ITSM Essentials: Gain the Most from Your Configuration Management Database
Mobile apps, hardware specifications, operating system patch levels, custom software, and other configuration items combine as business services that create the customer experience. At the heart of all this configuration information is the CMDB. Tracking changes, relating incidents, and building knowledge and support artifacts are crucial to ITSM operations.
Join Matt Hooper, ITSM Evangelist, to learn key best practices that will help you leverage the heart of your ITSM platform, the CMDB.