How to Survive a Tsunami of Service Requests
10 de diciembre de 2015
Many service organizations are handcuffed by rigid, overly complicated systems and processes. Service teams often need to access 3 to 5 disparate applications to help customers and users, limiting their ability to improve service delivery and satisfaction. IT or business changes further magnify the challenge when it leads to potential service disruptions, prompting a flood of customer and user calls.