Service Manager 2020.1 In-Depth Feature Highlights: Mobile Analyst Update & Enhanced HR Content

We will be covering - in-depth - the new Service Manager 2020.1 Mobile App updates and Enhanced HR content.  Enhanced HR content makes it easier for Service Manager to support non-IT scenarios with new pre-packaged content to automate more Human Resources processes and workflows.  The Mobile App updates include new capabilities to help analysts create and update incidents and tasks, along with a Single Sign-On option to reduce administration requirements.