Automated service delivery for IT and beyond.
Configuration management is a fundamental process that helps organizations maintain secure and reliable IT systems, applications and services.
Configuration management is a fundamental process that helps organizations maintain secure and reliable IT systems, applications and services.
Configuration management is an essential part of IT service management; it’s the process of identifying, controlling, and documenting the configuration of IT services and their components. It is an essential part of ITSM, as it helps to ensure that IT services are delivered consistently and reliably.
In this article, we'll discuss what configuration management is, the importance of configuration management in relation to IT service maangement practices, the difference between configuration management and orchestration tools, as well as key examples of how configuration management can be used in practice.
Configuration management is a fundamental practice that ensures that accurate and reliable information about the configuration of IT services and the CIs that support them is available when and where it is needed.
Configuration management is typically implemented using a configuration management database (CMDB). A CMDB is a repository of information about all CIs and their relationships to each other. The CMDB is used to store information about the CIs, such as their name, type, location, and current configuration.
Configuration management is a critical practice for any organization that relies on IT services. By implementing configuration management, organizations can improve the efficiency and effectiveness of their IT operations, reduce the risk of IT incidents and outages, and improve the performance and reliability of their IT services.
Configuration management can:
Configuration management (CM) supports a variety of IT processes, including:
Organizations that are looking to improve their IT service management processes need to consider both configuration management and configuration orchestration.
Configuration management is a process of organizing, managing and tracking changes to an organization's IT systems, applications and processes. It requires manual input and offers accuracy but can be time-consuming.
On the other hand, configuration orchestration, often considered discovery, is the automation of this process; it offers faster deployment times while also providing improved accuracy compared with manual methods.
Combining both can provide organizations with improved visibility into their IT environment while reducing the risk associated with misconfigurations. Ultimately, having a combination of both in an organization’s IT service strategy will help them stay competitive in today’s markets by ensuring high levels of security, reliability and availability.
Configuration management is a valuable practice that can help organizations to improve their IT operations and deliver better IT services to their customers.
It be used across various ITSM practices, including but not limited to the following examples:
Automated service delivery for IT and beyond.