The Need for Knowledge

The single most important process in IT is Knowledge Management. Yet most organizations neglect this process, seeing it simply as the creation of Knowledge Base Articles. Knowledge Management in modernized IT organizations is based on architecture of knowledge artifacts that are collected through integrated processes. Enterprise Knowledge requires five things to be successfully implemented. With these five components in place, knowledge will increase the value of every process and activity IT is supporting, which in most businesses is 90% of their operation.

Watch ITSM expert Matt Hooper in this webinar to see how you can increase enterprise business value through these modern knowledge management practices.