How to Improve Your ITSM End User Experience By Integrating Skype for Business

April 13, 2016

Sham Ramakrishnan | Manager | Sensiple

Ian Aitchison | Director, Product Management | Ivanti

Gartner stated recently, “the digital workplace is changing how IT service desks need to support the business....Traditional ITSD support channels, such as the telephone and email for business users, will fail to provide the flexibility required for the digital workplace.”1

Watch this informative webinar to find out how you can support the digital workplace and remain relevant to the business by integrating Skype for Business with LANDESK Service Desk. Learn why integrating this highly collaborative channel with Service Desk will improve user experiences, drive satisfaction, and improve productivity. Watch a demonstration to see how to turn chat into tickets and create user profiles directly from chat.

1. How IT Service Desks Should Support the Digital Workplace, Gartner 23 Nov 2016