How Gilbert+Tobin Cut Resolution Time and Improved Employee Experience

In this in-depth interview with Steve Thornton, Head of Service Delivery at Gilbert+Tobin Steve reveals how the Service Desk cut the time to resolve issues, increased employee satisfaction and adopted a shift-left approach with improved career opportunities within the service desk – all with the aid of automation Bots via Ivanti Neurons.

Listen to how one of Australia's leading law firms Gilbert+Tobin:

• Delivered proactive support to increase up-time for lawyer's with a Battery Health Automation Bot.
• Got started by automating simple tasks and gradually expanded the use of automation bots as excitement grew based on their ability to make a positive impact.
• Dramatically reduced the number of daily incidents coming into the service desk.
• Eliminated the need for remote machine access, reducing anxiety about sensitive documents and resulting in significant savings on billable hours and improved customer satisfaction.
• Boosted team morale by adopting a shift-left approach and opening new career opportunities.