fast product decisions on what will happen, and we have a commitment toward supporting existing products for a long time. We are very excited, and this is an area I think you are focusing on, about the power of automation and identity management in the RES portfolio.
In the past few months here, Bob, as you've been part of Ivanti, have you felt those coming together? Do you see the vision of how RES works into the DNA of our products going forward?
Bob: Yes. If you look at automation, for starters, we're already working on providing the right type of integration between the products Ivanti has in the portfolio through automation. That's a testimony to how easy our automation is and also how powerful Ivanti's product sets are.
Then you have Identity Director. We're now looking at how we can bring that to cloud, which was always a big goal for me and the company, but with Ivanti we can accelerate that path. Also, when you look at Workspace, I'm very excited to have the smartest people in the world who are dealing with Workspace together under one roof and providing the best technology out there.
Powered by RES
Steve: Yes, the DNA of AppSense and RES is critical. You're right, the world's experts work at one company now, and we ought to be able to push that forward aggressively. People have asked about the RES brand and a real enterprise solution, right Bob? Some people say real enterprise software, but real enterprise solutions, I think, is the right way of describing that. I want to make sure, as the CMO of the company, that people realize we have Ivanti as the master brand, but people recognize RES. It has a lot of brand equity, and we'll be keeping the RES name, “powered by RES,” a number of our products will be powered by RES. For people who have been wondering what's happening with the brand, there's a great legacy you’ve built at RES, and we don't want to lose that going forward.
Another question we get and which I'm sure is on people's minds who are existing customers and prospects is will we talk to the same people? I'll be straightforward in saying when companies come together, you eliminate duplicate functions. We've had some people leave the business, and that's always a painful thing, but there are a lot of people who are still here, a lot of the teams you've worked with for years will not only continue to support the RES products, but also be part of the broader Ivanti. It's always uncomfortable, there's always change with things like this, but I was in Den Bosch last week, as I mentioned, and I was in Romania where we've had a development team with RES, and the same spirit in which you founded the company is still there, Bob. People seem excited about the future going forward. Is that the feedback you're hearing, as well?
Bob: Absolutely, and people are very excited to be a part of this now. As I said, acceleration to the cloud is something we've been looking for, and with Ivanti, that's going to be easier, it's going to be faster, and that's what we want to give to our customers. The next step, the support we have given in the past that created a lot of the raving fans, we will keep on doing that, the same people are still doing that, which is all very exciting.
What about Bob?
Steve: Have you ever seen the movie with Bill Murray, "What about Bob"? Have you ever seen that?
Bob: I have seen that, it's quite good.
Steve: It's a classic movie, and of course, that's one of the questions. I'm thrilled to say you're engaged, you're a big part of this team, and we want to make sure you are feeling this is a great place to work, as well.
Bob: I love IT. I'm very passionate about IT, and that's also what I've found with the Ivanti people, so it feels like home to me, and that's why I will be a part of this.
The Power of Unified IT
Steve: Fantastic. Those are some of the elephants that I think are out there. People wanted to hear that first, so now let's get into a little about the vision going forward. We promised it wouldn't be too sales-y. I don't know that there are any product names in here, there may be a few, but I want to give an idea of the vision we have. You mentioned this earlier, Bob, the concept of the power of unified IT, the chance to bring together big parts that have been separated traditionally:
IT operations: This is where most of our customers and prospects live every day
Service management: This is an area where you have integrated with other products in the past. We're one of the top vendors in service management with the acquisition of HEAT and our LANDESK Service Desk product. Those have come together, and we have a go-forward strategy around that.
Operational security: The way we describe this is the people who roll up their sleeves and do the work, the people who actually have to get the work done to secure the enterprise. These are not people walking around with aluminum foil on their heads doing science projects. It’s really where the work has to get done to be secure in today's enterprise.
Bob: Yes. This is what IT is struggling with in general. It's all siloed. When you have the right tools in place to unify all of that, it will bring a lot of benefits.
Steve: The concern we hear all the time is "I'm being asked by my CEO to drive revenue for the company, but I'm worried about trying to keep the lights on. Help me find ways to be more strategic. Help me find time to be more strategic." Part of our argument is if we bring these pieces together, that gives you more time to be more strategic. That's the vision we have, if we automate whatever we can, make it easy to do those keep-the-lights-on type of activities, you can get on with it.
Here's what a unified IT, the vision we've talked about, what a unified IT organization feels like. What's it like to be in a company that doesn't have to respond in firefighting mode? I would imagine patches are rolled out automatically without much concern. There's some crazy number, and you've seen this Bob, that 80 percent+ of exploited vulnerabilities have had a patch available for nine months or longer. Rolling out patches seems like such a basic thing, but it's not an easy problem to solve. We know how to do that. We're world class at patch management.
Imagine a world where you have migrations, where OS updates like Windows 10 happen without end-user interruption and destruction. Imagine automated processes when that happens. Imagine, and this is a scenario where RES has been particularly strong, where onboarding and offboarding tasks are fully automated. That's been a vision of yours for a long time, hasn't it?
Bob: A very long time, and we have been working hard to make that as painless as possible. The onboarding part most IT shops get done, although it's very slow. The offboarding part is a hassle for a lot of IT shops.
Steve: And that's not only about cost savings, that's a security issue as well, isn't it?
Bob: Yes, very much. If I stop working or I retire, I shouldn't have access to company data. That should be taken care of with a lot of governance, a lot of process in place, and regulations. This is something IT needs to take care of. Once you automate it, you're no longer in harm's way. When somebody needs to be offboarded, it happens automatically. That's how it should work.
Steve: That's what unified IT looks like. I have a story where a buddy of mine left the company where I was working, came back two years later, and immediately was as productive as he was when he left, not because of the awesome onboarding we had, but because we forgot to turn off his privileges when he left two years previously. He had access to WebEx. He had access to Salesforce. He had access to all of that. We weren't smart enough to figure out how to do that. I love that story. I think it's very complementary to our message, and clearly, that's RES boldly in green there.
Self-service on the service desk. The secret of service desk is you don't want them to call you, and they don't really want to call you, either. We could do self-service. There's a huge part of our portfolio, an increasing part that is around loss and software license compliance. I’ve told the story a million times that my next gig will be software asset management and license compliance. There's such a big gap between what the software people think they own and think they use and what the vendors think. It's a huge savings to be able to manage software license cost. Have you seen the same thing, Bob?
Bob: Yes. We often make a business case focusing only on reducing license cost by using automation and keeping good track of what people are using.
Steve: Gartner says 30 percent of the cost of software―imagine, that's probably a trillion dollars or something crazy like that―is unnecessary spending that could be reduced if you had good software license compliance and good onboarding and offboarding. Thirty percent, that's huge. That's what a unified IT department looks like. You know what you have, you know what you're using, and you're paying for the software you're using as opposed to software that's shelved or hasn’t been implemented.
I love this next one. This is something RES brought to the table, this idea of being able to adapt based on context. Context awareness: Knowing where you are, knowing the restrictions, and changing the configuration or security settings based on that location. How big is context in unified IT in your opinion?
Bob: You can't have unified IT without context and being very user-centric. If you don't do security with context, it becomes very annoying to users. When you look at it from a consumerization standpoint, that's what you don't want. You want to be able to do your work, but you also want to have a safe workspace that constantly adapts to your environment and your situation. That's where context comes in, and context will become more and more important as we journey to the cloud.
Steve: One size doesn't fit all in context, does it? If I'm traveling in an unsecure area, I can expect to have certain things locked down. I can expect restrictions. It's not only in the sense of security, however. it’s also things like what printer to use, what network shares to connect to, and where datasets are. We capture all that information about where you are, what you're doing, and what environment you're in, but those are only triggers to determine what's going to happen on your endpoint computing device. I love that story, and I think it's one in which RES is going to make a difference in the Ivanti portfolio.
Bob: What happens a lot in IT is that it looks simple on paper, but when you try to do it to existing systems, which are not context aware, good luck with that. It's almost impossible to get them up and running, but if you have a context-aware solution, it becomes easy to provide that.
Steve: There are a couple of other things on this list. Part of our vision of unified IT is you don't have a desktop management system that's different than mobile or your virtual environments. They're all managed from a single interface. They cross those boundaries seamlessly. We have work to do to deliver on this vision, but this is part of how these products come together.
I can see some of the questions are around "What product do I use going forward?" We're not making any announcements about any end of life or big strategic directions. We're delving into the technology. You'll see us deliver on workspaces, specifically on the Ivanti user workspace management product, that will be the best of those. If you have customers today, I don't know if they have any change in plan. You bought AppSense for a reason, or you bought RES for a reason on the workspace side, and I think you can continue to do that safely. Where I think you'll see the RES portfolio work its way across the entire unified IT story of Ivanti is around automation, around the ability to deliver context and identity.
Supply Chain Technology
Lastly, an interesting point, there’s a part of our business a lot of people don't know about but that I'm really proud of, a really successful part of our business. The world's largest companies that have a supply chain, the big warehouses, the big e-commerce sites―I'm sure I'm prohibited from saying the names, but you can probably guess who they are―they use Ivanti software. If you're in a warehouse picking packages to ship, you're likely using our supply chain technology, which goes to the most rugged devices, back to the warehouse management systems, and so forth. The world runs on Ivanti in a lot of ways. We have great products in our portfolio that allow you to modernize backend experiences where traditionally there have been green screens and things like that, but where, literally, a mistake or a loss of connectivity or a software glitch can cost millions of dollars. Imagine Christmas season if that technology fails. We have been tried and tested in the largest warehousing systems in the world, and I think that makes its way to our portfolio.
A quick, real-life example of a customer, HD Supply does almost two million patches per quarter, and they do it with one person. If all those patches are available for those vulnerabilities, how can you automate that process? I don't think there's anybody in the world better at patch management than Ivanti with our Shavlik and Lumension products. This is a no-brainer to me. The ability to do that many patches with one person is pretty amazing.
We talked about migration. Advocate Health Care is changing out a thousand devices per week. They've been through a lot of acquisitions, they've made those changes. I don't know if you've heard this story, Bob, but they were able to migrate to these devices without adding additional headcount. They've tripled the size of their business, maintained migration of that many devices, all with no new IT heads.
Bob: That’s how a migration should go.
Steve: That's exactly right. It's not how all of them go, but it's how every one of them should go. If you use us, we think you can do that. Onboarding from three to five days to 15 minutes, guess who knows how to do that better than anybody in the world. By the way, my wife worked at a company a few years ago, I won't mention the name, where for the first three days of her job, because she couldn't get a computer, her boss's advice was to bring in her knitting, and she gladly did. Can you imagine that?
Steve: Can you imagine that? Those stories are probably not that uncommon in today's world.
Ron: Did you get a new sweater out of the deal?
Steve: I did. Unfortunately, one sleeve is substantially longer than the other, so you've never seen me wear it.
Bob: Sometimes I think it's a way to test new employees, to see how creative they are.
Steve: It's like a hazing incident to see if they're really committed. A couple of other stories, Sealed Air is one with $15 million in recurring fees. People overbuy software. When we talk about what the natural tendency for companies is, because they want to be in line and the fees and fines are so high for overusing software, they have a natural tendency to overbuy. With this asset-management piece we talked about, if you understand what's in your environment, when a piece of software has been used, and you have the ability to reach out and take it back and put it back in the pool when it's not being used, that's a powerful story.
Self-service resolution is increasing. Back to that warehouse story, the supply chain story, a 34-percent increase meant―every point in a warehouse, every decimal point in increased productivity means millions of dollars.
Those are some real-world examples. You'll hear more of those as you get to know the company, but let me give you a couple pieces of background on who we are and that type of thing. We're old, we were established in 1985. I was three when the company was founded. Unbelievable.
Ron: You've risen so quickly is the amazing part.
Steve: Yeah. We're privately owned. We're owned by this private equity firm, Clearlake Capital. They're relatively new. I think nine months ago is when they purchased us, and that was the precipitating event for bringing HEAT together with the LANDESK portfolio and starting this new company called Ivanti.
A Global Company
I'm calling today from Salt Lake City, a little south of Salt Lake City, where our headquarters is. What's interesting, however, is there are 400 or 500 people in this building, something like that, but there are 1,900 employees in 23 countries, and with the acquisition of RES, I'm not sure if you knew this, Bob, we officially have more employees outside the U.S. than inside the U.S. I think now we're really a global company. You've been to a few of the offices so far and probably had your passport stamped a few times. Does it feel like a global company to you, Bob?
Bob: Yes, totally.
Steve: It feels that way and I'm reminded every time, for example, this past week I was in Den Bosch, Poland, Romania, Manchester in the U.K., Bracknell in the U.K., and this is...
Bob: All Ivanti.
Steve: All Ivanti. That's a great feeling, and I think one of the things people will see, as you learn about Ivanti, is we have a great presence in the Asia-Pac. There's more opportunity to grow the business in other parts of the world and the scale and size to take the vision you've had at RES and put some accelerant on it. That has to be a good thing.
Bob: It was always my dream to conquer the world, and I'm now fulfilling that, so it feels really good.
Steve: Yes, 27,500 customers, about 50 million endpoints under management, that's crazy. Here's the picture of our offices, where we are all over the world. I'm trying to think of the most obscure one. I think I know where all of them are. There's a Singapore office, an office in Rome, an office in Beijing, an office in Tokyo, one here in Utah where you see the upward arrow. That little chevron is supposed to indicate we're moving forward and moving forward with our customers. Minneapolis, New York, I think that has to be Buenos Aires down there. I think that's probably where it is. The point is, you can see the company is truly global, and we have a lot of things going for that side.
One of the questions coming up is: “Any major changes in the support perspective of the RES platform?” I think the answer is “No.” We have maintained much of the expertise in the support department. They still follow Bob's organizing rule. We do have an office in India, I think it's a sales office, but we have plans to grow the Indian market.
There's a question around patch and if something destabilizes a patch rollout. That's one of the reasons there's such a lag time between patch availability and rollout. We have the ability to roll back, we have the ability to do preflight testing, and that's a good thing. Those are a couple of questions. You have an ability to suppress, reboot messages, and all those types of things. We know how to do patch really well. As a RES customer, I'd love to have you take a look at that.
There's a question in here, and then we'll go back to a couple of things: "Is RES a completely separate product that needs to be licensed or will it be available to Service Desk license holders, similar to Xtraction?"
RES will be the automation, and I think you'll find automation and identity as separate products, but also working their way into the broader portfolio. As far as the Workspace piece, we intend to continue to charge independently for that. I don't think there's any change to what you see today, other than there's goodness if you're an Ivanti customer and seeing some of the RES technology working going forward.
Here's another quick slide, and then we'll continue to take questions. If you have questions, again, drop them into the Chat side and I'll do my best to answer them. Bob and I will do our best.
When we talked about this from a marketing-level perspective, we said there are three things you see, our ability to discover, provide insight, and take action. That’s the way we think about every one of our products. Nobody knows what's on a machine, how it's being used, the nuances of the software, the inventory, when something comes on the network, better than Ivanti. That's the core of what we do, and we make the argument of how can you manage and secure your environment if you don't understand your environment? I think one of the things you'll see that is unique in this industry is we know how to understand your computing environment.
This next piece is around providing insight. Bob, this is an area you and Tom Davis, our CTO, have been passionate about. Of course, we have to do this in an anonymous way, but the ability to provide insight about an environment. We know so much about it, and that data can be mined and priorities can be set. This has been part of your vision as well, the ability to mine that content and proactively give customers ideas of what to do about it. Maybe you could share your excitement about the ability to provide insight going forward.
Bob: Ivanti has a broad portfolio and many customers, all on different silos. If you look at the amount of data available and the insights we could provide by providing analytics and things like machine learning and artificial intelligence to help IT with recommendations and so on, that really gets me going. I'd say that is very exciting and a very exciting prospect for a lot of our customers.
Steve: Imagine the ability to say, "You're at this patch, but this is how you compare to your peers in a similar industry." Or you get a scorecard, you have a 72 and you want to move to an 80, here are three things you can do, and by the way, you click on them to do the action.
Bob: Or for example, you know your Office 365 is slowing down, and this is something that has been going on for the past nine days since you upgraded to the latest version, and by the way, this only happens in a specific situation. And with the threat from your peers, yeah, you should do something about this.
Steve: Exactly right. Everybody knows they have 5,000 things to do when they come in in the morning. What if we could put that against a score, the equivalent of a score of how you're doing, and prioritize those tasks. If you're a security-conscious environment or user productivity is your top priority, all that data is there. We're excited because I know you were working on a similar project at RES and now, with 50 million endpoints under management, we can get a dataset that will be very powerful.
I love this last one, the ability to take action. I think this is also a unique value for us, and as I mentioned before, it's one thing to know your machine, it's another to know what software is on that machine. It's another thing to know whether that software is being used. What if you could tie that, provide insights that say, "Here's how many licenses you have for that piece of software, and by the way, you're out of compliance." We have the ability to reach down, take that license back, and put it into a pool. That's a powerful message. It's not only reporting on the problems or the issues, it’s also a close-the-loop remediation. If we can automate these pieces, that's what's exciting to me. Close-loop discover, provide insight, and take action. That's a powerful and worthwhile experience to get to.
Bob: To me, IT always stood for innovation and transformation, and if you have the ability to discover, then the insight, and then take action, you can actually take that on with your automation and everything. You focus on new stuff instead of only keeping the lights on. That's the benefit it can give you.
Steve: I love that, and that's something you and I have shared since we first met, that IT can be a transformation center, a place where new ideas or new revenue comes from and companies can differentiate because of graded IT.
Bob: It's no longer about information technology, it's about the transformation.
Steve: I love it, I love it.
Bob: And that's what we drive.
Steve: One of the ways to do that is to make sure you bring great people along for the ride. Here's a view of our DNA. Part of you says, "That's a lot of acquisitions," and part of it says, what it really says to me is you have people who have experience across all these companies and different ways of approaching things. Over time, you have to bring the pieces together, but you get a divergent point of view, a good look at how all these pieces come together. Two thousand employees, 1,900 employees, that's a lot of people who have experience across this, and if we can get them to share that vision and move forward, that's a powerful message.
We’re getting a few questions here about the portfolio. This can be marketing speak if we're not careful, but if you think about what we do, we say "Bridging security, service management, and IT operations to automate and secure your digital workplace." That's a mouthful, but the reality is that's what we do and that's the journey for us to go on.
Unified Endpoint Management
Our traditional areas of focus have been around IT asset management, operational security―the things people need to do to get the work done―service management, and unified endpoint management. The reason we call it unified endpoint management, and I know UEM had a different meaning at RES and AppSense, but the concept here is we're virtual environments where Macs, Linux, mobile devices, traditional endpoints come together to be managed. That's what we mean by unified endpoint management, and then our supply chain business we talked about. If you try to put these into categories, these are the areas we focus on. When we tell the story of unified IT, that's what we're doing here. We're not talking about storage, about network management today, but these are the areas of primary focus.
Here's a little more detail on some of the products we have. These aren't product names, these are functionality pieces in each of those pieces. I think the message you get, and I know your vision was broad as well, Bob, is anything from software distribution to defending an audit to managing a service catalog to voice-enabling your supply chain. That's a pretty deep portfolio across the board. As you look at that, I'm guessing you can see a lot of tasks within each of those categories that can be automated using the tools you've built over the years.
Bob: Absolutely. We often got the question in the past of "Why don't you guys go into ITSM" or "Why don't you use automation to form asset-management-like capabilities?" If you're RES, it's really hard to go in that direction, but now as Ivanti, it's all there for us to start automating and also provide workflow across that and provide that platform to unify IT. That's what's really exciting to me.
Steve: Agreed, and by the way, it doesn't mean you can't use a competitive product. It doesn't mean you can't use a Service Now or SCCM or whatever. We're going to provide those connectors. You’ve built a lot of connectors in your strategy going forward. But we think these things are better together. That's our story and we're sticking to it.
Bob: Unified is integration, absolutely.
Steve: Steve Daly, our CEO, and I were on this road tour last week, which is where I'm pretty sure I caught this cold, and we talked about this maniacal focus on integrating the products. That is going to be our vision. There will be more acquisitions in the future, we’ll get a little breathing room hopefully, but where we're focusing right now is on combining these products. That's the roadmap.
I see in the Chat here, and I think I understand the question: "What's the vision of Workspace management, how do they come together?" We're honestly working on those details right now. We had a big meeting last week in Den Bosch where, as Bob mentioned, the best and brightest in the space came together, and our intention is to make sure we deliver a forward product that contains the best of both worlds. We recognize people bought AppSense or RES for particular reasons, and we can’t afford to leave those folks behind. As we figure out what the go-forward strategy is, you'll be part of that discussion. I can tell you that discussion and that strategy will be well thought out and you'll be an active participant in it. I'm not being vague purposely, I'm trying to say that's where we are in the process. We knew coming in there was overlap in the Workspace area of the two products in our portfolios. As with service desk, service management, and patch, our strategy is to figure out a way to bring them together, minimize customer problems, and deliver a better product when those pieces come together. We'll have a further webcast on that. I know as a RES partner or a customer or a prospect, you'll have a chance to hear more details as we go forward.
Bob: Yes, we're still working on that, on the plans and so on. What I can tell you is this will mean many new capabilities for our existing joint customer base. Think about Automation, Identity Director, Virtual Desktop Extender, reporting capabilities, file director, things like Insights, and that's only what we have today. If you look beyond that at things like cloud analytics and AI, those will be on the roadmap for Ivanti user-workspace management, and I can promise you it will help you transform. It will help you innovate and get the work done that you're facing today, all good stuff.
Steve: There you go, and no one knows it better than you do, Bob. We're going to close with this slide and then wrap up. Our vision is unifying IT, and when we talk to customers or when the analysts talk to customers, it feels like they've been stuck. For the past few years, they’ve done surveys and asked, "Where are you in your transformation of IT?" Everyone says, "We're somewhere on this maturity curve between a two and a three, between being reactive and trying to build better consistency and manage workflows." For the past 10 years, people haven't moved along that track.
Part of our strategy is how to define a maturity journey, the IT journey. How do you get people all the way to where IT really is transforming the business, to where they're business focused and everything is automated? This is a by-way-of introduction, we have a path, we have a journey we've decided each of these products has and then each of them has what those organizations need. As you get to know a little more about the portfolio, you'll see we have a way to help you and your customers move along that journey. We don't think there's a reason to be stuck somewhere between 2 and 3, like everybody has been for the past 5 or 10 years. We think there's a way we can help you move up that curve and be more valuable to the business, and at the end of the day, that is what we mean by unified IT, and that is our strategy and vision going forward.
This is it, Bob, these are the big ones, the areas we're focused on. Maybe to close this, what does IT look like to you five years from now? How different will it be it from what it is today? And what's your vision for what this business you and I have put our lives into will be like in the next five years?
Bob: More and more organizations realize things have to be done differently. They want to move up that attainment ladder and get to the point where they are transforming the business and supporting it as best as possible. It's really all about innovation and transformation, and a lot of organizations will move from being a gatekeeper today and keeping the lights on, to being a shopkeeper where they source a lot of services from somewhere else. That is also the journey to the cloud that a lot of organizations will undertake. That's where Ivanti will play an important role.
Steve: That's interesting about the cloud. We have an internal group taking a lot of development resources. We put a lot of emphasis on cloud, not only in making sure our products work well in the cloud, but also have that ability to add value to your existing products, things like data integration and finding insights in that data, new functionality, the ability to track SaaS-based applications, and to change pricing models to be more repeatable and predictable from a customer standpoint. There is transformation happening around becoming more aligned to the business, and cloud is a big part of that. I want you all to know that we take that very seriously, and we have a big portion of our development staff working on how we can add value via the cloud to these areas of focus. Awesome.
Bob, I'm very excited to have you on board. It seems like our travel schedules never match up, but when we were looking at RES―and by the way, we were doing that even before we changed the name of the company and changed the focus―I knew you shared that vision of what IT can become. Let's go build that. Let's take the chance to really transform and revolutionize the way IT works. And my promise to you, the customers and prospects who are on the phone, is that we want to make you part of that journey, we want to minimize the disruption, we want to deliver products that enable you to do that. There will be more and more details coming as the RES products come together, and I think you'll be excited about what you hear.
Thank you all for joining us on the webcast. We'll have more details. Keep an eye on the Ivanti website for more information about upcoming webcasts. I'm looking forward to sharing more with you on our workspace manager and the strategy for that going forward.
Ron: The other thing to mention is there were a lot of questions today that Steve and Bob weren't able to get to, so we will answer each of those on the Ivanti blog. If you go to ivanti.com, under Resources, you'll see the blog. Watch there for a blog post that answers every question asked on the webinar to the best of our knowledge.
Steve: Every single question?
Ron: Yes, we’ll go through it.
Steve: Existential questions?
Ron: You know, if you want to ask really important life questions, advice on job, career, relationship, we'll take a stab at it.
Steve: All right.
Ron: We'll take a stab, see what happens.
Steve: See what happens.
Rob: All right everybody, thank you for taking the time. We appreciate it. Have a good day.
Steve: Thanks, Bob. See you everyone.
Bob: Bye everyone.