Ivanti, the tech company that enables and secures Everywhere Work, was among the select companies that Forrester invited to participate in its November 6 publication, The Forrester Wave™: Enterprise Service Management, Q4 2023 report. In this evaluation, Ivanti’s top scores were in the functional modules, platform and technology management criteria.
The report evaluated 12 selected vendors on criteria in the categories of current offering, strategy, and market presence. The Forrester Wave stated, “Ivanti’s current shift toward bolstering its security offerings is distinctive. The strength of its endpoint management offering will be further enhanced with vulnerability detection, remediation, and incident filtering to help security teams prioritize their efforts and provide a detailed audit and robust data protection to ensure privacy.”
The report continues, “The new digital experience metrics, which can provide an overall score for services and even provide a rating for employees to help the organization focus on underserved users, a significant value-add of the platform... reference customers value the ability to embed automation into process, the asset database, the flexibility to add functionality to extend the Ivanti platform, and the ease of upgrades.”
“It is a great honor to have been invited to participate in the Forrester Wave™: Enterprise Service Management report,” said Srinivas Mukkamala, Chief Product Officer at Ivanti. “Our team will continue to bring innovative solutions to the market, with a focus on breaking down barriers between IT and security teams. With truly modern service delivery that enables you to reduce escalations, accelerate resolutions and scales with an organization, our customers are able to transform the employee experience across the entire organization.”
The Ivanti Neurons for ITSM solution is built to deliver strategic value to organizations by automating workflows, eliminating costly manual processes, and making business more efficient, compliant and secure. Whether an organization is looking for an IT helpdesk/support ticket solution or needs to perform more advanced service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet their specific business needs.
To access a complimentary copy of the report, click here.
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued and are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit www.ivanti.com and follow @GoIvanti