The 4 Keys for World Class ITSM + Magic Quadrant Review - 30 agosto 2017

IT organizations are undergoing a remarkable transformation as they prepare for the future. In this session, we will begin with a special review of the Gartner ITSM Magic Quadrant. We will share a set of proven best practices models, key processes and functions to focus on during the journey of ITSM, along with Tips for Success based on the habits of leading IT organizations around the world.

Join this 60-minute webinar with ITSM experts Kevin J Smith and David Martinez to learn important initiatives and tricks to build a successful Service Management strategy.

Presentatori

Kevin J. Smith
Senior Vice President
Ivanti
David Martinez
Sr. Product Marketing Manager
Ivanti