Self Service: Empower Your Users

March 18, 2015

Jeff Hance | Senior Systems Engineer | Ivanti

Hear from ITSM Specialist, Jeff Hance, as he navigates through the LANDESK IT service management solution, providing tips to reduce time spent creating and resolving issues or requests from the end user and analyst perspective.

  • Providing a consistent experience across platforms
  • How knowledge can take your team from good to great
  • Harnessing the power of technology to speed resolution
  • Best-in-class service catalog and self-service solution